Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 185451 Views
- 116 replies
- 12 likes
- 185451 Views
- 116 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 21079 Views
- 28 replies
- 4 likes
- 21079 Views
- 28 replies
- 4 likes
premium
hi i paid for my spotify premium 1 hour ago and its still not working. usually po kase it works eventually
- hi i paid for my spotify premium 1 hour ago and its still not working. usually po kase it works eventually
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- Spotify Star
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
Re: Problem with 3 months promo
Got the exact same problem. Used Paysafe Card to buy it. Now it says my premium subscritpion will run out at the 30.1.18 and they charged me 9,99€. Is there a way to get the 3 months offer still or did I pay the 10€ for nothing?
- Got the exact same problem. Used Paysafe Card to buy it. Now it says my premium subscritpion will run out at the 30.1.18 and they charged me 9,99€. Is there a way to get the 3 months offer still or d...
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- Spotify Star
- 285 Views
- 1 replies
- 0 likes
- 285 Views
- 1 replies
- 0 likes
Spotify premium payment options
Hi. My debit card was shut off because of a fraudulent charge. I lost my Spotify premium because obviously my payment was declined.. can I pay for premium using my banks routing number and account number??? Please! I need my music again!
- Hi. My debit card was shut off because of a fraudulent charge. I lost my Spotify premium because obviously my payment was declined.. can I pay for premium using my banks routing number and account nu...
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- Casual Listener
- 1866 Views
- 2 replies
- 0 likes
- 1866 Views
- 2 replies
- 0 likes
Problemas con el pago
El dia de hoy realice un pago para comprar premium para estudiantes, y me sacaon el dinero de mi cuenta bancaria, despues me di cuenta que tenia que adjuntar archivos los cuales no tengo en el momento. Como me devulven el dinero que me descontaron?
- El dia de hoy realice un pago para comprar premium para estudiantes, y me sacaon el dinero de mi cuenta bancaria, despues me di cuenta que tenia que adjuntar archivos los cuales no tengo en el moment...
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- Casual Listener
- 399 Views
- 4 replies
- 2 likes
- 399 Views
- 4 replies
- 2 likes
When Premium ia about to end, some songs delete themselves with no warning
Hi, so my biggest issue with Spotify Premium right now is the fact that even if you have chosen to automatically pay for the next trial when the old one is about to end, it still deletes some songs from your saved albums. Not all songs, just some, ba...
- Hi, so my biggest issue with Spotify Premium right now is the fact that even if you have chosen to automatically pay for the next trial when the old one is about to end, it still deletes some songs f...
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- 224 Views
- 0 replies
- 0 likes
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Android
- 224 Views
- 0 replies
- 0 likes
Solved!! One year premium subscription offer
Dear Colleague, As a monthly premium subscriber, I would like to take up the $NZ149 annual subscription offers you sent me earlier this month (which expires today). I cannot find the original emails. Can you please tell me how to do this? Many thanks...
- Dear Colleague, As a monthly premium subscriber, I would like to take up the $NZ149 annual subscription offers you sent me earlier this ...
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- Casual Listener
- 986 Views
- 2 replies
- 0 likes
- 986 Views
- 2 replies
- 0 likes
Upgrade - premium to family plan
I recently bought a 1-year premium plan but my family is thinking of getting a family plan. Do I have any discount to upgrade my account to a family one?
- I recently bought a 1-year premium plan but my family is thinking of getting a family plan. Do I have any discount to upgrade my account to a family one?
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- Spotify Star
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Gift Card says Invalid
I bought my boyfriend two Spotify gift cards for Christmas and both say invalid when he tries to use the PIN. I'm stressed out because basically I threw money away. Please someone help me.
- I bought my boyfriend two Spotify gift cards for Christmas and both say invalid when he tries to use the PIN. I'm stressed out because basically I threw money away. Please someone help me.
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- Spotify Star
- 320 Views
- 1 replies
- 0 likes
- 320 Views
- 1 replies
- 0 likes
Promo is P9.00 but i was Charge P129.00
Tried this. But i was charge P129.00 instead of P9.00What will i do?
- Tried this. But i was charge P129.00 instead of P9.00 What will i do?
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- Spotify Star
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
What happens if I take the yearly deal but then decide at some point I want Premium for Family
If I take the yearly premium deal, but in six months decide I want to get Premium for Family, what happens to the six remaining months of normal premium I paid for?
- If I take the yearly premium deal, but in six months decide I want to get Premium for Family, what happens to the six remaining months of normal premium I paid for?
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- Spotify Star
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Ability to see which of my playlists a song is in
I registered for a one year deal using my credit card from thailand, but i'm malaysian. Since I changed my country to Thailand to be able to use that card, all the charts in the browse section(and even language) switched to Thai. If I changed my coun...
- I registered for a one year deal using my credit card from thailand, but i'm malaysian. Since I changed my country to Thailand to be able to use that card, all the charts in the browse section(and ev...
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- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Pay 1 for 3 months Spotify deal
Hi. I have recently subscribed to a premium deal which says I can get 3 months of premium by paying for only one month. I have read the terms and conditions and it mentioned nothing about the payment options. I paid using ATM transfer but it only got...
- Hi. I have recently subscribed to a premium deal which says I can get 3 months of premium by paying for only one month. I have read the terms and conditions and it mentioned nothing about the payment...
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- Spotify Star
- 278 Views
- 1 replies
- 0 likes
- 278 Views
- 1 replies
- 0 likes
Gift card payment
Dear Spotify team,I'm from Taiwan, i want to buy gift cards for my friends, but when i enter the payment page, it shows "Payment failed. Try again, or use a different payment method. " I tried many times, checked my credit card and network fluency, a...
- Dear Spotify team, I'm from Taiwan, i want to buy gift cards for my friends, but when i enter the payment page, it shows "Payment failed. Try again, or use a different payment method. " I tried many...
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- Spotify Star
- 260 Views
- 1 replies
- 0 likes
- 260 Views
- 1 replies
- 0 likes
Premium offer not working
I signed up for 3 months of premium for 99p, only to discover that the app wouldn't switch to premium on my mobile (but appeared fine when I logged in on my desktop PC). I spent an hour with a customer service rep uninstalling, sending screenshots et...
- I signed up for 3 months of premium for 99p, only to discover that the app wouldn't switch to premium on my mobile (but appeared fine when I logged in on my desktop PC). I spent an hour with a custom...
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- Casual Listener
- 335 Views
- 2 replies
- 0 likes
- 335 Views
- 2 replies
- 0 likes
Solved!! Student Premium Not Working
Yesterday I upgraded using the student discount for spotify premium and I went to use it today and my subscription didnt change. The payment went through on my card and I was also charged twice. I tried logging out and logging back in and it still di...
- Yesterday I upgraded using the student discount for spotify premium and I went to use it today and my subscription didnt change. The payment went through on my card and I was also charged twice. I tr...
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- Newbie
- 4592 Views
- 3 replies
- 0 likes
- 4592 Views
- 3 replies
- 0 likes
Annual subscription paid overlap
Paid already for annual subscription on12/24, but still account webpage notify me the payment on coming Jan. 8th, which is existing monthly subscription agreement. But I suppose payment of another 12 months should automatically stop original deal and...
- Paid already for annual subscription on12/24, but still account webpage notify me the payment on coming Jan. 8th, which is existing monthly subscription agreement. But I suppose payment of another 12...
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- Spotify Star
- 374 Views
- 1 replies
- 0 likes
- 374 Views
- 1 replies
- 0 likes
Solved!! How do I know when my subscription expires? I have Gad to re-log in and it seems I now only have thb
I am guessing my subscription has ended, but I didn’t get any warning... how can I tell the end date? It was a work subscription and I don’t believe I know the start date
- I am guessing my subscription has ended, but I didn’t get any warning... how can I tell the end date? It was a work subscription and I don’t believe I know the start date 😞
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- Spotify Star
- 164193 Views
- 1 replies
- 1 likes
- 164193 Views
- 1 replies
- 1 likes
Premium to student discount
How can I change my premium to get the student discount?
- How can I change my premium to get the student discount?
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- Spotify Star
- 313 Views
- 1 replies
- 0 likes
- 313 Views
- 1 replies
- 0 likes
Premium Christmas Deal Will Not Work! Help!!!
I've tried to buy the 3 months for 99 cents deal, and it will not work. I've put in my PayPal information MULTIPLE times and once I click finish it takes me back to the screen I started with. AND IT DOESNT GIVE ME PREMIUM! Help!!!
- I've tried to buy the 3 months for 99 cents deal, and it will not work. I've put in my PayPal information MULTIPLE times and once I click finish it takes me back to the screen I started with. A...
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- Newbie
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Yearly subscription until 31/12/2017
Hi,I already have Spotify premium account and I am charged on a monthly basis 6,99€. I have just signed the yearly subscription before cancel the previous subscription. Is there a problem on it? I want to make sure I am not double charged. Can you pl...
- Hi, I already have Spotify premium account and I am charged on a monthly basis 6,99€. I have just signed the yearly subscription before cancel the previous subscription. Is there a problem on it? I ...
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- Spotify Star
- 304 Views
- 1 replies
- 0 likes
- 304 Views
- 1 replies
- 0 likes