Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70289 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134197 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
72606 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
255869 Views
156 replies
13 likes
Soy de Chile, y contrate Spotify Familiar utilizando una tarjeta prepago NETELLER. La situacion es que para poder realizar el pago, tuve que cambiar a Reino Unido al momento de ingresar la tarjeta lo que cambio todos los cobros. El valor ofrecido en ...
Soy de Chile, y contrate Spotify Familiar utilizando una tarjeta prepago NETELLER. La situacion es que para poder realizar el pago, tuve que cambiar a Reino Unido al momento de ingresar la tarjeta lo...
235 Views
0 replies
0 likes
I haven’t used this account in over 1 year!!!! I don’t want my money back asap!!!!!
I haven’t used this account in over 1 year!!!! I don’t want my money back asap!!!!!
Spotify Star
249 Views
1 replies
0 likes
I am looking to upgrade my plan to family, but have carrier billing. Anyone know a way?
I am looking to upgrade my plan to family, but have carrier billing. Anyone know a way?
Spotify Star
389 Views
1 replies
0 likes
I didn't realize you are only allowed to use your Spotify account abroad for 14 days. I have just moved to New Zealand and now I am unable to login in to switch the country. How can I fix this? Thanks in advance-Stephanie
I didn't realize you are only allowed to use your Spotify account abroad for 14 days. I have just moved to New Zealand and now I am unable to login in to switch the country. How can I fix this? ...
Spotify Star
369 Views
1 replies
0 likes
Hola les cuento... soy estudiante de ingles en una institucion privada y yo desconocia que fuera solo para universitarion, lo que hice fue cerrar la ventana pero **bleep**! ya me habian cobrado los 49 pesos mexicanos de el mes, yo iba con la idea de ...
Hola les cuento... soy estudiante de ingles en una institucion privada y yo desconocia que fuera solo para universitarion, lo que hice fue cerrar la ventana pero **bleep**! ya me habian cobrado los 4...
346 Views
0 replies
0 likes
I already have a premium account but when i log in it says its a free one but not sure how as its still coming out of bank
I already have a premium account but when i log in it says its a free one but not sure how as its still coming out of bank
Casual Listener
447 Views
2 replies
0 likes
Hello, It seems as though scince Sept 2016 I have been charged twice for Spotify Premium. I have 1 Direct Debit from Apple Music Store and then another one from Spotify directly. First order ID for Apple Music is below: ORDER ID First recepit on the ...
Hello, It seems as though scince Sept 2016 I have been charged twice for Spotify Premium. I have 1 Direct Debit from Apple Music Store and then another one from Spotify directly...
Roadie
662 Views
1 replies
0 likes
I recently paid for a year Premium. However, now family members want Spotify. How can I convert the account and recover the $99 year fee? I obviously do not want to pay $14.99 on top of the $99 I just spent.
I recently paid for a year Premium. However, now family members want Spotify. How can I convert the account and recover the $99 year fee? I obviously do not want to pay $14.99 on top of the $99 I jus...
Roadie
696 Views
1 replies
0 likes
Hi, I purchased 1 year subscription last month. But still my balance reducing and show me the montly transaction of spotify.
Hi, I purchased 1 year subscription last month. But still my balance reducing and show me the montly transaction of spotify.
Roadie
453 Views
1 replies
0 likes
I can´t accept the familiar plan invitation!!! They say it is not possible. I have spotify free, and the invitation, but can´t acces!!!AN dall the data is the same with the other members. Please!!!!
I can´t accept the familiar plan invitation!!! They say it is not possible. I have spotify free, and the invitation, but can´t acces!!! AN dall the data is the same with the other members.&nb...
Roadie
331 Views
1 replies
0 likes
I just downloaded the Spotify app on my new phone. I signed in and it didn't come up as premium. Does anyone know why?
I just downloaded the Spotify app on my new phone. I signed in and it didn't come up as premium. Does anyone know why?
Casual Listener
524 Views
2 replies
0 likes
My account premium doens’t work after I change my cel phone. It work only like a free account. What’s problem?
My account premium doens’t work after I change my cel phone. It work only like a free account. What’s problem?
Community Legend
436 Views
1 replies
0 likes
Hey everyone,A friend of mine got a problem, basically she bought a Spotify Premium for 3 months, cuz it was discounted. So the Premium status finished around 18 august 17'. She wanted to cancel the subscription before the date. But then the info pop...
Hey everyone, A friend of mine got a problem, basically she bought a Spotify Premium for 3 months, cuz it was discounted. So the Premium status finished around 18 august 17'. She wanted to cancel th...
Roadie
553 Views
1 replies
0 likes
Dear community, I had for a while spotify premium, unfortunately my card expired. I have tried to subscribe again, but I can not, I have followed all the instructions and I have tried to subscribe with 3 cards, I have communicated with the banks and ...
Dear community, I had for a while spotify premium, unfortunately my card expired. I have tried to subscribe again, but I can not, I have followed all the instructions and I have tried to subscr...
Community Legend
350 Views
1 replies
0 likes
Hello, since yesterday I try to contact Spotify on issue as follows: "Hello Spotify Team, Just a couple of days ago I have opened the above free Spotify account here in Hong Kong where I live since many years. Now I would have been ready for trial of...
Hello, since yesterday I try to contact Spotify on issue as follows: "Hello Spotify Team, Just a couple of days ago I have opened the above free Spotify account her...
Not applicable
475 Views
2 replies
0 likes
The advertisement says that we can try the Premium account for 30 dias and they dont even need the credit card.How do I activate that? any time i try to activate Premium, is asking me the credit card.Is Spotify lying?Thank you.
The advertisement says that we can try the Premium account for 30 dias and they dont even need the credit card. How do I activate that? any time i try to activate Premium, is asking me the credit ca...
Newbie
6889 Views
2 replies
1 likes
I bought Spotify premium for 3 months on 25th December 2017. Today i had to uninstall spotify for a moment, and after i downloaded it again and logged in, theres no premium on my spotify account.
I bought Spotify premium for 3 months on 25th December 2017. Today i had to uninstall spotify for a moment, and after i downloaded it again and logged in, theres no premium on my spotify account.
Spotify Star
681 Views
3 replies
0 likes
My permium accout says that it active when i log in online but when i try to listen to music on my phone it says to buy premium? I have tried to log out and log back in but that didnt work? Need help asap
My permium accout says that it active when i log in online but when i try to listen to music on my phone it says to buy premium? I have tried to log out and log back in but that didnt work? Need help...
Newbie
1893 Views
7 replies
1 likes
Ive tried to access my free trial but it automatically told me I had to pay for it? Everyone gets a free trial and I’d like one too, I’m very dissapointed
Ive tried to access my free trial but it automatically told me I had to pay for it? Everyone gets a free trial and I’d like one too, I’m very dissapointed
Regular
615 Views
1 replies
0 likes
Hi there Please can you help me to Retrieve my email address associated with my username stephenstephens. Iam having problem signing into my account I have a 3 month subscription can anyone help? Thanks in advance Steve
Hi there Please can you help me to Retrieve my email address associated with my username stephenstephens. Iam having problem signing into my account I have a 3 month subscription can an...
260 Views
0 replies
0 likes
