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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55026 Views
  • 23 replies
  • 4 likes
  • 55026 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33637 Views
  • 19 replies
  • 2 likes
  • 33637 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22985 Views
  • 9 replies
  • 1 likes
  • 22985 Views
  • 9 replies
  • 1 likes

Pay spotify for one year and I have two months without subscriptions

Hello my name is Ricardo from Bogota Colombia Pay spotify for a one-year plan date(October 18, 2016 )and two months without subcription. I have tried to communicate with spotify there is some line or service for contact I need to solve this problem a...

  • Newbie
  • Hello my name is Ricardo from Bogota Colombia Pay spotify for a one-year plan date(October 18, 2016 )and two months without subcription. I have tried to communicate with spotify there is some li...
  • 64 Views
  • 0 replies
  • 0 likes
  • 64 Views
  • 0 replies
  • 0 likes

Canceling a credit card for someone else's account

I let someone else use my credit card on a monthly subscription. He's no longer talking to me and won't delete my card from his account. He logs in with his Facebook account so I can't get in there to delete it. Is there a way to get Spotify to stop ...

  • Casual Listener
  • I let someone else use my credit card on a monthly subscription. He's no longer talking to me and won't delete my card from his account. He logs in with his Facebook account so I can't get in there t...
  • Asclepius
  • Casual Listener
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Premium para namorado

Gostaria de comprar a versão premium para meu namorado que acabou de cancelar a dele, como faço isso? Ele adora o Spotify e não quer fixar sem.

  • Casual Listener
  • Gostaria de comprar a versão premium para meu namorado que acabou de cancelar a dele, como faço isso? Ele adora o Spotify e não quer fixar sem.
  • 78 Views
  • 0 replies
  • 0 likes
  • 78 Views
  • 0 replies
  • 0 likes

Student discount

I was charged the full price for Spotify premium but i signed up for the student discount and have been previously billed as such

  • Newbie
  • I was charged the full price for Spotify premium but i signed up for the student discount and have been previously billed as such
  • 47 Views
  • 0 replies
  • 0 likes
  • 47 Views
  • 0 replies
  • 0 likes

Over charging

So I've been using spotify for almost a year now with the student discount. I've recently looked at my bank statements and noticed in June & July I got charged 10.96 then two days later another 5.48. Why didn't spotify email me about this change and ...

  • Visitor
  • So I've been using spotify for almost a year now with the student discount. I've recently looked at my bank statements and noticed in June & July I got charged 10.96 then two days later another 5...
  • 68 Views
  • 0 replies
  • 0 likes
  • 68 Views
  • 0 replies
  • 0 likes

Unbubscribing

I can't remember my password or the email I used. I can't log in. It still taking the 9.99 monthly subscription. How can I unsubscribe so they would stop charging me?

  • Newbie
  • I can't remember my password or the email I used. I can't log in. It still taking the 9.99 monthly subscription. How can I unsubscribe so they would stop charging me?
  • 42 Views
  • 0 replies
  • 0 likes
  • 42 Views
  • 0 replies
  • 0 likes

Acepté invitación Premium y mi cuenta sigue como free

Buenos días!! El día de ayer me enviaron la invitación para agregarme al plan familiar premium, sin embargo, al iniciar mi sesión mi cuenta sigue apareciencia como Free, ya he desinstalado y reinstalado la aplicación en mi iphone asi como en la aplic...

  • Newbie
  • Buenos días!!   El día de ayer me enviaron la invitación para agregarme al plan familiar premium, sin embargo, al iniciar mi sesión mi cuenta sigue apareciencia como Free, ya he desinstalado y...
  • 70 Views
  • 0 replies
  • 0 likes
  • 70 Views
  • 0 replies
  • 0 likes

Payment went through but subscription has not worked in 2 days

My payment was taken out of my bank two or three days ago now. I have already tried logging out of spotify and logging back in. And still it says that I'm not signed up for premium. I double-checked that the payment went through and sure enough it ha...

  • Newbie
  • My payment was taken out of my bank two or three days ago now. I have already tried logging out of spotify and logging back in. And still it says that I'm not signed up for premium. I double-checked ...
  • 46 Views
  • 0 replies
  • 0 likes
  • 46 Views
  • 0 replies
  • 0 likes

Solved!! Premium Problems

Need help.. I'm currently on Individual Spotify Premium, (expires on 09-02-2017). How come the back button is grayed out in the app, and when I press shuffle, it asks me to go on Premium, then it prompts me to subscribe to Spotify Family. please help...

  • Visitor
  • Need help.. 😞 I'm currently on Individual Spotify Premium, (expires on 09-02-2017). How come the back button is grayed out in the app, and when I press shuffle, it asks me to go on Premium, then i...
  • user-removed
  • Not applicable
  • 140 Views
  • 2 replies
  • 0 likes
  • 140 Views
  • 2 replies
  • 0 likes

Solved!! Cancelling subscription with a month left.

I have paid for 3 months and don't want to auto renew my account. If I cancel with a month left do I still get the paid features for the last remaining month?

  • Newbie
  • I have paid for 3 months and don't want to auto renew my account. If I cancel with a month left do I still get the paid features for the last remaining month?
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Switching to vodaphone

If I switch my premium account to the one offered by vodaphone, which requires cancelling my subscription, will I loose my playlists? The same when the 2 years run out? Even if there is a lag between payments for any reason?

  • Casual Listener
  • If I switch my premium account to the one offered by vodaphone, which requires cancelling my subscription, will I loose my playlists? The same when the 2 years run out? Even if there is a lag between...
  • Maxim
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Premium

Hi guys o i have a problema. O buy the Premium and i still have the restricions of 6 musics and i cant put the music previous without open the App.Someone can help me o restart my account. Thanks.

  • Newbie
  • Hi guys o i have a problema. O buy the Premium and i still have the restricions of 6 musics and i cant put the music previous without open the App. Someone can help me o restart my account. Thanks.
  • 35 Views
  • 0 replies
  • 0 likes
  • 35 Views
  • 0 replies
  • 0 likes

It won't allow me to get on the family plan.

Ok, so i just got a new account (Didn't like my Facebook account) and i can't connect to the family plan. I'm in Iceland, and have never been to the US, yet it says i am in the USA. I am terribly confused and don't know what to do. If i go onto whati...

  • Newbie
  • Ok, so i just got a new account (Didn't like my Facebook account) and i can't connect to the family plan. I'm in Iceland, and have never been to the US, yet it says i am in the USA. I am terribly con...
  • 48 Views
  • 0 replies
  • 0 likes
  • 48 Views
  • 0 replies
  • 0 likes

Help!

My status says I'm signed up for Spotify free but I'm still being charged. Any solutions? Thank you!!

  • Newbie
  • My status says I'm signed up for Spotify free but I'm still being charged. Any solutions? Thank you!!
  • kejt_
  • Community Legend
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Can´t use my Premium Account

Hello everyone! I was using Sptify Premium under the Family plan, until I was kicked out of it. I don´t know why. I try to get it again by accepting my mom's invite but it says we don´t have the same adress (which we do). I have tried many things but...

  • Newbie
  • Hello everyone!  I was using Sptify Premium under the Family plan, until I was kicked out of it. I don´t know why. I try to get it again by accepting my mom's invite but it says we don´t have t...
  • 54 Views
  • 0 replies
  • 0 likes
  • 54 Views
  • 0 replies
  • 0 likes

Combrança no valor de R$10,00 reais

Olá! Hoje assinei a Premium universitário, porém antes de enviar os documentos para comprovar que sou universitário, tinha uma parte que dizia que ainda NADA tinha sido cobrado no meu cartão de crédito, antes que eu confirmasse algumas informações.Po...

  • Newbie
  • Olá! Hoje assinei a Premium universitário, porém antes de enviar os documentos para comprovar que sou universitário, tinha uma parte que dizia que ainda NADA tinha sido cobrado no meu cartão de crédi...
  • Bittencourt
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Issues with Premium on mobile device

I just got Premium and it works perfectly fine on my computer but has issues on my phone. I've tried signing in and out several times, but that hasn't helped. On my phone, I can choose a song I want to listen to, download music for offline listening,...

  • Casual Listener
  • I just got Premium and it works perfectly fine on my computer but has issues on my phone. I've tried signing in and out several times, but that hasn't helped. On my phone, I can choose a song I want ...
  • Tristan2219
  • Newbie
  • 152 Views
  • 4 replies
  • 0 likes
  • 152 Views
  • 4 replies
  • 0 likes

We forgot our principal account of our family subscription

Hi, My mom, my brother and I have a familiy subscription. But, my mon who has the principal account (she pay for us) can not remember her account. Also, she can't remember her user and password. We want to cancel our suscription to renew it with a ne...

  • Newbie
  • Hi,   My mom, my brother and I have a familiy subscription. But, my mon who has the principal account (she pay for us) can not remember her account. Also, she can't remember her user and passw...
  • 41 Views
  • 0 replies
  • 0 likes
  • 41 Views
  • 0 replies
  • 0 likes

issues with premium and starbucks partnership

I just recently got hired at starbucks and tried to sign up for my spotify premium subscription, since starbucks is partnered with spotify. I used this link: spotify.com/starbuckspartners and it does not seem to be working. Can anyone help me out?

  • Newbie
  • I just recently got hired at starbucks and tried to sign up for my spotify premium subscription, since starbucks is partnered with spotify. I used this link: spotify.com/starbuckspartners and it...
  • 59 Views
  • 0 replies
  • 0 likes
  • 59 Views
  • 0 replies
  • 0 likes

Charging two cards when one card has been deleted

I took my debit card out of being charge for the family premium and put my moms card in it and she is getting charged 15$ a month. The problem is, is that I am still being charged on my debit card 10$ like I have a separate account. I don't think I h...

  • Newbie
  • I took my debit card out of being charge for the family premium and put my moms card in it and she is getting charged 15$ a month. The problem is, is that I am still being charged on my debit card 10...
  • 39 Views
  • 0 replies
  • 0 likes
  • 39 Views
  • 0 replies
  • 0 likes