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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55878 Views
  • 23 replies
  • 5 likes
  • 55878 Views
  • 23 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33956 Views
  • 19 replies
  • 2 likes
  • 33956 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23527 Views
  • 12 replies
  • 1 likes
  • 23527 Views
  • 12 replies
  • 1 likes

Solved!!Superuser Contribution Samsung 6 month free premium not available

Hi, I recently purchased a new Samsung Galaxy S20 FE with a free 6 month trial of Spotify Premium. The trial was supposed to show up under the "Premium" tab of the app on the device, but it has not shown up. Any suggestions? The Youtube free premium ...

  • Casual Listener
  • Hi, I recently purchased a new Samsung Galaxy S20 FE with a free 6 month trial of Spotify Premium.  The trial was supposed to show up under the "Premium" tab of the app on the device, but it has...
  • Novy
  • Moderator
  • 14671 Views
  • 15 replies
  • 1 likes
  • 14671 Views
  • 15 replies
  • 1 likes

Solved!!Superuser Contribution Annual Subscription

Hi all, I was looking at Deezer and Spotify. I noticed that Deezer offer a yearly plan, which seems like a very attractive offer. Unfortunately Spotify does not offer a yearly plan, or I cannot find the yearly plan on Spotify. Does Spotify have a yea...

  • Regular
  • Hi all, I was looking at Deezer and Spotify. I noticed that Deezer offer a yearly plan, which seems like a very attractive offer. Unfortunately Spotify does not offer a yearly plan, or I cannot find ...
  • Novy
  • Moderator
  • 182364 Views
  • 3 replies
  • 4 likes
  • annual
    Deezer
    Subscription
  • 182364 Views
  • 3 replies
  • 4 likes

I have a question about the subscription

Hello, i decided to change my individiual premium trial to a premium duo subscription.what i was wondering is if i had to pay a second time for the duo or no?

  • Visitor
  • Hello, i decided to change my individiual premium trial to a premium duo subscription. what i was wondering is if i had to pay a second time for the duo or no?
  • Billy-J
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! How would a VPN affect a Spotify Premium and a Duo account?

Plan: PremiumCountry: United StatesDevices & OS: [iPhone 12 pro Max - iOS 14.4.2], [MacBook Pro - macOS 11.2.3] My Question or IssueI have been a Spotify Premium cust. for years. My girlfriend whom I've lived with for 2 years, recently moved abroad f...

  • Casual Listener
  • Plan: Premium Country: United States Devices & OS: [iPhone 12 pro Max - iOS 14.4.2], [MacBook Pro - macOS 11.2.3]   My Question or Issue I have been a Spotify Premium cust. fo...
  • OneByBoo
  • Community Legend
  • 3479 Views
  • 1 replies
  • 0 likes
  • Account subscription
    VPN
  • 3479 Views
  • 1 replies
  • 0 likes

Solved!! Free 6 months Premium Subscription with Samsung phone, upgrade to Duo?

HiI have 5 months remaining of my free 6 month trial, If I upgrade to Duo to add my wife to the account will I get charged £12.99 straight away, or will I get charged £2.99 until the trial ends and then £12.99.Thanks

  • Casual Listener
  • Hi I have 5 months remaining of my free 6 month trial, If I upgrade to Duo to add my wife to the account will I get charged £12.99 straight away, or will I get charged £2.99 until the trial ends and...
  • Billy-J
  • Spotify Star
  • 383 Views
  • 3 replies
  • 0 likes
  • 383 Views
  • 3 replies
  • 0 likes

Premium Subscription if Account is moved to Family

Hi there,my daughter already had a paid Premium Account.Today I've changed my Free to a Family Account and added my daughter there. What happens with her existing Premium Subscription? Is it cancelled automatically now she is in my Family Subscriptio...

  • Casual Listener
  • Hi there, my daughter already had a paid Premium Account. Today I've changed my Free to a Family Account and added my daughter there. What happens with her existing Premium Subscription? Is it ca...
  • toknor
  • Casual Listener
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Solved!! Duo To Family plan, how does it work?

PlanDuo My Question or IssueI'm in the process of upgrading to Family plan from Duo, but i had a few questions of how it worked. I have a plan going for Duo already but don't know what will happen when i sign up for the Family plan. When signing up f...

  • Casual Listener
  •   Plan Duo   My Question or Issue I'm in the process of upgrading to Family plan from Duo, but i had a few questions of how it worked. I have a plan going for Duo already but don't kno...
  • TreyAnastasio
  • Spotify Star
  • 3481 Views
  • 3 replies
  • 0 likes
  • Duo
    Family Plan
  • 3481 Views
  • 3 replies
  • 0 likes

Redeeming a gift card for Premium and than changing subscription to Premium Duo

Hi, I've a Premium account and I've been gifted a gift card for Premium (country: Italy)I would redeem it but I'm also considering to change my subscription to Premium Duo to share it with my wife.If I reedemed the gift card for Premium and than chan...

  • Newbie
  • Hi, I've a Premium account and I've been gifted a gift card for Premium (country: Italy) I would redeem it but I'm also considering to change my subscription to Premium Duo to share it with my wife....
  • Billy-J
  • Spotify Star
  • 705 Views
  • 2 replies
  • 0 likes
  • 705 Views
  • 2 replies
  • 0 likes

My Spotify premium gift card if not working

I have tried three times now to use my premium gift card but it has not worked. I thought that maybe it was because my premium subscription had not ended yet and still had a few months left so I waited, but that was not the problem I guess. Now I'm o...

  • Visitor
  • I have tried three times now to use my premium gift card but it has not worked. I thought that maybe it was because my premium subscription had not ended yet and still had a few months left so I wait...
  • Brunelicia
  • Spotify Star
  • 216 Views
  • 1 replies
  • 1 likes
  • 216 Views
  • 1 replies
  • 1 likes

Superuser Contribution Gift Card not redeeming

I bought a $30 card THIRTY and it won't redeem. I tried so many different ways two days ago my account get locked I talked to costumer service, and the person I was talking to gave me a code to try after 24 hours and that code also didnt work. I know...

  • Visitor
  • I bought a $30 card THIRTY and it won't redeem. I tried so many different ways two days ago my account get locked I talked to costumer service, and the person I was talking to gave me a code to try a...
  • Jeremy
  • Spotify
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Buying Spotify Premium e-gift cards on a Canadian website with a US credit card

I want to buy Spotify Premium for my friend in Canada, and I plan to buy a Spotify Premium e-gift card off of a Canadian website using a Visa gift card purchased in the US. Would the Premium be applicable for my friend?

  • Newbie
  • I want to buy Spotify Premium for my friend in Canada, and I plan to buy a Spotify Premium e-gift card off of a Canadian website using a Visa gift card purchased in the US. Would the Premium be appli...
  • Maxim
  • Spotify Star
  • 747 Views
  • 1 replies
  • 0 likes
  • 747 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I give Premium as a gift to someone else?

I'm looking to purchase Premium for someone else. How do I do this? Is there a way to pre-purchase it so they can start using it after Christmas? I want to give it as a gift.

  • Casual Listener
  • I'm looking to purchase Premium for someone else. How do I do this? Is there a way to pre-purchase it so they can start using it after Christmas?  I want to give it as a gift.
  • Novy
  • Moderator
  • 102389 Views
  • 9 replies
  • 3 likes
  • 102389 Views
  • 9 replies
  • 3 likes

Solved!!Superuser Contribution [India] Issue paying for monthly Premium for Students

Hey folks, We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error when trying to carry out the payment (see screenshot below). Ch...

Screenshot_20190330-162QQQQ841.jpg
  • Spotify Legend
  • Hey folks,   We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error w...
  • Novy
  • Moderator
  • 19888 Views
  • 45 replies
  • 53 likes
  • india
    Payment
    Student
  • 19888 Views
  • 45 replies
  • 53 likes

My girlfriend is studying abroad - can we have Spotify Duo subscription?

Hello. Me and my girlfriend, we are planning to get Spotify subscription and we were looking at the Duo option. The question is, are we eligible or not? She is currently studying in different country but we were living together (well we are still liv...

  • Visitor
  • Hello. Me and my girlfriend, we are planning to get Spotify subscription and we were looking at the Duo option. The question is, are we eligible or not? She is currently studying in different country...
  • Luke
  • Spotify Star
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Solved!! New card update

PlanFree/PremiumCountry DeviceiPhone XR Operating SystemISO 14.4.2I have updated my card details but it still says update payment

  • Visitor
  • Plan Free/Premium Country   Device iPhone XR  Operating System ISO 14.4.2 I have updated my card details but it still says update payment   
  • Billy-J
  • Spotify Star
  • 804 Views
  • 6 replies
  • 0 likes
  • 804 Views
  • 6 replies
  • 0 likes

Solved!! Will be there any other subscription plans in Armenia?

PlanPremiumCountryArmenia DevicePC, Mi 9TOperating SystemAndroid 11, Windows 10 I noticed there are other subscription plans in other countries. Will there be Spotify Duo and Family plans for my country?

  • Visitor
  • Plan Premium Country Armenia   Device PC, Mi 9T Operating System Android 11, Windows 10   I noticed there are other subscription plans in other countries. Will there be...
  • Billy-J
  • Spotify Star
  • 2056 Views
  • 1 replies
  • 2 likes
  • Duo
    family
    Premium
  • 2056 Views
  • 1 replies
  • 2 likes

Premium family not activated

I have an existing premium account and upgraded to family. Yet premium family is not activated for me. Please look into this issue at the earliest otherwise I require a refund

  • Casual Listener
  • I have an existing premium account and upgraded to family. Yet premium family is not activated for me. Please look into this issue at the earliest otherwise I require a refund 
  • Billy-J
  • Spotify Star
  • 399 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 399 Views
  • 5 replies
  • 1 likes

[Mobile][Other] Grab rewards system

Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me.

  • Visitor
  • Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me. 
  • Luke
  • Spotify Star
  • 609 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 609 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot change to Premium Duo

HI,Am on Premium plan,am getting the following message, "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method." I trid cancelling my plan, entering via incogn...

  • Casual Listener
  • HI, Am on Premium plan, am getting the following message,  " Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a store...
  • Jeremy
  • Spotify
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes