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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5224 Views
  • 23 replies
  • 2 likes
  • 5224 Views
  • 23 replies
  • 2 likes

Superuser Contribution My “duo” can’t join duo plan

Hello! I’ve bought a premium duo account, and my boyfriend can’t join it - every time there is an “error”. We’ve tried to fill in the address (with the right address) several times but it still doesn’t work... what should we do?

  • Visitor
  • Hello!  I’ve bought a premium duo account, and my boyfriend can’t join it - every time there is an “error”.  We’ve tried to fill in the address (with the right address) several times but ...
  • Alex
  • Spotify Legend
  • 1652 Views
  • 3 replies
  • 0 likes
  • 1652 Views
  • 3 replies
  • 0 likes

Superuser Contribution Login

I am trying to login to Hulu since I got the Spotify Student plan with comes with Hulu, but I am not able to log in.

  • Visitor
  • I am trying to login to Hulu since I got the Spotify Student plan with comes with Hulu, but I am not able to log in.  
  • OscarDC
  • Moderator
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Yıllık Premium Üyelik

Aylık Premium üyelikten, yıllık premium paketine geçiş yapıp ödemesini yapmış olmama rağmen hesabıma düşmedi, hala aylık üyelik olarak gözükmektedir. Konu ile ilgili yardımcı olabilir misiniz? Teşekkür ederim Gizem ÖzdirekKullanıcı adı: 21mxheaua72qq...

  • Visitor
  • Aylık Premium üyelikten, yıllık premium paketine geçiş yapıp ödemesini yapmış olmama rağmen hesabıma düşmedi, hala aylık üyelik olarak gözükmektedir. Konu ile ilgili yardımcı olabilir misiniz? Teşekk...
  • Luan
  • Spotify Star
  • 2470 Views
  • 1 replies
  • 0 likes
  • 2470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium with Hulu not working

PlanPremium for StudentsCountryUSADeviceMacBook Air (M2, 2022)Operating SystemmacOS Monterey My Question or IssueMy Premium individual student account shows that I have Spotify with free Hulu. My account page shows both Spotify and Hulu as active. Bu...

  • Visitor
  • Plan Premium for Students Country USA Device MacBook Air (M2, 2022) Operating System macOS Monterey   My Question or Issue My Premium individual student account shows that I have Spoti...
  • Eni
  • Moderator
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to sign in Sonantic app?

I can't sign in on Sonantic register page with my Spotify registered e-mail and pass

  • Newbie
  • I can't sign in on Sonantic register page with my Spotify registered e-mail and pass
  • Alex
  • Spotify Legend
  • 3634 Views
  • 3 replies
  • 3 likes
  • 3634 Views
  • 3 replies
  • 3 likes

I used to have premium membership and I used a gift card to pay for it again &m

I need assistance with premium account- I used to have it and recently I applied a gift card to pay for it again, but it still gives me ads and won’t let me skip songs. Any suggestions would be appreciated! thank you

  • Visitor
  • I need assistance with premium account- I used to have it and recently I applied a gift card to pay for it again, but it still gives me ads and won’t let me skip songs. Any suggestions would be appre...
  • Prague
  • Spotify Star
  • 264 Views
  • 1 replies
  • 1 likes
  • 264 Views
  • 1 replies
  • 1 likes

Premium Duo cannot play on two devices simultaneously

I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a song, my stream gets paused. And vice versa. I use the...

  • Casual Listener
  • I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a son...
  • TomasKarban
  • Casual Listener
  • 698 Views
  • 4 replies
  • 0 likes
  • 698 Views
  • 4 replies
  • 0 likes

Superuser Contribution I bougt premium abonnement but on the wrong account but i dont know account

I bougt premium abonnement but on the wrong account but i dont know wich account it is on so i cannot cancel it

  • Visitor
  • I bougt premium abonnement but on the wrong account but i dont know wich account it is on so i cannot cancel it
  • MihailY
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo with a significant other I don't live with?

I'd like to introduce my partner to spotify but duo is for those who have moved in together only. Is there any reason for this? i.e. Are there any other options for having multiple accounts for a family that aren't under one roof? If not, how do I gi...

  • Casual Listener
  • I'd like to introduce my partner to spotify but duo is for those who have moved in together only. Is there any reason for this? i.e. Are there any other options for having multiple accounts for a fam...
  • Vasil
  • Moderator
  • 2519 Views
  • 3 replies
  • 0 likes
  • 2519 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to purchase the student plan After 1yr verification

I verified My college/Student Account on Spotify but And it was showing You are till 2024 . but when I am going to purchase I was unable to buy a monthly plan

  • Visitor
  • I verified My college/Student Account on Spotify but And it was showing You are till 2024 . but when I am going to purchase I was unable to buy a monthly plan
  • MihailY
  • Moderator
  • 241 Views
  • 4 replies
  • 0 likes
  • 241 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can you have duo from different locations.

Can you have duo from different locations, I move around the country for months at a time and would be problematic with the change of address once a year. Not to mention me and my partner dont always share the same locations

  • Visitor
  • Can you have duo from different locations, I move around the country for months at a time and would be problematic with the change of address once a year. Not to mention me and my partner dont always...
  • silksf
  • Casual Listener
  • 5090 Views
  • 2 replies
  • 0 likes
  • 5090 Views
  • 2 replies
  • 0 likes

Superuser Contribution paying twice in a month because of cancelled subscription

i payed my monthly subscription bill then i cancelled my spotify premium because i was going to change to spotify duo if i didnt cancel my plan i would have pay the next bill on the 22th but after cancelling spotify now wants me to pay an another bil...

  • Casual Listener
  • i payed my monthly subscription bill then i cancelled my spotify premium because i was going to change to spotify duo if i didnt cancel my plan i would have pay the next bill on the 22th but after ca...
  • MihailY
  • Moderator
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mon compte s'affiche comme compte Spotify free alors que je suis abonné

Je suis abonné à Spotify premium je suis prélevé tout les mois et je net accès qu'à mon compte en tant que Spotify free

  • Visitor
  • Je suis abonné à Spotify premium je suis prélevé tout les mois et je net accès qu'à mon compte en tant que Spotify free
  • Vasil
  • Moderator
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes