Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 164039 Views
- 110 replies
- 12 likes
- 164039 Views
- 110 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18458 Views
- 27 replies
- 4 likes
- 18458 Views
- 27 replies
- 4 likes
Premium offer error?
I just purchased premium today for the 3 months premium for the price of 1, I payed the full price since I don't have a credit card, but when I checked my account it says it will be renewed on 1/4/18.
- I just purchased premium today for the 3 months premium for the price of 1, I payed the full price since I don't have a credit card, but when I checked my account it says it will be renewed on 1/4/18.
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- Spotify Star
- 210 Views
- 3 replies
- 0 likes
- 210 Views
- 3 replies
- 0 likes
Keep getting a Payment Failed error when trying to purchase the 3 months for $0.99 in Australia
All of my details are correct, I just can't get the payment to be accepted. Are the servers overloaded or something siince the deal is over in less than an hour? I don't want to miss out on this great offer.
- All of my details are correct, I just can't get the payment to be accepted. Are the servers overloaded or something siince the deal is over in less than an hour? I don't want to miss out on this grea...
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- 144 Views
- 0 replies
- 0 likes
- 144 Views
- 0 replies
- 0 likes
Spotify HiFi - tired of waiting....
There was a lot of talk at the beginning of the year about Spotify Hi-Fi. After 8 months of silence and no progress I feel that this is not going to happen and Spotify will remain a platform for the masses. The quality of premium is pretty good so fo...
- There was a lot of talk at the beginning of the year about Spotify Hi-Fi. After 8 months of silence and no progress I feel that this is not going to happen and Spotify will remain a platform fo...
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- Newbie
- 3992 Views
- 2 replies
- 29 likes
- 3992 Views
- 2 replies
- 29 likes
premium
hi i paid for my spotify premium 1 hour ago and its still not working. usually po kase it works eventually
- hi i paid for my spotify premium 1 hour ago and its still not working. usually po kase it works eventually
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- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Re: Problem with 3 months promo
Got the exact same problem. Used Paysafe Card to buy it. Now it says my premium subscritpion will run out at the 30.1.18 and they charged me 9,99€. Is there a way to get the 3 months offer still or did I pay the 10€ for nothing?
- Got the exact same problem. Used Paysafe Card to buy it. Now it says my premium subscritpion will run out at the 30.1.18 and they charged me 9,99€. Is there a way to get the 3 months offer still or d...
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- Spotify Star
- 281 Views
- 1 replies
- 0 likes
- 281 Views
- 1 replies
- 0 likes
Spotify premium payment options
Hi. My debit card was shut off because of a fraudulent charge. I lost my Spotify premium because obviously my payment was declined.. can I pay for premium using my banks routing number and account number??? Please! I need my music again!
- Hi. My debit card was shut off because of a fraudulent charge. I lost my Spotify premium because obviously my payment was declined.. can I pay for premium using my banks routing number and account nu...
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- Casual Listener
- 1857 Views
- 2 replies
- 0 likes
- 1857 Views
- 2 replies
- 0 likes
Problemas con el pago
El dia de hoy realice un pago para comprar premium para estudiantes, y me sacaon el dinero de mi cuenta bancaria, despues me di cuenta que tenia que adjuntar archivos los cuales no tengo en el momento. Como me devulven el dinero que me descontaron?
- El dia de hoy realice un pago para comprar premium para estudiantes, y me sacaon el dinero de mi cuenta bancaria, despues me di cuenta que tenia que adjuntar archivos los cuales no tengo en el moment...
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- Casual Listener
- 389 Views
- 4 replies
- 2 likes
- 389 Views
- 4 replies
- 2 likes
When Premium ia about to end, some songs delete themselves with no warning
Hi, so my biggest issue with Spotify Premium right now is the fact that even if you have chosen to automatically pay for the next trial when the old one is about to end, it still deletes some songs from your saved albums. Not all songs, just some, ba...
- Hi, so my biggest issue with Spotify Premium right now is the fact that even if you have chosen to automatically pay for the next trial when the old one is about to end, it still deletes some songs f...
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- 216 Views
- 0 replies
- 0 likes
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Android
- 216 Views
- 0 replies
- 0 likes
Solved!! One year premium subscription offer
Dear Colleague, As a monthly premium subscriber, I would like to take up the $NZ149 annual subscription offers you sent me earlier this month (which expires today). I cannot find the original emails. Can you please tell me how to do this? Many thanks...
- Dear Colleague, As a monthly premium subscriber, I would like to take up the $NZ149 annual subscription offers you sent me earlier this ...
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- Casual Listener
- 985 Views
- 2 replies
- 0 likes
- 985 Views
- 2 replies
- 0 likes
Upgrade - premium to family plan
I recently bought a 1-year premium plan but my family is thinking of getting a family plan. Do I have any discount to upgrade my account to a family one?
- I recently bought a 1-year premium plan but my family is thinking of getting a family plan. Do I have any discount to upgrade my account to a family one?
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- Spotify Star
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Gift Card says Invalid
I bought my boyfriend two Spotify gift cards for Christmas and both say invalid when he tries to use the PIN. I'm stressed out because basically I threw money away. Please someone help me.
- I bought my boyfriend two Spotify gift cards for Christmas and both say invalid when he tries to use the PIN. I'm stressed out because basically I threw money away. Please someone help me.
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- Spotify Star
- 316 Views
- 1 replies
- 0 likes
- 316 Views
- 1 replies
- 0 likes
Promo is P9.00 but i was Charge P129.00
Tried this. But i was charge P129.00 instead of P9.00What will i do?
- Tried this. But i was charge P129.00 instead of P9.00 What will i do?
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- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
What happens if I take the yearly deal but then decide at some point I want Premium for Family
If I take the yearly premium deal, but in six months decide I want to get Premium for Family, what happens to the six remaining months of normal premium I paid for?
- If I take the yearly premium deal, but in six months decide I want to get Premium for Family, what happens to the six remaining months of normal premium I paid for?
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- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Ability to see which of my playlists a song is in
I registered for a one year deal using my credit card from thailand, but i'm malaysian. Since I changed my country to Thailand to be able to use that card, all the charts in the browse section(and even language) switched to Thai. If I changed my coun...
- I registered for a one year deal using my credit card from thailand, but i'm malaysian. Since I changed my country to Thailand to be able to use that card, all the charts in the browse section(and ev...
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- Spotify Star
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Pay 1 for 3 months Spotify deal
Hi. I have recently subscribed to a premium deal which says I can get 3 months of premium by paying for only one month. I have read the terms and conditions and it mentioned nothing about the payment options. I paid using ATM transfer but it only got...
- Hi. I have recently subscribed to a premium deal which says I can get 3 months of premium by paying for only one month. I have read the terms and conditions and it mentioned nothing about the payment...
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- Spotify Star
- 276 Views
- 1 replies
- 0 likes
- 276 Views
- 1 replies
- 0 likes
Gift card payment
Dear Spotify team,I'm from Taiwan, i want to buy gift cards for my friends, but when i enter the payment page, it shows "Payment failed. Try again, or use a different payment method. " I tried many times, checked my credit card and network fluency, a...
- Dear Spotify team, I'm from Taiwan, i want to buy gift cards for my friends, but when i enter the payment page, it shows "Payment failed. Try again, or use a different payment method. " I tried many...
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- Spotify Star
- 255 Views
- 1 replies
- 0 likes
- 255 Views
- 1 replies
- 0 likes
Premium offer not working
I signed up for 3 months of premium for 99p, only to discover that the app wouldn't switch to premium on my mobile (but appeared fine when I logged in on my desktop PC). I spent an hour with a customer service rep uninstalling, sending screenshots et...
- I signed up for 3 months of premium for 99p, only to discover that the app wouldn't switch to premium on my mobile (but appeared fine when I logged in on my desktop PC). I spent an hour with a custom...
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- Casual Listener
- 334 Views
- 2 replies
- 0 likes
- 334 Views
- 2 replies
- 0 likes
Solved!! Student Premium Not Working
Yesterday I upgraded using the student discount for spotify premium and I went to use it today and my subscription didnt change. The payment went through on my card and I was also charged twice. I tried logging out and logging back in and it still di...
- Yesterday I upgraded using the student discount for spotify premium and I went to use it today and my subscription didnt change. The payment went through on my card and I was also charged twice. I tr...
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- Newbie
- 4575 Views
- 3 replies
- 0 likes
- 4575 Views
- 3 replies
- 0 likes
Annual subscription paid overlap
Paid already for annual subscription on12/24, but still account webpage notify me the payment on coming Jan. 8th, which is existing monthly subscription agreement. But I suppose payment of another 12 months should automatically stop original deal and...
- Paid already for annual subscription on12/24, but still account webpage notify me the payment on coming Jan. 8th, which is existing monthly subscription agreement. But I suppose payment of another 12...
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- Spotify Star
- 364 Views
- 1 replies
- 0 likes
- 364 Views
- 1 replies
- 0 likes
Solved!! How do I know when my subscription expires? I have Gad to re-log in and it seems I now only have thb
I am guessing my subscription has ended, but I didn’t get any warning... how can I tell the end date? It was a work subscription and I don’t believe I know the start date
- I am guessing my subscription has ended, but I didn’t get any warning... how can I tell the end date? It was a work subscription and I don’t believe I know the start date 😞
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- Spotify Star
- 163617 Views
- 1 replies
- 1 likes
- 163617 Views
- 1 replies
- 1 likes