Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hi, I recently purchased a new Samsung Galaxy S20 FE with a free 6 month trial of Spotify Premium. The trial was supposed to show up under the "Premium" tab of the app on the device, but it has not shown up. Any suggestions? The Youtube free premium ...
Hi all, I was looking at Deezer and Spotify. I noticed that Deezer offer a yearly plan, which seems like a very attractive offer. Unfortunately Spotify does not offer a yearly plan, or I cannot find the yearly plan on Spotify. Does Spotify have a yea...
Hello, i decided to change my individiual premium trial to a premium duo subscription.what i was wondering is if i had to pay a second time for the duo or no?
Plan: PremiumCountry: United StatesDevices & OS: [iPhone 12 pro Max - iOS 14.4.2], [MacBook Pro - macOS 11.2.3] My Question or IssueI have been a Spotify Premium cust. for years. My girlfriend whom I've lived with for 2 years, recently moved abroad f...
HiI have 5 months remaining of my free 6 month trial, If I upgrade to Duo to add my wife to the account will I get charged £12.99 straight away, or will I get charged £2.99 until the trial ends and then £12.99.Thanks
Hi there,my daughter already had a paid Premium Account.Today I've changed my Free to a Family Account and added my daughter there. What happens with her existing Premium Subscription? Is it cancelled automatically now she is in my Family Subscriptio...
PlanDuo My Question or IssueI'm in the process of upgrading to Family plan from Duo, but i had a few questions of how it worked. I have a plan going for Duo already but don't know what will happen when i sign up for the Family plan. When signing up f...
Hi, I've a Premium account and I've been gifted a gift card for Premium (country: Italy)I would redeem it but I'm also considering to change my subscription to Premium Duo to share it with my wife.If I reedemed the gift card for Premium and than chan...
I have tried three times now to use my premium gift card but it has not worked. I thought that maybe it was because my premium subscription had not ended yet and still had a few months left so I waited, but that was not the problem I guess. Now I'm o...
Is payment via mobile (M1, Singapore) available?
I bought a $30 card THIRTY and it won't redeem. I tried so many different ways two days ago my account get locked I talked to costumer service, and the person I was talking to gave me a code to try after 24 hours and that code also didnt work. I know...
I want to buy Spotify Premium for my friend in Canada, and I plan to buy a Spotify Premium e-gift card off of a Canadian website using a Visa gift card purchased in the US. Would the Premium be applicable for my friend?
I'm looking to purchase Premium for someone else. How do I do this? Is there a way to pre-purchase it so they can start using it after Christmas? I want to give it as a gift.
Hey folks, We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error when trying to carry out the payment (see screenshot below). Ch...
Hello. Me and my girlfriend, we are planning to get Spotify subscription and we were looking at the Duo option. The question is, are we eligible or not? She is currently studying in different country but we were living together (well we are still liv...
PlanFree/PremiumCountry DeviceiPhone XR Operating SystemISO 14.4.2I have updated my card details but it still says update payment
PlanPremiumCountryArmenia DevicePC, Mi 9TOperating SystemAndroid 11, Windows 10 I noticed there are other subscription plans in other countries. Will there be Spotify Duo and Family plans for my country?
I have an existing premium account and upgraded to family. Yet premium family is not activated for me. Please look into this issue at the earliest otherwise I require a refund
Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me.
HI,Am on Premium plan,am getting the following message, "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method." I trid cancelling my plan, entering via incogn...