Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for students option anymore, showing the help about student pr...
Why is this so?My plan is 9.99€ but they are charging me 12.99 PlanPremiumCountrySpain
Plan - PremiumCountry - Australia Device(macbook, PC)Operating System(macOS Monterey , Windows 10) My Question or IssueI made a new account using an alt gmail since i couldnt get into my old acc using my personal gmail and i purchased the free 3 mont...
Quero cancelar a assinatura
My payment due was on the 12th and it was charged yesterday but since the 12 i went down to the free account and the charge at my CC still there and i enter to spotify and still telling me that i'm free how can I fix that without paying again.
PlanPremiumCountry Canada DeviceSamsung A52Operating SystemWindow 10 My Question or Issuethe 3-month Premium, will it always bill every 3 months, or after 3 months, bill every month AND, i thought first 3 month is free? but got charge for about 12 CA...
Sweden mac, android Hi, I have been paying for both premium family and premium duo for about 6 months with my wife, I don't know how it got changed to duo but I've been paying double. any chance to get my money back?We have not increased the members ...
I'm trying to get premium but when I click resume premium it takes me to the bottom options like company, communities, and useful links. It does nothing it just takes me there and I been searching for a way to get premium but every time I click get p...
PlanPremiumCountryChile My Question or IssueHi! I just signed up to a Premium Family account and I realized Duo is a better option for me and my partner. How do I switch? Should I wait until next month or I can do it right away? Will I be charged twi...
PlanFamilyCountryFranceDeviceDesktop+Tablet+smartphoneOperating System- My Question or IssueSince I changed my credit card in late 2021, every month I receive a mail telling me I have to update my payment informations, even if I have enough money on ...
PlanFreeCountry USADeviceIPhone 7 & ChromebookMy Question or Issue I am being charged still $9.99 per month, but on my account it says free. I have only had one account and one email used to register.
I need help to finish trying to go premium it keeps saying something went wrong
se me notifico que el pago de la cuenta no habia sido aceptado, me piden que actualize la forma de pago , ingreso los datos de la tajeta de debito y me aparece que algo no salió bien y que intente más tarde, ya van tres días y no acepta los datos de ...
PlanStudent PremiumCountryUSA My Question or IssueI've been subscribed to Spotify using the student premium for a while and have had no problems with accessing Hulu until today. Right now Hulu is only showing the "Start Watching" page and when if I c...
Plan premiumFree/Premium CountryIndiaDeviceiPhone 11 proOperating SystemIos15.4.1 My Question or Issue I bought a premium subscription but it didn’t reflected to my account I have logged in via my phone number
PlanPremiumCountryUSADeviceSamsung Galaxy 8, PCOperating SystemWindows 10My Question or IssueThe real problem is I signed on to discover I'd been paying for a family plan that I definitely never upgraded to, and there was some random person on my pla...
Was trying to go premium again so logged into my account through the web page and clicked go premium. I put all my info in there (adress, credit card etc) and it keeps giving me this red message saying “something went wrong. Try again” PlanPremiumCou...
I want to know about the offer and Primum service of spotify
PlanPremium CountryUSA/Russia My Question or Issue There are many organizations helping the Ukaranian people. The support of Ukraine has been awesome and awesome to see. There are good people in Russia. I am lucky enough to be friends with one of the...
Ive been getting charged for three months and my account says that I’m using Spotify free. How can I cancel it. It’s I don’t know which account it is just that it takes 10$ every month.