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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5281 Views
  • 23 replies
  • 2 likes
  • 5281 Views
  • 23 replies
  • 2 likes

Spotify wurde angehalten, da dein Konto woanders verwendet wird

Hallo Ich habe schon versucht alle Offlinegeräte zu entfernen, die App deinstalliert und neu installiert und das Passwort geändert. Ich kann Spotify so nicht mehr gebrauchen. Weiss jemand Rat?

  • Casual Listener
  • Hallo   Ich habe schon versucht alle Offlinegeräte zu entfernen, die App deinstalliert und neu installiert und das Passwort geändert. Ich kann Spotify so nicht mehr gebrauchen. Weiss jemand Ra...
  • Luke
  • Spotify Star
  • 808 Views
  • 1 replies
  • 0 likes
  • 808 Views
  • 1 replies
  • 0 likes

Notice to Update Payment Details but Update Screen Never Loads

I received a notification that a card was going to expire. I like my spotify premium account so naturally I click to update card information. At the update payment screen, I select for card option and click "update details" and it stays stuck in a st...

  • Casual Listener
  • I received a notification that a card was going to expire. I like my spotify premium account so naturally I click to update card information. At the update payment screen, I select for card option an...
  • Luke
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

How pay by PayPal without credit card?

Hello,why i can not pay subscription by PayPal without credit card?

  • Casual Listener
  • Hello, why i can not pay subscription by PayPal without credit card?
  • nudnick
  • Casual Listener
  • 1035 Views
  • 2 replies
  • 0 likes
  • 1035 Views
  • 2 replies
  • 0 likes

Playlists are gone since upgrading to Family plan

Hey Guys, I have recently upgraded my account to the family plan (I was on premium for years, then downgraded to free option as I was given a 6mth trial from Deezer Premium (which is terrible BTW). I had a heap of playlists saved on my Spotify accoun...

  • Casual Listener
  • Hey Guys,   I have recently upgraded my account to the family plan (I was on premium for years, then downgraded to free option as I was given a 6mth trial from Deezer Premium (which is terribl...
  • robbiekane
  • Casual Listener
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

HELP!! I PAY FOR SPOTIFY PREMIUM AND CANNOT CANCEL THIS

Hi guys, please help!!I found out I pay for a spotify premium every month but I don't have a premium account. I have an account but that is a free one (I checked). Via the helpdesk (android --> usb --> computer) I looked if there where other accounts...

  • Newbie
  • Hi guys, please help!! I found out I pay for a spotify premium every month but I don't have a premium account. I have an account but that is a free one (I checked). Via the helpdesk (android --&gt...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Spotify HiFi and Connect

Does Spotify hifi (the lossless service) work with Spotify Connect? i.e will my Bowers and Wilkins Zeppelin Wireless take advantage of the lossless service or will it default to the 320kbps?

  • Newbie
  • Does Spotify hifi (the lossless service) work with Spotify Connect? i.e will my Bowers and Wilkins Zeppelin Wireless take advantage of the lossless service or will it default to the 320kbps?
  • 509 Views
  • 0 replies
  • 0 likes
  • 509 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution I have paid 3 x NOK 99 (total of NOK 297) per month.

Hi I have a problem with Spotify, and it's have been hard to get in touch with you. My problem is: I have paid 3 x NOK 99 (total of NOK 297) per. month. One applies to "fjreiersen@gmail.com" where "Premium" works. The second is "nkarsten" where "Prem...

  • Casual Listener
  • Hi I have a problem with Spotify, and it's have been hard to get in touch with you. My problem is: I have paid 3 x NOK 99 (total of NOK 297) per. month. One applies to "fjreiersen@gm...
  • Chris
  • Spotify
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

Cant update payment info on premium account in Quebec

Hi! I've had a premium account for a little while now. I changed credit card and can't seem to be able to update my payment info. A checkbox mentioning that this offer is unavailable in Quebec has been added to the payment update page. And since my p...

  • Newbie
  • Hi! I've had a premium account for a little while now. I changed credit card and can't seem to be able to update my payment info. A checkbox mentioning that this offer is unavailable in Quebec has be...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Solved!! Join Family Account with a Premium Account, what will happen?

Hello.My family and I are planning to start a Spotify Family account, but some of our family members already have an existing Premium Account. What will happen to their subscription? Will it just end or do they have to resign their subscription befor...

  • Newbie
  • Hello. My family and I are planning to start a Spotify Family account, but some of our family members already have an existing Premium Account. What will happen to their subscription? Will it just e...
  • jsannn
  • Community Legend
  • 3333 Views
  • 1 replies
  • 0 likes
  • 3333 Views
  • 1 replies
  • 0 likes

How do I activate premium using the vodafone promotion?

I can't activate vodafone's promotion for premium accounts. Can you help me?

  • Regular
  • I can't activate vodafone's promotion for premium accounts. Can you help me?
  • Gulaas
  • Regular
  • 2081 Views
  • 9 replies
  • 0 likes
  • 2081 Views
  • 9 replies
  • 0 likes

Hi, my name is Amanda.

Eu criei um plano pra mim...daí tava no teste de 30 dias grátis, só que minha prima me colocou em um plano familiar...o que acontece com minha assinatura anterior ??ela é cancelada automaticamente??Se não...como faço pra cancelar?

  • Newbie
  • Eu criei um plano pra mim...daí tava no teste de 30 dias grátis, só que minha prima me colocou em um plano familiar...o que acontece com minha assinatura anterior ??ela é cancelada automaticamente??S...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Cancelling a subsricption

I need to cancel my Spotify subscription commenced through another company so I can start up subscription through Spotify directly to access student disount. If I do this though, will I be able to access my playlists again once I set up my new accoun...

  • Newbie
  • I need to cancel my Spotify subscription commenced through another company so I can start up subscription through Spotify directly to access student disount.  If I do this though, will I be able...
  • Nickolay
  • Composer
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Payment subscription keeps declining

I've been trying to pay for my Spotify, but it keeps declining my payment method. I've payed for this. before, and it worked, but now it keeps declining, even though I have money on my American Express. P. S: I've logged out of my account and logged ...

  • Newbie
  • I've been trying to pay for my Spotify, but it keeps declining my payment method. I've payed for this.  before, and it worked, but now it keeps declining, even though I have money on my American...
  • maddymaymay-us
  • Regular
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Payment Question

Lost my credit card and I'm getting a replacement but I missed my payment deadline, will I lose my premium privileges?

  • Newbie
  • Lost my credit card and I'm getting a replacement but I missed my payment deadline, will I lose my premium privileges?
  • Nickolay
  • Composer
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Family subscription

Hi, I had subscribed my daughter for spotify. Then I elected for the family subscription. I was told that the family subscription would automatically cancel my daughters previous subscription but I continue to be charged for it. Can someone rectify t...

  • Newbie
  • Hi, I had subscribed my daughter for spotify. Then I elected for the family subscription. I was told that the family subscription would automatically cancel my daughters previous subscription but I c...
  • Nickolay
  • Composer
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Can't join Spotify Premium Family

I got an invitation by my roommate for spotify family, but when I click the link and enter my data it just answers with "3 - Something went wrong" I got kicked out of it before, I don't know why. Does it maybe have something to do with that?

  • Newbie
  • I got an invitation by my roommate for spotify family, but when I click the link and enter my data it just answers with "3 - Something went wrong"    I got kicked out of it before, I don'...
  • Nickolay
  • Composer
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Paying For Premium - Still Getting Ads

Sneaky, sneaky, sneaky Spotify... Good job sneaking in your Cholula "playlist" *cough* ad *cough* even though I have expressly paid for the priviledge not to have ads. Great way to have your cake and eat it too... Dishonest.

  • Newbie
  • Sneaky, sneaky, sneaky Spotify...    Good job sneaking in your Cholula "playlist" *cough* ad *cough* even though I have expressly paid for the priviledge not to have ads. Great way to hav...
  • Nickolay
  • Composer
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

My premium plan keeps getting changed to family plan..

So, I've changed my password on spotify AND on facebook, and somehow my account keeps getting changed to family plan, and there are people added to my 'family' and I keep deleting them. Please fix whatever this issue is, and if possible make it so my...

  • Casual Listener
  • So, I've changed my password on spotify AND on facebook, and somehow my account keeps getting changed to family plan, and there are people added to my 'family' and I keep deleting them. Please f...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Dear Spotify, are you ripping me off?

I signed up for the premium promotion and later found not necessary and cancelled it before the expiration date (received the cancellation confirmation email). Then I received the invoice that I was charged $9.99 monthly fee through email. I logged i...

  • Visitor
  • I signed up for the premium promotion and later found not necessary and cancelled it before the expiration date (received the cancellation confirmation email).    Then I received the invo...
  • 241 Views
  • 0 replies
  • 1 likes
  • 241 Views
  • 0 replies
  • 1 likes