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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4856 Views
  • 23 replies
  • 2 likes
  • 4856 Views
  • 23 replies
  • 2 likes

Cant play songs after installing spotify premium family

I have recently installed spotify premium family. On my sons device, it is impossible to play songs without using shuffle play-function. When I click a song, the Shuffle Play-icon is blinking - and no song appear. Very annoying. Anyone??

  • Newbie
  • I have recently installed spotify premium family. On my sons device, it is impossible to play songs without using shuffle play-function. When I click a song, the Shuffle Play-icon is blinking - and n...
  • 78 Views
  • 0 replies
  • 0 likes
  • 78 Views
  • 0 replies
  • 0 likes

Solved!! 30 days trial doesn't work

Hi! Despite setting Paypal with the credit card for the payment, i can't activate the 30 days free premium trial. Spotify brings me to the paypal page, I put my credentials and accept the terms, but then I return to the premium free trial page and no...

  • Casual Listener
  • Hi! Despite setting Paypal with the credit card for the payment, i can't activate the 30 days free premium trial. Spotify brings me to the paypal page, I put my credentials and accept the terms, but ...
  • alexfola
  • Casual Listener
  • 561 Views
  • 3 replies
  • 0 likes
  • 561 Views
  • 3 replies
  • 0 likes

My payments are being declined

Hi All my credit cards are being declined, I get an error that theres a problem with the bank, but they say they're all working. Some times says that my card is from a country where Spotify hasn't been launch yet, but i've been using it for years her...

  • Newbie
  • Hi    All my credit cards are being declined, I get an error that theres a problem with the bank, but they say they're all working. Some times says that my card is from a country where Sp...
  • LordRollin
  • Community Legend
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Abonnement étudiant lycée

Bonjour,Je suis étudiante en Bts dans un lycée, j'ai voulu passer à spotify étudiant mais je n'y arrive pas vu que mon lycée n'est pas dans la liste, avez vous une solution?

  • Newbie
  • Bonjour, Je suis étudiante en Bts dans un lycée, j'ai voulu passer à spotify étudiant mais je n'y arrive pas vu que mon lycée n'est pas dans la liste, avez vous une solution?
  • user-removed
  • Not applicable
  • 3617 Views
  • 2 replies
  • 0 likes
  • 3617 Views
  • 2 replies
  • 0 likes

actualización rápida sobre tu suscripción

me llego un mail diciendo lo siguiente: "No pudimos confirmar que la dirección de George Vilos fuera la misma que la tuya. Por eso, le pedimos que verificara su cuenta.Si no recibimos ninguna respuesta de su parte en 7 días, quitaremos su cuenta de t...

  • Newbie
  • me llego un mail diciendo lo siguiente:   "No pudimos confirmar que la dirección de George Vilos fuera la misma que la tuya. Por eso, le pedimos que verificara su cuenta. ...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Paiement sur facture d’abonnement

J’ai un problème avec le paiement par facture d’abonnement téléphonique, il y a un message qui dis que mon numéro est déjà utilisé sur trop de compte, comment les retirer des autres comptes si c’est le cas ?

  • Newbie
  • J’ai un problème avec le paiement par facture d’abonnement téléphonique, il y a un message qui dis que mon numéro est déjà utilisé sur trop de compte, comment les retirer des autres comptes si c’est ...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Problème spotify Famille

Bonjour, j'ai souscrit à spotify Famille et envoyé des invitations à ma compagne et moi même. Cependant lorsque nous cliquons sur "Accepter l'invitation" cela nous redirige sur :- soit ce connecter : succès - soit nous renvois vers subscription Merci

  • Newbie
  • Bonjour,   j'ai souscrit à spotify Famille et envoyé des invitations à ma compagne et moi même. Cependant lorsque nous cliquons sur "Accepter l'invitation" cela nous redirige sur : - soit ce ...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

subscription problem

I have Premium and it is on my desktop and phone. I want to add my husband's phone and now it says my monthly bill has increased to 14.99. ANd he is not able to get it on his phone not to mention I find no customer service

  • Newbie
  • I have Premium and it is on my desktop and phone. I want to add my husband's phone and now it says my monthly bill has increased to 14.99.  ANd he is not able to get it on his phone not to menti...
  • 68 Views
  • 0 replies
  • 0 likes
  • 68 Views
  • 0 replies
  • 0 likes

Premium statt Premium Family

Wieso kann ich nurnoch Premium Family kaufen und nicht das normale?? hilfe!!

  • Newbie
  • Wieso kann ich nurnoch Premium Family kaufen und nicht das normale?? hilfe!!
  • Maxim
  • Spotify Star
  • 198 Views
  • 3 replies
  • 0 likes
  • 198 Views
  • 3 replies
  • 0 likes

Mudar forma de pagamento

Meu cartão de crédito expirou e até eu resolver essa situação gostaria de manter a conta premium do Spotify através de boleto. Como procedo para receber boleto no meu e-mail?

  • Newbie
  • Meu cartão de crédito expirou e até eu resolver essa situação gostaria de manter a conta premium do Spotify através de boleto. Como procedo para receber boleto no meu e-mail?
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Solved!! Charged for student and normal premium

Hi. I am school student so I wanted to change my subscription from regular premium to student. When I started looking for my school in list I didn’t find it (why? Schools are not included?). So I decided continue with normal subscription. But when I ...

  • Casual Listener
  • Hi.  I am school student so I wanted to change my subscription from regular premium to student. When I started looking for my school in list I didn’t find it (why? Schools are not included?). S...
  • MarijaJeremuta
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Over charged.

I usually pay £6.99 monthly but was charged £9.99 this month. I use student discount. So I will like to know why I was overcharged and if I can get my money back.

  • Casual Listener
  • I usually pay £6.99 monthly but was charged £9.99 this month. I use student discount. So I will like to know why I was overcharged and if I can get my money back.
  • Dotun
  • Casual Listener
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Solved!! Can't charge gift card

My Spotify account registered country is Hong Kong,my Spotify premium account expired two days ago,I bought the gift card in Hong Kong,but now I am in Malaysia and I can't charge my gift card with those series number,what can I do

  • Casual Listener
  • My Spotify account registered country is Hong Kong,my Spotify premium account expired two days ago,I bought the gift card in Hong Kong,but now I am in Malaysia and I can't charge my gift card with th...
  • 路丹妮
  • Casual Listener
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

plan familiar premiun

Tu cuenta forma parte de un plan familiar. Ponte en contacto con el titular del Plan Familiar Premium para administrar tu suscripción esto aparece en mi cuenta y no puedo tener premium! y a mi mama que es la titular de la cuenta familiar no le ha lle...

  • Newbie
  • Tu cuenta forma parte de un plan familiar. Ponte en contacto con el titular del Plan Familiar Premium para administrar tu suscripción esto aparece en mi cuenta y no puedo tener premium! y a mi mama q...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Trying to pay for premium but it keeps trying to put me as a student discount..

I originally had spotify for students when I was in college and that went away after a few years and I have been paying the 9.99.... I have a new credit card and I needed to update the card on file but it keeps asking me for my school. How can I get ...

  • Newbie
  • I originally had spotify for students when I was in college and that went away after a few years and I have been paying the 9.99.... I have a new credit card and I needed to update the card on file b...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Can't cancel gift subscription

I got my friend's daughter a subscription to Spotify Premium last Christmas. Now I want to end that subscription, or at least stop paying for it. But I can't log into her account since I am no longer in touch with her. But I am still being charged fo...

  • Newbie
  • I got my friend's daughter a subscription to Spotify Premium last Christmas.  Now I want to end that subscription, or at least stop paying for it.  But I can't log into her account since I ...
  • itu_
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Premium suspended but unable to update payment info

I’ve been trying to update my payment info for the last three days without success, even though I followed all of the relevant tips on the subject. None of my cards worked (so it definitely isn’t a problem on that end) and I get the error message “Mi...

  • Newbie
  • I’ve been trying to update my payment info for the last three days without success, even though I followed all of the relevant tips on the subject. None of my cards worked (so it definitely isn’t a p...
  • InfusionGB
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! Problema Spotify Estudante

Bom dia. Ao solicitar o Spotify para estudante eu inseri os do meu cartão de crédito e o valor de 8,50 foi cobrado automaticamente. Após isso cheguei à etapa de envio de documento para comprovar meu vínculo com a faculdade. No momento eu nao tinha o ...

  • Casual Listener
  • Bom dia. Ao solicitar o Spotify para estudante eu inseri os do meu cartão de crédito e o valor de 8,50 foi cobrado automaticamente. Após isso cheguei à etapa de envio de documento para comprovar meu ...
  • Bittencourt
  • Spotify Star
  • 473 Views
  • 5 replies
  • 0 likes
  • 473 Views
  • 5 replies
  • 0 likes

Solved!! Hulu stopped Working

So I have the Student discount, which comes with Hulu, however recently i was required to "reconfirm" that i am still a student. I didn't do that ,on time, so my Spotify subscription was reverted back to a normal $9.99, and obviously my Hulu subscrip...

  • Casual Listener
  • So I have the Student discount, which comes with Hulu, however recently i was required to "reconfirm" that i am still a student. I didn't do that ,on time, so my Spotify subscription was reverted bac...
  • alisoneredman
  • Casual Listener
  • 14917 Views
  • 3 replies
  • 0 likes
  • 14917 Views
  • 3 replies
  • 0 likes