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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • MeetPatel12
  • Casual Listener
  • 130352 Views
  • 92 replies
  • 10 likes
  • 130352 Views
  • 92 replies
  • 10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15585 Views
  • 27 replies
  • 3 likes
  • 15585 Views
  • 27 replies
  • 3 likes

Solved!! I Purchased Premium 99c and got a receipt, but cannot access it

I just purchased the Premium 3 month subscription for 99c and got a receipt, but my account says that it is still "free."I am positive I signed up under the right account because it was there, saying I had premium before I changed my password.The cha...

  • Visitor
  • I just purchased the Premium 3 month subscription for 99c and got a receipt, but my account says that it is still "free." I am positive I signed up under the right account because it was there, sayi...
  • tessjoseph
  • Newbie
  • 803 Views
  • 9 replies
  • 0 likes
  • 803 Views
  • 9 replies
  • 0 likes

Premium problem

Hey! I cant get premium, 3 month for 0,99TRY. How i can fix this? My account have some problem? Thats because another premium options seen, but for new year commercial not seen on my profile.

  • Visitor
  • Hey! I cant get premium, 3 month for 0,99TRY. How i can fix this? My account have some problem? Thats because another premium options seen, but for new year commercial not seen on my profile.
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Problem with 3 months promo

I want to paid for 3 months promo for 0,99, but spotify page chose normal price for one month. I paid this money, but I did this in promo "3 months for 0,99" time. So why I have now only one month premium, not 3 months?

  • Casual Listener
  • I want to paid for 3 months promo for 0,99, but spotify page chose normal price for one month. I paid this money, but I did this in promo "3 months for 0,99" time. So why I have now only one month pr...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

took paid for STUDENT 49kr per month NO ACCESS although !!!

tried to REGISTER me on SheerID, without confirmation it TOOK PAID for STUDENT1 month and it doesn't work anyways , can I get this working ???? if NOT please give back my money so we can do this properly ??????

  • Newbie
  • tried to REGISTER me on SheerID, without confirmation it TOOK PAID for STUDENT1 month and it doesn't work anyways , can I get this working ???? if NOT please give back my money so we can do this prop...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Payment Failure

For the past two monthly payments the message that my payment failed has popped up. The two months prior to the first incident worked perfectly fine so I’m not sure what’s going on. Ive tried two prepaid Visa cards that haven’t expired yet and have b...

  • Casual Listener
  • For the past two monthly payments the message that my payment failed has popped up. The two months prior to the first incident worked perfectly fine so I’m not sure what’s going on. Ive tried two pre...
  • FrancesAmanda
  • Casual Listener
  • 495 Views
  • 5 replies
  • 0 likes
  • 495 Views
  • 5 replies
  • 0 likes

Solved!! Already premium but want the £99 for one year offer

Does anyone know how this works? I am already a Premium member and my next payment went out today (29/12/2017). I wanted to sign up to the one year for £99 but it says this will be valid immediately. I don't want to pay twice for the same month; the ...

  • Newbie
  • Does anyone know how this works?    I am already a Premium member and my next payment went out today (29/12/2017). I wanted to sign up to the one year for £99 but it says this will be val...
  • Maxim
  • Spotify Star
  • 703 Views
  • 8 replies
  • 0 likes
  • 703 Views
  • 8 replies
  • 0 likes

Solved!! Bought family but it´s not working. No error message

Hey guys, I had premium before and paid for family 2 days ago (Paypal).I can see that I paid for it in my spotify account but cannot use it. In my account it still says that I have the test premium version for 1€/month and that it will switch to prem...

  • Regular
  • Hey guys,   I had premium before and paid for family 2 days ago (Paypal). I can see that I paid for it in my spotify account but cannot use it. In my account it still says that I have the tes...
  • paul-dieter
  • Regular
  • 584 Views
  • 9 replies
  • 0 likes
  • 584 Views
  • 9 replies
  • 0 likes

I paid 99 euros for a 1-year subscription. Does not work?

I paid 99 euros for a one year special offer. In Spotify admin there is proof, that I have made the payment. Still Spotify keeps saying me my subscription is cancelled. And says I have to upgrade my subscription. Why?

  • Regular
  • I paid 99 euros for a one year special offer.   In Spotify admin there is proof, that I have made the payment.   Still Spotify keeps saying me my subscription is cancelled. And says I h...
  • anoukinabox
  • Newbie
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Stream in more than one place

Hello! I think Spotify desperately needs to allow streaming in at least one more location when you have a premium account. Like Netflix or any other services (same price per month) that allow you to stream to more than one device at a time. I subscri...

  • Casual Listener
  • Hello! I think Spotify desperately needs to allow streaming in at least one more location when you have a premium account. Like Netflix or any other services (same price per month) that allow you to ...
  • Maxim
  • Spotify Star
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Premium Family

I live with my sister and she has sent me numerous emails about me joining her premium family plan and not one has worked. Everytime I enter the information it sends me back to the same application saying "oops". She doesn't pay $14.99 a month for it...

  • Newbie
  • I live with my sister and she has sent me numerous emails about me joining her premium family plan and not one has worked. Everytime I enter the information it sends me back to the same application s...
  • Maxim
  • Spotify Star
  • 418 Views
  • 5 replies
  • 0 likes
  • 418 Views
  • 5 replies
  • 0 likes

Subscription went to different account

I paid for a premium account but it was linked to another spotigy email that I do not use anymore even though I put the payment through on my new email. How can I transfer my subscription to my newest account where all my playlists are?

  • Visitor
  • I paid for a premium account but it was linked to another spotigy email that I do not use anymore even though I put the payment through on my new email. How can I transfer my subscription to my newes...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

double invoicing ?

Hi, i purchased on Dec 22 the special annual offer (99€).Still it says to me in my account details i'm going to be invoiced of my monthly 9€ bill on January, 5. Is there any pb? Regards.

  • Newbie
  • Hi, i purchased on Dec 22 the special annual offer (99€). Still it says to me in my account details i'm going to be invoiced of my monthly 9€ bill on January, 5.   Is there any pb?   R...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Spotify Premium

Hi good day! Can someone help me register to a premium subscription for 3 months? Without any promos/discount is fine. Thanks in advance!

  • Newbie
  • Hi good day! Can someone help me register to a premium subscription for 3 months? Without any promos/discount is fine. Thanks in advance!
  • Noah
  • Spotify Star
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

Solved!! Family account mistake

Hi! one of my family members was asked to confirm the postal code, accidentally we misspell it and it worked for seven days. After that, she was removed from the Premium Family plan and she hasn´t been able to re-sign in. How can I add her again or a...

  • Casual Listener
  • Hi! one of my family members was asked to confirm the postal code, accidentally we misspell it and it worked for seven days.  After that, she was removed from the Premium Family plan and she ha...
  • alvaraya97
  • Casual Listener
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Family Account

Hi Guys,so how does this work? i invited my wife with her account, but whenever we wanna hear spotify on different gadgets (sonos, mobile, macboook) at the same time it always says the account is used on somewhere else?So what is the solution. i wann...

  • Newbie
  • Hi Guys, so how does this work? i invited my wife with her account, but whenever we wanna hear spotify on different gadgets (sonos, mobile, macboook) at the same time it always says the account is u...
  • Maxim
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

No username or email adress

I accidentally logged out and i cant remember user name or email how can i get back into my account

  • Newbie
  • I accidentally logged out and i cant remember user name or email how can i get back into my account
  • Maxim
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Subscription nota renewing correctly

O have been a subscriber for over a year and got a notice saying my plan was expiring. When clicking it I was thrown a webpage to renew the plan for a year for 69Eur. After playing it I still coulnd see the plan date being updated (it was still showi...

  • Newbie
  • O have been a subscriber for over a year and got a notice saying my plan was expiring. When clicking it I was thrown a webpage to renew the plan for a year for 69Eur. After playing it I still coulnd ...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Solved!! Upgrading to premium

Trying to purchase premium, put in the details and click 'agree to pay', sends me back to the plan page and no payment is made out of my bank?

  • Casual Listener
  • Trying to purchase premium, put in the details and click 'agree to pay', sends me back to the plan page and no payment is made out of my bank?
  • Maxim
  • Spotify Star
  • 342 Views
  • 3 replies
  • 0 likes
  • 342 Views
  • 3 replies
  • 0 likes

Premium $9.99 to Yearly Premium

I received a offer earlier this month for $99/year and I took it today, seeing that my monthly recurring payment refreshes tomorrow. I don't see any direct methods to convert the offer, so I cancelled my subscription today, and signed up for the prom...

  • Casual Listener
  • I received a offer earlier this month for $99/year and I took it today, seeing that my monthly recurring payment refreshes tomorrow. I don't see any direct methods to convert the offer...
  • whatmarkshoots
  • Casual Listener
  • 637 Views
  • 7 replies
  • 0 likes
  • 637 Views
  • 7 replies
  • 0 likes

Premium family

salve, faccio parte di un piano family. ho verificato tutti dati , ho risposto alle vostre mail di controllo, abbiamo pagato l'abbonamento e non capisco perch non ne faccio parte.attendo notizie in merito al paudicer@ima.it

  • Newbie
  • salve, faccio parte di un piano family. ho verificato tutti dati , ho risposto alle vostre mail di controllo, abbiamo pagato l'abbonamento e non capisco perch non ne faccio  parte. attendo noti...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes