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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128680 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56790 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
231837 Views
144 replies
13 likes
Hi, I had a premium account, and last week I bought a 12 months subscription for 99€. But when I check my account it still says that my subscription will end 26/12 and that I will be billed for 9,99€ for renewal. Just to be sure to not pay twice, wil...
Hi, I had a premium account, and last week I bought a 12 months subscription for 99€. But when I check my account it still says that my subscription will end 26/12 and that I will ...
Not applicable
3977 Views
16 replies
0 likes
I've been trying to upgrade to premium Everytime I click "agree & pay" it sends me back to the "select payment" page. I've tried this both on my computer and phone. (I'm paying with paypal, if that makes a difference)
I've been trying to upgrade to premium Everytime I click "agree & pay" it sends me back to the "select payment" page. I've tried this both on my computer and phone. (I'm paying with paypal...
Newbie
870 Views
6 replies
0 likes
Ayer se actualizo la app de mi celular y deje de ser premium. Tenia una cuenta familiar y le pedi al administrador que me enviara nuevamente la invitacion pero me dice que hay un error y no me deja volver a ser premium
Ayer se actualizo la app de mi celular y deje de ser premium. Tenia una cuenta familiar y le pedi al administrador que me enviara nuevamente la invitacion pero me dice que hay un error y no me deja v...
150 Views
0 replies
0 likes
Hey all. I am living with my sister for a while and she invited me to her family account. I have placed all the right details, such as address and zip code, but I can't get to work my ticket. I keep getting an error message like:"3-oops, something we...
Hey all. I am living with my sister for a while and she invited me to her family account. I have placed all the right details, such as address and zip code, but I can't get to work my ticket. I keep ...
Spotify Star
197 Views
1 replies
0 likes
Hey.I got my premium payment done yesterday. I can go offline and do everything that is required by premium in all the settings. But once I try to download a playlist and follow the person behind this playlist, I get told that I need spotify premium....
Hey. I got my premium payment done yesterday. I can go offline and do everything that is required by premium in all the settings. But once I try to download a playlist and follow the person behind&n...
Community Legend
191 Views
1 replies
0 likes
I am currently with Vodafone X and all along I had Spotify premium but yesterday morning it reverted back to a free account. I have been in contact with Vodafone but they could not help me. If someone could help me with this problem it would be great...
I am currently with Vodafone X and all along I had Spotify premium but yesterday morning it reverted back to a free account. I have been in contact with Vodafone but they could not help me. If someon...
Community Legend
232 Views
1 replies
0 likes
I would like to check with Spotify as I am a user who had a Spotify premium account prior to signing onto a year contract with my service provider (Singtel) and currently I am being charged twice, both on my debit card and also from my service provid...
I would like to check with Spotify as I am a user who had a Spotify premium account prior to signing onto a year contract with my service provider (Singtel) and currently I am being charged twice, bo...
Community Legend
822 Views
6 replies
0 likes
I'm a regular Premium user since March 2017. Yesterday I discovered that, regardless a regular payment run on December 10°, my account was reset to a free one. Please let me know what I'd do. Regards
I'm a regular Premium user since March 2017. Yesterday I discovered that, regardless a regular payment run on December 10°, my account was reset to a free one. Please let me know what I'd do. Regards
Newbie
401 Views
3 replies
0 likes
i bought a spotify premium account and i have the same account on my iphone and ipad but the premium only works on my ipad, how can and can i transfer the premium to work on my iphone?
i bought a spotify premium account and i have the same account on my iphone and ipad but the premium only works on my ipad, how can and can i transfer the premium to work on my iphone?
Community Legend
567 Views
1 replies
1 likes
desde principios del mes he intentado pagar mi cuenta y no se puede. a la hora de ingresar los datos de la tarjeta de credito me dice que ha habido unerrar. incluso ya llame al banco y me dijeron que no es error de la tarjeta o el banco. tambien ante...
desde principios del mes he intentado pagar mi cuenta y no se puede. a la hora de ingresar los datos de la tarjeta de credito me dice que ha habido unerrar. incluso ya llame al banco y me dijeron que...
167 Views
0 replies
0 likes
Apparently I have 2 accounts and I want to make one of them the free service. I try logging in and it will only show me one account, and it's not the one I want
Apparently I have 2 accounts and I want to make one of them the free service. I try logging in and it will only show me one account, and it's not the one I want
Community Legend
180 Views
1 replies
0 likes
I pay for Premium, and while it is working on my iPhone, it is not working on my PC. I have tried to restart my computer, uninstalled/reinstalled Spotify, and logged out and back in. None of these things activated Premium on the PC. I haven't ever ha...
I pay for Premium, and while it is working on my iPhone, it is not working on my PC. I have tried to restart my computer, uninstalled/reinstalled Spotify, and logged out and back in. None of these th...
Spotify Star
287 Views
1 replies
0 likes
I have recently been overseas and Spotify stopped my Premium for some reason. So I properly cancelled it and now I am trying to put it back on, but it keeps saying that the Payment isn't working. I have tried multiple times, on multiple devices with ...
I have recently been overseas and Spotify stopped my Premium for some reason. So I properly cancelled it and now I am trying to put it back on, but it keeps saying that the Payment isn't working. I h...
Spotify Star
237 Views
1 replies
0 likes
I had tried to get the student discount since I was accepted into a college, but was unable to since I am not actually attending until fall. However, I was charged twice for the student subscription, and I'm still using a free account! How do I get m...
I had tried to get the student discount since I was accepted into a college, but was unable to since I am not actually attending until fall. However, I was charged twice for the student subscription,...
Spotify Legend
253 Views
1 replies
0 likes
What happened to this service in the Nordic countries - specifically Denmark? http://www.recordere.dk/2015/10/spotify-kunder-faar-musik-streaming-til-de-mindste/ Used to be on www.kiidio.com too Help?
What happened to this service in the Nordic countries - specifically Denmark? http://www.recordere.dk/2015/10/spotify-kunder-faar-musik-streaming-til-de-mindste/ Used to be on www.k...
194 Views
0 replies
0 likes
I want to cancel my premium but cannot as it says I an on free, I need to stop these monthly chargers, please help
I want to cancel my premium but cannot as it says I an on free, I need to stop these monthly chargers, please help
Spotify Star
205 Views
1 replies
0 likes
You took my payment and shut my account off this needs fixed or I'm terminating service for 4 years your billing has been jacked up but this is bs now you take the payment and provide no service email me asap
You took my payment and shut my account off this needs fixed or I'm terminating service for 4 years your billing has been jacked up but this is bs now you take the payment and provide no service emai...
141 Views
0 replies
0 likes
i had a premium account and i didn't use it so i cancelled it but now i want it back and each time i put my credit card information it says there is a problem?
i had a premium account and i didn't use it so i cancelled it but now i want it back and each time i put my credit card information it says there is a problem?
Spotify Star
232 Views
1 replies
0 likes
I bought a reloadable debit card and put $11 on it and it refuses to allow me to buy premium with it.
I bought a reloadable debit card and put $11 on it and it refuses to allow me to buy premium with it.
Spotify Star
198 Views
1 replies
0 likes
Hey, i've just bought the subscription within the student discount, and after the payment the page says, that i've already used the service, and i can't do it again. Card has been charged. My school is on the list ofc. Does anyone have a similar prob...
Hey, i've just bought the subscription within the student discount, and after the payment the page says, that i've already used the service, and i can't do it again. Card has been char...
Spotify Legend
292 Views
1 replies
1 likes
