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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 184870 Views
  • 116 replies
  • 12 likes
  • 184870 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20989 Views
  • 28 replies
  • 4 likes
  • 20989 Views
  • 28 replies
  • 4 likes

How to get Basic family premium

Planpremium family My Question or IssueI previously had basic duo premium with now switching over to family premium but not being able to switch to basic family premium. Any help on how to get basic family premium- thank you.

  • Visitor
  •   Plan premium family   My Question or Issue I previously had basic duo premium with now switching over to family premium but not being able to switch to basic family premium. Any help...
  • Maxim
  • Spotify Star
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Premium Duo subscription

Hey guys! I'm from Australia and I'm on a Premium Duo subscription with my brother. I'm heading to the UK for a few months to travel so I'm wondering if I can still access the Duo subscription whilst I'm overseas? Please help! Thanks!

  • Newbie
  • Hey guys!   I'm from Australia and I'm on a Premium Duo subscription with my brother. I'm heading to the UK for a few months to travel so I'm wondering if I can still access the Duo subscripti...
  • Knadziej
  • Casual Listener
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Subscription Issues when moving country

PlanPremium Family CountryIreland My Question or IssueI have moved from the UAE to Ireland and trying to update my address and payment details. I moved the plan country in February 2023 to the UAE. It will not let me select a family plan once I chang...

  • Casual Listener
  • Plan Premium Family   Country Ireland   My Question or Issue I have moved from the UAE to Ireland and trying to update my address and payment details. I moved the plan country in Feb...
  • Joan
  • Moderator
  • 963 Views
  • 3 replies
  • 0 likes
  • 963 Views
  • 3 replies
  • 0 likes

Solved!! Change of plans Residual days

PlanCHANGED FROM PREMIUM INDIVISUAL TO DUOCountryINDIADevice(iPhone 13 pro max)Operating System(iOS ) My Question or IssueRecently changed from indivisual to duo Spotify premium and when I changed I had 156 days left now on duo it shows my next billi...

  • Newbie
  •   Plan CHANGED FROM PREMIUM INDIVISUAL TO DUO Country INDIA Device (iPhone 13 pro max) Operating System (iOS )   My Question or Issue Recently changed from indivisual to duo Spot...
  • osornios
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution overcharged as a student!!!

I am aware of the below information however I think it is absolutely ridiculous that it was not made clear! I did not know this information until I found out I was being overcharged! I am absolutely fuming and I cant even speak to someone directly ab...

  • Visitor
  • I am aware of the below information however I think it is absolutely ridiculous that it was not made clear! I did not know this information until I found out I was being overcharged! I am absolutely ...
  • senal1025
  • Newbie
  • 2205 Views
  • 4 replies
  • 1 likes
  • 2205 Views
  • 4 replies
  • 1 likes

Pay by Mobile (Smart) not working - Philippines

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy S22+Operating SystemAndroid 13 My Question or IssueHi there! I tried changing the network for my payment method because Globe isn't accepting Spotify plans anymore. I want to use Smart instead but I k...

  • Visitor
  • Plan Premium Country Philippines Device Samsung Galaxy S22+ Operating System Android 13   My Question or Issue Hi there! I tried changing the network for my payment method because Glob...
  • osornios
  • Spotify Star
  • 1541 Views
  • 1 replies
  • 0 likes
  • 1541 Views
  • 1 replies
  • 0 likes

I'm on a one time payment premium plan but still being charged

My subscription is one time payment and has not expired yet, but spotify charged me again today! I've already removed the payment option in my google account yet it still charged me for premium. Not the first time this happened and now its getting an...

  • Newbie
  • My subscription is one time payment and has not expired yet, but spotify charged me again today! I've already removed the payment option in my google account yet it still charged me for premium. Not ...
  • osornios
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Solved!! Can't find GCash in payment options (Philippines)

I have a subscription to Spotify Family and I can't find GCash as a payment option. It's weird because when I opened the app just now, it prompted a message that those users who uses globe as payment method should switch to GCash, which means this op...

  • Casual Listener
  • I have a subscription to Spotify Family and I can't find GCash as a payment option. It's weird because when I opened the app just now, it prompted a message that those users who uses globe as payment...
  • Luan
  • Spotify Star
  • 8059 Views
  • 4 replies
  • 1 likes
  • 8059 Views
  • 4 replies
  • 1 likes

Superuser Contribution Country change

I have a Premium account issued in Italy. Now I m living in Denmark and my italian card doesn't work anymore. I updated the payment with my new danish card but I get an error message "your payment method and country don't match" What should I do?

  • Newbie
  • I have a Premium account issued in Italy. Now I m living in Denmark and my italian card doesn't work anymore. I updated the payment with my new danish card but I get an error message "your payment me...
  • Joan
  • Moderator
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family location not confirmed

Hello everyoneI got a family plan with my other 5 family members. It was all working until last week. Where i recived a mail that the location of my other members is not confirmed. So now spotify taked them out. And now i cannot add them again. It sa...

  • Newbie
  • Hello everyone I got a family plan with my other 5 family members. It was all working until last week. Where i recived a mail that the location of my other members is not confirmed. So now spotify...
  • Ivelina
  • Moderator
  • 1434 Views
  • 13 replies
  • 4 likes
  • 1434 Views
  • 13 replies
  • 4 likes

Can I pay for the year instead of monthly?

I don't want to pay as a subscription since this is for a business. Can I pay in advance for the year for Premium?

  • Visitor
  • I don't want to pay as a subscription since this is for a business. Can I pay in advance for the year for Premium?
  • Maxim
  • Spotify Star
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Upgrade from premium paid through phone contract

I get my Spotify ‘free’ through my phone contract via Vodaphone. Can I upgrade to family and only pay the extra? PlanPremiumCountryUKDeviceIPhone Operating SystemIOS My Question or Issue

  • Visitor
  • I get my Spotify ‘free’ through my phone contract via Vodaphone. Can I upgrade to family and only pay the extra?  Plan Premium Country UK Device IPhone  Operating System IOS  ...
  • Maxim
  • Spotify Star
  • 694 Views
  • 1 replies
  • 0 likes
  • 694 Views
  • 1 replies
  • 0 likes

can I "transfer" my Deezer playlists to my Spotify account?

Hello,I would like to leave Deezer and join Spotify. In this process, I have two questions:Is there a way to "transfer" my Deezer playlists to my Spotify account?I would like to subscribe to the Duo plan. Are the first two months also free? Or is the...

  • Visitor
  • Hello, I would like to leave Deezer and join Spotify. In this process, I have two questions: Is there a way to "transfer" my Deezer playlists to my Spotify account? I would like to subscribe t...
  • nijomo
  • Visitor
  • 874 Views
  • 3 replies
  • 0 likes
  • 874 Views
  • 3 replies
  • 0 likes

Payment for premium

So I’m in Pakistan right now for vacation and I wanted to buy Spotify premium for family. I don’t have any confusions regarding premium or how family plan works but the thing I’m confused about is how Pakistan works. I live in Oman but I wanna buy pr...

  • Visitor
  • So I’m in Pakistan right now for vacation and I wanted to buy Spotify premium for family. I don’t have any confusions regarding premium or how family plan works but the thing I’m confused about is ho...
  • Maxim
  • Spotify Star
  • 615 Views
  • 1 replies
  • 0 likes
  • 615 Views
  • 1 replies
  • 0 likes

Help! Can't cancel because account is associated with an email I no longer have

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been being charged for a Spotify account I do not use. I don't believe I can cancel it...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Maxim
  • Spotify Star
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching to Duo plan, Will members keep playlists, saved music etc?

I’m on a family plan with my husband. I want to switch to duo. But will his settings, playlists, saved music all that be removed if I switch? He’d have to cancel his plan and rejoin with the invite.

  • Visitor
  • I’m on a family plan with my husband. I want to switch to duo. But will his settings, playlists, saved music all that be removed if I switch? He’d have to cancel his plan and rejoin with the invite.
  • Joan
  • Moderator
  • 780 Views
  • 3 replies
  • 0 likes
  • 780 Views
  • 3 replies
  • 0 likes

I can't change the country in account

I can't change my country in my account, there are error message every time:"Unfortunately, you do not meet the requirements for this plan. Here are other ways to activate Premium" So I can't add new card to my payment methods (card from other countr...

  • Visitor
  • I can't change my country in my account, there are error message every time:"Unfortunately, you do not meet the requirements for this plan. Here are other ways to activate Premium" So I can't add new...
  • Maxim
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Discounts for snap member

are there any discounts for premium for people receiving food benefits or other government help?

  • Newbie
  • are there any discounts for premium for people receiving food benefits or other government help?
  • Maxim
  • Spotify Star
  • 2076 Views
  • 1 replies
  • 0 likes
  • 2076 Views
  • 1 replies
  • 0 likes