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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • MeetPatel12
  • Casual Listener
  • 130263 Views
  • 92 replies
  • 10 likes
  • 130263 Views
  • 92 replies
  • 10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15583 Views
  • 27 replies
  • 3 likes
  • 15583 Views
  • 27 replies
  • 3 likes

Fail to subscribe with the cheapest price

I would like to buy the 3 months premium at HK$4.90 offered at this Christmas however after I paid I found that I have bought at HK$58. Is there any way to refund the extra charge of HK$55.1? Thank you.

  • Casual Listener
  • I would like to buy the 3 months premium at HK$4.90 offered at this Christmas however after I paid I found that I have bought at HK$58. Is there any way to refund the extra charge of HK$55.1? Thank y...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Family Premium

Hello, could anyone here pls inform me if, when changing from Premium to Family Premium subscription, one’s card is immediately charged with the respective amount, or this is done in the following month? Cheers!

  • Newbie
  • Hello, could anyone here pls inform me if, when changing from Premium to Family Premium subscription, one’s card is immediately charged with the respective amount, or this is done in the following mo...
  • hendersaan
  • Newbie
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

SPotify Ireland??

I recently moved back to Ireland and have attempted to change my subscription to irish bank account, it says spotify is not in my country and won't allow me to proceed? I know lots of people who are subscribed in ireland, how do I rectify this? I wan...

  • Casual Listener
  • I recently moved back to Ireland and have attempted to change my subscription to irish bank account, it says spotify is not in my country and won't allow me to proceed? I know lots of people who are ...
  • Robert_W
  • Community Legend
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Vodafone UK / Spotify premium upgrade to Premium for Family

Hi,I would like to lnow if having already a vodafone bundle with Spotify Premium, if I can upgrade to Premium for Family and just pay the difference in price\? Vodafone support said I need to contact Spotify to do this. Thanks

  • Newbie
  • Hi, I would like to lnow if having already a vodafone bundle with Spotify Premium, if I can upgrade to Premium for Family and just pay the difference in price\? Vodafone support said I need to conta...
  • Robert_W
  • Community Legend
  • 547 Views
  • 1 replies
  • 0 likes
  • 547 Views
  • 1 replies
  • 0 likes

Add Payment Method reminder, but already subscribed

Hi, In my Spotify App on my mobile phone, the Add payment method reminder up top keeps popping out. a bit irritating, as I need to constantly close it. I have already susbcribed to a 12 month Spotify Premium just recently.I already did the following ...

  • Newbie
  • Hi, In my Spotify App on my mobile phone, the Add payment method reminder up top keeps popping out. a bit irritating, as I need to constantly close it. I have already susbcribed to a 12 month Spotify...
  • 236 Views
  • 0 replies
  • 1 likes
  • 236 Views
  • 0 replies
  • 1 likes

Premium

I purchased a Student Premium subscription a year ago. I love the fact that Spotify offers such a good deal for students. My only issue with the offer was that they did not remind me in any way that my Student Subscription will end. I totally forgot ...

  • Newbie
  • I purchased a Student Premium subscription a year ago.  I love the fact that Spotify offers such a good deal for students. My only issue with the offer was that they did not remind me in any wa...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Accounts

My son has a Spotify account and pays with his bank card . I want to open a family account and pay with my bank card . We have tried to cancel his account but it won't let you click on subscription so we can't close his account .what do we do?

  • Newbie
  • My son has a Spotify account and pays with his bank card . I want to open a family account and pay with my bank card . We have tried to cancel his account but it won't let you click on subscription s...
  • Robert_W
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Want my money back!

I'm being charged for Spotify when I don't even use it in the first place. I'd like my money back.

  • Newbie
  • I'm being charged for Spotify when I don't even use it in the first place. I'd like my money back. 
  • Robert_W
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Getting my wife on premium family plan

To whom it may concern: My wife and I both have premium accounts. I just purchased the family plan and sent her an invitation to I also sent it to my sons at gmail addresses. They both got the invite, but she did not. How do we get her set up in the...

  • Newbie
  • To whom it may concern: My wife and I both have premium accounts.  I just purchased the family plan and sent her an invitation to <removed sensitive information>  I also sent ...
  • Robert_W
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Student Premium charged when it shouldnt

I was trying to buy Student Premium, i entered my information and then next page said that; Are you not sure if you are eligible? Check it here. Also we didn't charge you yet so don't worry. End quote. Something like this and i was like oh cool and w...

  • Newbie
  • I was trying to buy Student Premium, i entered my information and then next page said that; Are you not sure if you are eligible? Check it here. Also we didn't charge you yet so don't worry. End quot...
  • imattolo
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • Payment
    Student
  • 339 Views
  • 1 replies
  • 0 likes

Switching Countries with a Premium Subscription

I recently moved from the US to the Netherlands. Reading up on how to change one's country (https://support.spotify.com/us/article/How-can-I-change-my-country-setting/) notes that just changing your payment method to one issued in the new country sho...

  • Newbie
  • I recently moved from the US to the Netherlands. Reading up on how to change one's country (https://support.spotify.com/us/article/How-can-I-change-my-country-setting/) notes that just changing your ...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Student subscription Belgium

Hey there everybody, I just wanted to pay for an student subscription in Belgium because here I am studying and my Spotify account correspond to the country/uni. However, I get stuck when I want to pay. My credit card is from France and I get an mess...

  • Casual Listener
  • Hey there everybody,  I just wanted to pay for an student subscription in Belgium because here I am studying and my Spotify account correspond to the country/uni. However, I get stuck when I wa...
  • Maxim
  • Spotify Star
  • 324 Views
  • 3 replies
  • 0 likes
  • 324 Views
  • 3 replies
  • 0 likes

Solved!! Unable to purchase premium

I purchased premium on my 1st spotify account, 3 months for 99c became available and i wanted to purchase it so i made a new account in order to purchase it using the same paypal account and payment details but it never goes through and instead bring...

  • Casual Listener
  • I purchased premium on my 1st spotify account, 3 months for 99c became available and i wanted to purchase it so i made a new account in order to purchase it using the same paypal account and payment ...
  • ervne
  • Casual Listener
  • 790 Views
  • 2 replies
  • 0 likes
  • 790 Views
  • 2 replies
  • 0 likes

Solved!! Re: bought premium, but don't get the benefits

You may have already tried it, but for offline listening, you must download the songs previously. My question is, I already have a premium account, and I want to access to the prepayment offer (paying the whole year in advance with a 2 month discount...

  • Casual Listener
  • You may have already tried it, but for offline listening, you must download the songs previously.   My question is, I already have a premium account, and I want to access to the prepayment off...
  • imattolo
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! bought premium, but don't get the benefits

I just recently bought the premium account and I have been charged for this, however, i still can't listen to music offline? what do I do?

  • Newbie
  • I just recently bought the premium account and I have been charged for this, however, i still can't listen to music offline? what do I do?
  • inakimartin_h
  • Casual Listener
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

How many devices per users with Premium for Family

Hi there,i'd like to know how many devices per users each one can connect to his account if he's part of a Premium for Family subscription

  • Newbie
  • Hi there, i'd like to know how many devices per users each one can connect to his account if he's part of a Premium for Family subscription
  • Luke
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Can't get Spotify Premium with PayPal

Hello community, so as I try to pay for Premium with Paypal, Paypal keeps telling me to add a new bank account, although I already have one, which is working fine (tested on other purchases).Any solutions to my problem ?

  • Newbie
  • Hello community,   so as I try to pay for Premium with Paypal, Paypal keeps telling me to add a new bank account, although I already have one, which is working fine (tested on other purchases)...
  • KatesHere
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Problem paying with paysafecard mastercard

Hello, I'm trying to pay the 0,99€ with the pre-paid mastercard from paysafecard, but it says that it's from a country where there's no spotify so I need to use another card. I live in Europe, more specifically in Portugal. What can I do? Thanks

  • Casual Listener
  • Hello,   I'm trying to pay the 0,99€ with the pre-paid mastercard from paysafecard, but it says that it's from a country where there's no spotify so I need to use another card.   I live...
  • 249 Views
  • 0 replies
  • 1 likes
  • 249 Views
  • 0 replies
  • 1 likes

Charged but no account

i was charged £9.99 when i don't even have an account

  • Newbie
  • i was charged £9.99 when i don't even have an account
  • KatesHere
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes