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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
i used free trail already and i want to get premium again and it won't let me pay it keeps taking me back to the same page
I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose access to the account immediately.I just want him t...
PlanPremium DuoCountryNew ZealandDeviceiPhone SE 2020Operating SystemiOS 15.5 My Question or IssueMy partner sent me invite for Premium Duo and I’ve been trying to activate but it keeps saying that “it looks like you’re joining from another country. ...
PlanPremium (for Students)CountryUS DeviceLenovo Yoga/ iPhone XOperating SystemWindows 10/ ios My Question or IssueI was on the Spotify Premium plan for Students and had access to Hulu. One day, my sister tried adding me to a family plan, and I lost ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I want to cancel my account
For some reason I've not been able to renew my Spotify student subscription,even after trying about 5 different cards it still doesn't work, I'm fed up already and I don't know what next to do. PlanPremiumCountryNigeriaDeviceNokia 6.1 plusOperating S...
Good night. I have trouble trying to be premium. tells me I've already got the free trial and won't let me move forward with the purchase
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy Note 20 Ultra / iPad Pro 12.9" (4th gen)Operating SystemAndroid 11 - One UI 3 / iPad OS 15.0.2My Question or IssueI have a premium account, only I use my account, so why does my app keep asking me ...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
Im on a family plan month subscription, i want to change to annual subscription... can it be done?
None of the below information iequired. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc....
PlanDuoCountryLuxembourg DeviceNot relevantOperating SystemNot relevant My Question or IssueI subscribed to Spotify Duo, and Spotify automatically made me choose as my country France or other territories linked to France. So I ended up leaving that a...
I have a premium plan and for whatever reason Spotify is taking $10 almost every . I noticed that I kept seeing Spotify payments more frequent and I just checked.
Previously, I used the student offer, but for some reason my offer changed to regular premium, I tried to switch to a student but I was told that this offer has already been used, although I have been using this offer for 2 years, how could I solve t...
PremiumCountryMexicoMy Question or IssueI have had 2 payments for a while. i always attributed for a single payment that just reflected twice. so i just wanted to verify if i maybe had 2 accouts with recurrent subscription
is it possible that all music tracking, including release radar and mix of the week, is also completely separated in a duo subscription?
Tengo vinculada mi cuenta premium a facebook, el problema es que perdí mi cuenta de facebook y no puedo ingresar seción en Spotify premium.....Quisiera saber, ¿Cómo puedo cancelar la suscripción ? Ya que tengo vinculada mi tarjeta para cobro automáti...
PlanFree/PremiumCountry Device Galaxy A42(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue transfer my premuim
PlanStudent PremiumCountryAustraliaDeviceWindows ComputerOperating SystemWindows 10 My Question or IssueHello, I had some difficulties with renewing my most recent subscription. In the last year, I have been using one of my MasterCard gift cards to r...
If i just got charged my monthly payment. If i cancel will i still have access to premium until the following bill is due ?