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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

Continuo free mesmo ja tendo pagado a assinatura

Paguei a assinatura de 16,90 Hoje pela parte da manhã, mais ate agora nao chegou nada em meu email, e meu spotify ainda continua três

  • Newbie
  • Paguei a assinatura de 16,90 Hoje pela parte da manhã,  mais ate agora nao chegou nada em meu email, e meu spotify ainda continua três  
  • Bittencourt
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

2 Questions before upgrading to Family Premium

Hi guys, before I end my trial and possibly upgrade to Family Pemium. Can anyone answer these questions for me?1. What is the timeline to be able to use Chromecast from my Desktop to my TV?2. How can I listen to Spotify on my Verizon Google Pixel XL ...

  • Newbie
  • Hi guys, before I end my trial and possibly upgrade to Family Pemium. Can anyone answer these questions for me? 1. What is the timeline to be able to use Chromecast from my Desktop to my TV? 2. How...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Accessing Premium

Can someone help me because it took $5 away and said that I’d send me a confirmation email for my student ID and it never sent an email. Can someone help me find a way to get the email or premium.

  • Casual Listener
  • Can someone help me because it took $5 away and said that I’d send me a confirmation email for my student ID and it never sent an email. Can someone help me find a way to get the email or premium.
  • Methods
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

Problemas con Spotify Premium

Desde hace ya unos días la aplicacion me mandaba avisos de que mi suscripción iba a ser cortada si no pagaba la cuota mensual, lo cual ya había realizado días antes de que esta venciera, sin embargo, mi cuenta de Spotify Premium fue cortada. Tengo co...

  • Newbie
  • Desde hace ya unos días la aplicacion me mandaba avisos de que mi suscripción iba a ser cortada si no pagaba la cuota mensual, lo cual ya había realizado días antes de que esta venciera, sin emb...
  • bianca_arno
  • Newbie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Not able to close an account and still pay for that.

Hello!I'm not able to close my Spotify account.I actually have two different Premiem accounts, but everytime I give my informations (email or username), the site tells me that it doesn't exist. Is it possible to close my account by another way cause ...

  • Newbie
  • Hello! I'm not able to close my Spotify account. I actually have two different Premiem accounts, but everytime I give my informations (email or username), the site tells me that it doesn't exist.&n...
  • Bittencourt
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

My son travelling

My son lives with me but he can't join family as he's traveling at the moment not back for a few months - how can I add him? It rejects him as it's a foreign IP?

  • Casual Listener
  • My son lives with me but he can't join family as he's traveling at the moment not back for a few months - how can I add him? It rejects him as it's a foreign IP? 
  • Julie46
  • Casual Listener
  • 144 Views
  • 2 replies
  • 0 likes
  • 144 Views
  • 2 replies
  • 0 likes

Cobranças indevidas

Cobranças indevidas, a empresa cobrou novamente pelo serviço cancelado. 

  • Newbie
  • Cobranças indevidas, a empresa cobrou novamente pelo serviço cancelado. 
  • Bittencourt
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Problemas no plano famíliar

Já adicionei minha esposa duas vezes no plano e ela é removida e agora não consigo mandar convite para ninguém! Oq está acontecendo.

  • Newbie
  • Já adicionei minha esposa duas vezes no plano e ela é removida e agora não consigo mandar convite para ninguém! Oq está acontecendo.
  • Bittencourt
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Cobrança após troca de conta.

Migrei da conta Premium pra Universitária e o spotify cobrou 10,00 do meu cartão de crédito. Gostaria de saber o motivo.

  • Newbie
  • Migrei da conta Premium pra Universitária e o spotify cobrou 10,00 do meu cartão de crédito. Gostaria de saber o motivo. 
  • Bittencourt
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Remove credit/debit card

I need to remove my credit card number off someone else’s account. I have no access to the account. It’s my exwife. How can this be done?

  • Newbie
  • I need to remove my credit card number off someone else’s account.  I have no access to the account. It’s my exwife. How can this be done?
  • saryhicker
  • Regular
  • 674 Views
  • 2 replies
  • 1 likes
  • 674 Views
  • 2 replies
  • 1 likes

Ads hidden as songs

Hi, I have Spotify Premium so that I would not get ads. Apparently there are ads pretending to be songs: https://open.spotify.com/track/3jap09vVsSXe9Elvn1nXeK Can these songs be removed?

  • Newbie
  • Hi,   I have Spotify Premium so that I would not get ads. Apparently there are ads pretending to be songs:   https://open.spotify.com/track/3jap09vVsSXe9Elvn1nXeK   Can these son...
  • user-removed
  • Not applicable
  • 416 Views
  • 1 replies
  • 0 likes
  • abuse
    fraud
    Premium
  • 416 Views
  • 1 replies
  • 0 likes

Solved!! Is the Spotify student discount available for school kids?

I’m 16 but I’m unable to apply for the student discount because it only has options for Universities. What about schools?

  • Casual Listener
  • I’m 16 but I’m unable to apply for the student discount because it only has options for Universities. What about schools?
  • shingronghsieh
  • Casual Listener
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Can't update payment info

I used to have the student membership, but am no longer a student so I have the normal spotify premium. I'm trying to update my payment info, but when I enter new cc info I'm automatically prompted to enter student verification and the credit card in...

  • Newbie
  • I used to have the student membership, but am no longer a student so I have the normal spotify premium. I'm trying to update my payment info, but when I enter new cc info I'm automatically prompted t...
  • LordRollin
  • Community Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Yanlış hesaba premium tanımlama

Merhaba telefonumdan arkadaşımın üyeliği açık kalmış premium için kredi kartı bilgilerimi girdim 30 günlük ücretsiz deneme verdi 26 kasım'a kadar ücretsiz daha sonrasında kartımdan otomatik çekim yapılacak ancak ben arkadaşımın üyeliğine kredi kartı ...

  • Visitor
  • Merhaba telefonumdan arkadaşımın üyeliği açık kalmış premium için kredi kartı bilgilerimi girdim 30 günlük ücretsiz deneme verdi 26 kasım'a kadar ücretsiz daha sonrasında kartımdan otomatik çekim yap...
  • 695 Views
  • 0 replies
  • 0 likes
  • 695 Views
  • 0 replies
  • 0 likes

Solved!! Can EU buy giftcard for US

I live in the UK and I have a friend in the US who I would like to get a spotify gift card. Can cards purchased off the UK site be used in the US? If not is there any other way I could get them spotify premium.

  • Casual Listener
  • I live in the UK and I have a friend in the US who I would like to get a spotify gift card. Can cards purchased off the UK site be used in the US? If not is there any other way I could get them spoti...
  • Eamoo
  • Casual Listener
  • 677 Views
  • 2 replies
  • 0 likes
  • 677 Views
  • 2 replies
  • 0 likes

Reseting spotify

Hi!I had to reset spotify on my tablet. When I went back to login, I couldn't remember my password. So I changed it, no problem there. I have spotify premium, but when I login with my new password, it says that I am with spotify free... with pub ever...

  • Newbie
  • Hi! I had to reset spotify on my tablet. When I went back to login, I couldn't remember my password. So I changed it, no problem there. I have spotify premium, but when I login with my new password,...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

different country problem for payment

hi friends,i am student who has a premium account.i am physically in turkey but i am using entropay virtual credit card system, this card is own to malta.i was able to pay my first payment with turkish bank pre paid card, after that i could not pay i...

  • Newbie
  • hi friends, i am student who has a premium account. i am physically in turkey but i am using entropay virtual credit card system, this card is own to malta. i was able to pay my first payment with...
  • 373 Views
  • 0 replies
  • 1 likes
  • 373 Views
  • 0 replies
  • 1 likes

Premium

Hej! Jag köpte en månads premium via min bank och det har dragits två betalningar från mig. Det gör inget men problemet är att jag inte har fått något kod att lösa in. De två som står på mitt kontoutdrag fungerar ej. Hur får jag mina premium koder el...

  • Newbie
  • Hej! Jag köpte en månads premium via min bank och det har dragits två betalningar från mig. Det gör inget men problemet är att jag inte har fått något kod att lösa in. De två som står på mitt kontout...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Account is gone!

Hi, I am using spotify for years now (premium) and I never had any issues. Today on all my devices for instance Laptop and Phone I was asked to sign in again but when I do, the app won't accept my login anymore (Error code 3) even more weird when I s...

  • Newbie
  • Hi,   I am using spotify for years now (premium) and I never had any issues. Today on all my devices for instance Laptop and Phone I was asked to sign in again but when I do, the app won't acc...
  • 3954 Views
  • 0 replies
  • 0 likes
  • 3954 Views
  • 0 replies
  • 0 likes

Superuser Contribution Was charged twice? (Resolved)

I just recently started to use spotify again and I relized that there was an option for it at a discounted price for $4.99 a month for being a student at a college. I tried signing up for that but it said it couldn't verify me so I deiced to just go ...

  • Newbie
  • I just recently started to use spotify again and I relized that there was an option for it at a discounted price for $4.99 a month for being a student at a college. I tried signing up for that but it...
  • Melody
  • Spotify
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes