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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 71938 Views
  • 25 replies
  • 5 likes
  • 71938 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41833 Views
  • 19 replies
  • 2 likes
  • 41833 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29808 Views
  • 16 replies
  • 3 likes
  • 29808 Views
  • 16 replies
  • 3 likes

Superuser Contribution Spotify premium for students not working

I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for students option anymore, showing the help about student pr...

  • Visitor
  • I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for student...
  • Alex
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you use tthe same card on multiple accounts?

Plan - PremiumCountry - Australia Device(macbook, PC)Operating System(macOS Monterey , Windows 10) My Question or IssueI made a new account using an alt gmail since i couldnt get into my old acc using my personal gmail and i purchased the free 3 mont...

  • Visitor
  • Plan - Premium Country - Australia   Device (macbook, PC) Operating System (macOS Monterey , Windows 10)   My Question or Issue I made a new account using an alt gmail si...
  • AndresM
  • Spotify
  • 1574 Views
  • 1 replies
  • 0 likes
  • 1574 Views
  • 1 replies
  • 0 likes

Superuser Contribution I went back to Free but my credit card was charge!

My payment due was on the 12th and it was charged yesterday but since the 12 i went down to the free account and the charge at my CC still there and i enter to spotify and still telling me that i'm free how can I fix that without paying again.

  • Newbie
  • My payment due was on the 12th and it was charged yesterday but since the 12 i went down to the free account and the charge at my CC still there and i enter to spotify and still telling me that i'm f...
  • Dian
  • Moderator
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution the 3 month Premium, will it always bill every 3 months, or after 3 months, bill every month

PlanPremiumCountry Canada DeviceSamsung A52Operating SystemWindow 10 My Question or Issuethe 3-month Premium, will it always bill every 3 months, or after 3 months, bill every month AND, i thought first 3 month is free? but got charge for about 12 CA...

  • Visitor
  • Plan Premium Country Canada   Device Samsung A52 Operating System Window 10   My Question or Issue the 3-month Premium, will it always bill every 3 months, or after 3 months, bill...
  • Jeremy
  • Spotify
  • 120 Views
  • 2 replies
  • 0 likes
  • 120 Views
  • 2 replies
  • 0 likes

I have been paying for both premium family and premium duo for about 6 months

Sweden mac, android Hi, I have been paying for both premium family and premium duo for about 6 months with my wife, I don't know how it got changed to duo but I've been paying double. any chance to get my money back?We have not increased the members ...

  • Newbie
  • Sweden   mac, android   Hi, I have been paying for both premium family and premium duo for about 6 months with my wife, I don't know how it got changed to duo but I've been paying doubl...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Can’t get premium

I'm trying to get premium but when I click resume premium it takes me to the bottom options like company, communities, and useful links. It does nothing it just takes me there and I been searching for a way to get premium but every time I click get p...

  • Newbie
  • I'm trying to get premium but when I click resume premium it takes me to the bottom options like company, communities, and useful links. It does nothing it just takes me there and I been searching fo...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to switch from Premium Family to Duo

PlanPremiumCountryChile My Question or IssueHi! I just signed up to a Premium Family account and I realized Duo is a better option for me and my partner. How do I switch? Should I wait until next month or I can do it right away? Will I be charged twi...

  • Casual Listener
  • Plan Premium Country Chile   My Question or Issue Hi! I just signed up to a Premium Family account and I realized Duo is a better option for me and my partner. How do I switch? Should I wa...
  • Jeremy
  • Spotify
  • 14249 Views
  • 6 replies
  • 0 likes
  • 14249 Views
  • 6 replies
  • 0 likes

Superuser Contribution [BANKING INFOS] I have to reenter my credit card infos * every month *

PlanFamilyCountryFranceDeviceDesktop+Tablet+smartphoneOperating System- My Question or IssueSince I changed my credit card in late 2021, every month I receive a mail telling me I have to update my payment informations, even if I have enough money on ...

  • Casual Listener
  • Plan Family Country France Device Desktop+Tablet+smartphone Operating System -   My Question or Issue Since I changed my credit card in late 2021, every month I receive a mail telling ...
  • Jeremy
  • Spotify
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes

Superuser Contribution Being Charged Sitll

PlanFreeCountry USADeviceIPhone 7 & ChromebookMy Question or Issue I am being charged still $9.99 per month, but on my account it says free. I have only had one account and one email used to register.

  • Visitor
  • Plan Free Country  USA Device IPhone 7 & Chromebook My Question or Issue  I am being charged still $9.99 per month, but on my account it says free. I have only had one accou...
  • 225pywzyhxxfunudantj
  • Visitor
  • 269 Views
  • 4 replies
  • 1 likes
  • 269 Views
  • 4 replies
  • 1 likes

Hi

I need help to finish trying to go premium it keeps saying something went wrong

  • Visitor
  • I need help to finish trying to go premium it keeps saying something went wrong   
  • Billy-J
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution No acepta pago con tarjeta

se me notifico que el pago de la cuenta no habia sido aceptado, me piden que actualize la forma de pago , ingreso los datos de la tajeta de debito y me aparece que algo no salió bien y que intente más tarde, ya van tres días y no acepta los datos de ...

  • Newbie
  • se me notifico que el pago de la cuenta no habia sido aceptado, me piden que actualize la forma de pago , ingreso los datos de la tajeta de debito y me aparece que algo no salió bien y que intente má...
  • Orianna23
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Hulu not working for Student Premium subscription

PlanStudent PremiumCountryUSA My Question or IssueI've been subscribed to Spotify using the student premium for a while and have had no problems with accessing Hulu until today. Right now Hulu is only showing the "Start Watching" page and when if I c...

  • Visitor
  • Plan Student Premium Country USA   My Question or Issue I've been subscribed to Spotify using the student premium for a while and have had no problems with accessing Hulu until today. Righ...
  • CarlosE
  • Moderator
  • 13285 Views
  • 3 replies
  • 1 likes
  • Hulu
    student premium
  • 13285 Views
  • 3 replies
  • 1 likes

Premium plan not reflected to my accout

Plan premiumFree/Premium CountryIndiaDeviceiPhone 11 proOperating SystemIos15.4.1 My Question or Issue I bought a premium subscription but it didn’t reflected to my account I have logged in via my phone number

  • Visitor
  • Plan premium Free/Premium  Country India Device iPhone 11 pro Operating System Ios15.4.1   My Question or Issue  I bought a premium subscription but it didn’t reflected to my...
  • Luan
  • Spotify Star
  • 1331 Views
  • 1 replies
  • 0 likes
  • 1331 Views
  • 1 replies
  • 0 likes

Hacker changed my plan?

PlanPremiumCountryUSADeviceSamsung Galaxy 8, PCOperating SystemWindows 10My Question or IssueThe real problem is I signed on to discover I'd been paying for a family plan that I definitely never upgraded to, and there was some random person on my pla...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 8, PC Operating System Windows 10 My Question or Issue The real problem is I signed on to discover I'd been paying for a family plan that I def...
  • Luan
  • Spotify Star
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment isssues

Was trying to go premium again so logged into my account through the web page and clicked go premium. I put all my info in there (adress, credit card etc) and it keeps giving me this red message saying “something went wrong. Try again” PlanPremiumCou...

  • Visitor
  • Was trying to go premium again so logged into my account through the web page and clicked go premium. I put all my info in there (adress, credit card etc) and it keeps giving me this red message sayi...
  • Jeremy
  • Spotify
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

I love your service

PlanPremium CountryUSA/Russia My Question or Issue There are many organizations helping the Ukaranian people. The support of Ukraine has been awesome and awesome to see. There are good people in Russia. I am lucky enough to be friends with one of the...

  • Regular
  •   Plan Premium   Country USA/Russia   My Question or Issue   There are many organizations helping the Ukaranian people. The support of Ukraine has been awesome and awesom...
  • 81 Views
  • 0 replies
  • 1 likes
  • 81 Views
  • 0 replies
  • 1 likes

Superuser Contribution Payment issue

Ive been getting charged for three months and my account says that I’m using Spotify free. How can I cancel it. It’s I don’t know which account it is just that it takes 10$ every month.

  • Visitor
  • Ive been getting charged for three months and my account says that I’m using Spotify free. How can I cancel it. It’s I don’t know which account it is just that it takes 10$ every month. 
  • Jeremy
  • Spotify
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes