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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55839 Views
  • 23 replies
  • 5 likes
  • 55839 Views
  • 23 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33940 Views
  • 19 replies
  • 2 likes
  • 33940 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23331 Views
  • 12 replies
  • 1 likes
  • 23331 Views
  • 12 replies
  • 1 likes

Superuser Contribution premium account but service not provided

Hi spotify,I am paying spotify through my service provider. But a few months back I was charged into my visa for premium services on top of my service provider charge. Its 1 account by the way. So I am charged 4 times but not given premium services. ...

  • Newbie
  • Hi spotify, I am paying spotify through my service provider. But a few months back I was charged into my visa for premium services on top of my service provider charge. Its 1 account by the way. S...
  • Jack
  • Roadie
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to cancel premium

I cancelled my premium account a couple days ago, and you guys have took $9.99 3 times in the month of July...

  • Visitor
  • I cancelled my premium account a couple days ago, and you guys have took $9.99 3 times in the month of July...
  • Jack
  • Roadie
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution New credit card

I had to cancel my premium and then resubscribe because my debit card expired but now I can't use my new card for some reason. I've tried my credit card as well and neither have worked. I just wanna listen to music

  • Newbie
  • I had to cancel my premium and then resubscribe because my debit card expired but now I can't use my new card for some reason. I've tried my credit card as well and neither have worked. I just wanna ...
  • Jack
  • Roadie
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Solved!! I am premium but can't skip songs? Why?

Hi there,I've been a premium member for about two years, last month I've changed my card details still paid monthly fees and the account shows that I'm a premium account. But strangely I can't skip songs and notifications show up asking me to get a p...

  • Newbie
  • Hi there, I've been a premium member for about two years, last month I've changed my card details still paid monthly fees and the account shows that I'm a premium account. But strangely I can't sk...
  • Maxim
  • Spotify Star
  • 6506 Views
  • 2 replies
  • 0 likes
  • 6506 Views
  • 2 replies
  • 0 likes

Bekomme Geld abgebucht trotz Spotify Free

Hallo!Ich hatte ein paar Monate Spotify premium. Vor ein paar Wochen hab ich dann mal aus platzgründen die Spotify App vom Handy gelöscht. Kurz darauf habe ich sie wieder installiert und es stand da, dass ich Spotify free user wäre (s. Screenshot). D...

  • Newbie
  • Hallo! Ich hatte ein paar Monate Spotify premium. Vor ein paar Wochen hab ich dann mal aus platzgründen die Spotify App vom Handy gelöscht. Kurz darauf habe ich sie wieder installiert und es stand d...
  • Maxim
  • Spotify Star
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

Student subscription

I susbscribed with the student discount, however I am unable to rewind or play the song before, so I have to click on every song i play. Is there a way to fix this or is it just the student discount feature.

  • Newbie
  • I susbscribed with the student discount, however I am unable to rewind or play the song before, so I have to click on every song i play. Is there a way to fix this or is it just the student discount ...
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

On a trial but been charged

Been charged for premium but I'm on a free trial please help

  • Newbie
  • Been charged for premium but I'm on a free trial please help
  • 55 Views
  • 0 replies
  • 0 likes
  • 55 Views
  • 0 replies
  • 0 likes

My account was canceled

I just update ny spotify account to a family plan and suddenly it started working as a regular account. And i recive an e mail that my payment was succesfully done. Whats wrong???

  • Newbie
  • I just update ny spotify account to a family plan and suddenly it started working as a regular account. And i recive an e mail that my payment was succesfully done. Whats wrong???
  • 46 Views
  • 0 replies
  • 0 likes
  • 46 Views
  • 0 replies
  • 0 likes

Student discount

I'm a college student and when I type in my college, Spotify pulls it up but when I click on it, it says they cannot confirm that I'm student. How do I confirm that I'm a student? How can I receive the discount?

  • Newbie
  • I'm a college student and when I type in my college, Spotify pulls it up but when I click on it, it says they cannot confirm that I'm student. How do I confirm that I'm a student? How can I receive t...
  • 51 Views
  • 0 replies
  • 0 likes
  • 51 Views
  • 0 replies
  • 0 likes

Tarjeta de debito

Ingresé los datos de mi tarjeta de crédito para contratar premium y un mensaje me indicó que hubo un problema con mi tarjeta. Ingresé los datos nuevamente en caso de haberlo hecho mal la primera vez y me salió el mismo mensaje. En mi estado de cuenta...

  • Newbie
  • Ingresé los datos de mi tarjeta de crédito para contratar premium y un mensaje me indicó que hubo un problema con mi tarjeta. Ingresé los datos nuevamente en caso de haberlo hecho mal la primera vez ...
  • 78 Views
  • 0 replies
  • 0 likes
  • 78 Views
  • 0 replies
  • 0 likes

Subscription on hold

7/31/17Hi. Why do you say that my subscription has been paused when I have been auto deducted by Apple for my Spotify premium subscription.You paused my subscription July 20 but then Apple sent me this Invoice for the Spotify premium subscription I m...

  • Newbie
  • 7/31/17 Hi. Why do you say that my subscription has been paused when I have been auto deducted by Apple for my Spotify premium subscription. You paused my subscription July 20 but then Apple sent...
  • Bittencourt
  • Spotify Star
  • 705 Views
  • 2 replies
  • 0 likes
  • 705 Views
  • 2 replies
  • 0 likes

Ayuda con el método de pago

Miré que Spotify también aceptaba el método de pago "paysafecard" asi que decidí comprarlo asi ya que era la forma más fácil para mí.Al querer ingresar el PIN de mi tarjeta paysafecard, me decia que el método de pago no funciona.Quisiera saber si est...

  • Newbie
  • Miré que Spotify también aceptaba el método de pago "paysafecard" asi que decidí comprarlo asi ya que era la forma más fácil para mí. Al querer ingresar el PIN  de mi tarjeta paysafecard, me de...
  • 91 Views
  • 0 replies
  • 1 likes
  • 91 Views
  • 0 replies
  • 1 likes

Soy el dueño del Plan Familiar y no recibo Premium

Hola a todos. Hace dos semanas me suscribi a Spotify Premium con el plan familiar. A todos los miembros les anda perfecto pero a mi desde que me suscribi que me dice que tengo el gratis y que me suscriba para disfrutar de los beneficios premium! Pens...

  • Newbie
  • Hola a todos. Hace dos semanas me suscribi a Spotify Premium con el plan familiar. A todos los miembros les anda perfecto pero a mi desde que me suscribi que me dice que tengo el gratis y que me susc...
  • 55 Views
  • 0 replies
  • 0 likes
  • 55 Views
  • 0 replies
  • 0 likes

Family subscription not work anymore

Good evening, I had the Premium family account up before yesterday, but all of a sudden she migrated to free mode. My sister went to see if my email was in the accounts invited and was gone (I have receipts from other months that was using the family...

  • Casual Listener
  • Good evening, I had the Premium family account up before yesterday, but all of a sudden she migrated to free mode. My sister went to see if my email was in the accounts invited and was gone (I have r...
  • 110 Views
  • 0 replies
  • 2 likes
  • 110 Views
  • 0 replies
  • 2 likes

Superuser Contribution Suscripción Premium

Hola! Hice ayer el pago de la suscripción a Premium pero la cuenta sigue funcionando como si no fuera Premium.. No me deja volver atrás en las canciones, ni elegir libremente que reproducir.. Que puedo hacer?

  • Newbie
  • Hola! Hice ayer el pago de la suscripción a Premium pero la cuenta sigue funcionando como si no fuera Premium.. No me deja volver atrás en las canciones, ni elegir libremente que reproducir.. Que pue...
  • MonicaM_Bogota
  • Roadie
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Solved!! Family premium not working, says I'm on free

Hello, myself and someone else joined the family premium account and says online that I have to "switch the account" but when I click the button it won't let me switch. Also on the Spotify app it says I am connected to the free account but we are pay...

  • Casual Listener
  • Hello, myself and someone else joined the family premium account and says online that I have to "switch the account" but when I click the button it won't let me switch. Also on the Spotify app it say...
  • Bittencourt
  • Spotify Star
  • 2000 Views
  • 6 replies
  • 0 likes
  • 2000 Views
  • 6 replies
  • 0 likes

Superuser Contribution Problema con pago con tarjeta

Hola a todos espero y me puedan responder pronto. Quiero contratar el plan familiar por $149.50 pesos (mexicanos) al mes, pero al momento de poner los datos de mi tarjeta me paso lo siguiente:1) Marcaba error en la tarjeta que decia "ups al parece qu...

  • Newbie
  • Hola a todos espero y me puedan responder pronto.   Quiero contratar el plan familiar por $149.50 pesos (mexicanos) al mes, pero al momento de poner los datos de mi tarjeta me paso lo siguient...
  • MonicaM_Bogota
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 day Premium isnt working

I can do pretty much everything except i cant skip songs its like im still on the free mode. Help please. Thanks.

  • Visitor
  • I can do pretty much everything except i cant skip songs its like im still on the free mode. Help please. Thanks.
  • MonicaM_Bogota
  • Roadie
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution New phone causing issues...

I've had Spotify for over a year now with no issues. I had it on my MacBook since January and it's worked fine. I have it (currently) on my iPad since three weeks ago and it's working fine. However, when I switched from. Samsung Galaxy to an iPhone o...

  • Newbie
  • I've had Spotify for over a year now with no issues. I had it on my MacBook since January and it's worked fine. I have it (currently) on my iPad since three weeks ago and it's working fine. However, ...
  • MonicaM_Bogota
  • Roadie
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Re: Premiun not working -- Need my Pre

Dear Customer Associate:I was charged for the Premium renewal of 14.00 yesterday July 30.But its still on Free mode. its driving me nuts. I tried re-downloading itand still the same. Not upgrading, it is asking me to upgrade.why should i re-do the up...

  • Newbie
  • Dear Customer Associate: I was charged for the Premium renewal of 14.00 yesterday July 30. But its still on Free mode.  its driving me nuts.  I tried re-downloading it and still the same...
  • 62 Views
  • 0 replies
  • 0 likes
  • 62 Views
  • 0 replies
  • 0 likes