Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 41895 Views
- 19 replies
- 1 likes
- 41895 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5301 Views
- 23 replies
- 2 likes
- 5301 Views
- 23 replies
- 2 likes
Superuser Contribution Charged me and i did not get primium
The other day I was getting the student discount and i put in my debit card info and they charged my acount. Next came up the studant verification and they said that it needed to be a college. I am a highschooler and I was trying to get student premi...
- The other day I was getting the student discount and i put in my debit card info and they charged my acount. Next came up the studant verification and they said that it needed to be a college. I am a...
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- Moderator
- 122 Views
- 1 replies
- 0 likes
- 122 Views
- 1 replies
- 0 likes
Superuser Contribution Gift card payment failed
I bought a $10 spotify gift card and redeemed it on October 12th. It said that it was approved and I had another month of premium. I have the receipt I received in my email. Now 5 days into this month it is saying that my premium is paused and it is ...
- I bought a $10 spotify gift card and redeemed it on October 12th. It said that it was approved and I had another month of premium. I have the receipt I received in my email. Now 5 days into this mont...
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- Moderator
- 366 Views
- 1 replies
- 0 likes
- 366 Views
- 1 replies
- 0 likes
Superuser Contribution BAJA EN PREMIUM MOVISTAR
Buenos días, me he dado de baja en el servicio premium que tenia contratado a traves de movistar para poder pasar al plan familiar. Ellos me confirman la baja pero aun sigo siendo premium y ya ha pasado el ciclo de facturación. Estoy en la situación ...
- Buenos días, me he dado de baja en el servicio premium que tenia contratado a traves de movistar para poder pasar al plan familiar. Ellos me confirman la baja pero aun sigo siendo premium y ya ha pas...
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- Moderator
- 253 Views
- 1 replies
- 0 likes
- 253 Views
- 1 replies
- 0 likes
Superuser Contribution Cambie de tarjeta de credito, y ahora solo yo tengo spotify premium y no el plan familiar
Cambie de tarjeta de credito, ingrese la nueva numeracion, y solamente tengo premium en mi cuenta y no en las demas de mi family plan. Alguien favor ayudarme.
- Cambie de tarjeta de credito, ingrese la nueva numeracion, y solamente tengo premium en mi cuenta y no en las demas de mi family plan. Alguien favor ayudarme.
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- Moderator
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
Superuser Contribution My account still free even i already paid for premium account
My accout still free today even i already paid for premium for 1 month, please explain why????!!! Enough dissapoint me twice, it would not be third i promise!
- My accout still free today even i already paid for premium for 1 month, please explain why????!!! Enough dissapoint me twice, it would not be third i promise!
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- Moderator
- 119 Views
- 1 replies
- 0 likes
- 119 Views
- 1 replies
- 0 likes
Superuser Contribution Premium not working
I upgraded to spotify premium this morning and put in all my info but when I went to listen to music ad- free nothing has been updated... how do I get my profile to update?!
- I upgraded to spotify premium this morning and put in all my info but when I went to listen to music ad- free nothing has been updated... how do I get my profile to update?!
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- Moderator
- 118 Views
- 1 replies
- 0 likes
- 118 Views
- 1 replies
- 0 likes
Solved!! Partner is being charged for family plan and i'm being charged for premium
My partner recently signed us up for the family plan and i received a confirmation via email. When I go to my account setting it also says i'm part of a family plan. However, I was just charged again for premium while our family plan has been in effe...
- My partner recently signed us up for the family plan and i received a confirmation via email. When I go to my account setting it also says i'm part of a family plan. However, I was just charged again...
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- Casual Listener
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Superuser Contribution Can't Subscribe to Family Plan
My brother sent me the link and I accepted it, but it keeps appearing a pop-up stating there was an error, to try again. I'd tried this several times and nothing. Can someone please help me out?
- My brother sent me the link and I accepted it, but it keeps appearing a pop-up stating there was an error, to try again. I'd tried this several times and nothing. Can someone please help me out?
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- Moderator
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
Can't subscribe to premium
I have been patient for a month already since I had my dbit card but whenever I try to upgrade to premium, it says " oops, your card or payment provider is having a bad day, . try again or use another payment mthod" im absolutely sure there's nothing...
- I have been patient for a month already since I had my dbit card but whenever I try to upgrade to premium, it says " oops, your card or payment provider is having a bad day, . try again or use anothe...
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- Spotify Star
- 118 Views
- 1 replies
- 0 likes
- 118 Views
- 1 replies
- 0 likes
Bit of a lie
So i was trying to sign up for spotify student, it said until i sent in my proof of student i would not be charged, i canceled because i needed to upload from a different PC and when i checked my bank i have been charged, really mad about this becaus...
- So i was trying to sign up for spotify student, it said until i sent in my proof of student i would not be charged, i canceled because i needed to upload from a different PC and when i checked my ban...
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- Spotify Star
- 178 Views
- 1 replies
- 1 likes
- 178 Views
- 1 replies
- 1 likes
spotify premium
I accepted an invite and I accepted but no I have no idea what to do next?
- I accepted an invite and I accepted but no I have no idea what to do next?
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- 98 Views
- 0 replies
- 0 likes
- 98 Views
- 0 replies
- 0 likes
Premium not working I think I have created 2 accounts with the same email
I have recently upgraded to an iPhone 7 and get 24 subscription to Spotify premium included. I have set this up on my phone and created an accounT using my email address. When I go onTo the app I don't have the premium version and its my subscription...
- I have recently upgraded to an iPhone 7 and get 24 subscription to Spotify premium included. I have set this up on my phone and created an accounT using my email address. When I go onTo the app I don...
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- Community Legend
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
Vodafone Red
So I am on a Vodafone Red Entertainment contract and I chose the inclusive entertainment package to be Spotify. I followed the very straightforward instructions through Vodafone and then Spotify. Somewhere along the lines, my username has changed fro...
- So I am on a Vodafone Red Entertainment contract and I chose the inclusive entertainment package to be Spotify. I followed the very straightforward instructions through Vodafone and then Spotify. Som...
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- 282 Views
- 0 replies
- 0 likes
- 282 Views
- 0 replies
- 0 likes
I’m not able to unsubscribe from Premium!!
I’ve gone through the page on my account but there in no option to cancel. Is it because I’m going through Facebook or?
- I’ve gone through the page on my account but there in no option to cancel. Is it because I’m going through Facebook or?
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- Community Legend
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Account Statistics / Information
Hi when i go to subscribe to the 30 day free trial it comes up maximum subscribtions to one mobile number exceeded. How can i get past this.
- Hi when i go to subscribe to the 30 day free trial it comes up maximum subscribtions to one mobile number exceeded. How can i get past this.
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- Spotify Star
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Charged 3 times for student discount
I just got the student discount. I was charged 3 times for it. Will I be refunded? Pretty upset about that. Almost $15 for a $5 student premium? Worse than paying for the monthly premium of $9.99.
- I just got the student discount. I was charged 3 times for it. Will I be refunded? Pretty upset about that. Almost $15 for a $5 student premium? Worse than paying for the monthly premium of $9.99.&nb...
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- Spotify Star
- 141 Views
- 1 replies
- 0 likes
- 141 Views
- 1 replies
- 0 likes
Charged
On my profile it says that i have one month free i accidentally clicked on the university discount but i noticed and went back and choose the regular it says i have the regular premium for 99mxn but i have a charge on my card for 49mxn. Why?
- On my profile it says that i have one month free i accidentally clicked on the university discount but i noticed and went back and choose the regular it says i have the regular premium for 99mxn but ...
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- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Spotify for students
I started the payment for the Students (4.99€) but I accidentally closed the window when I had to insert the selfcertification that I'm an University of Catania (ITA) student so I cant come back to this window, but they took the money on my MasterCar...
- I started the payment for the Students (4.99€) but I accidentally closed the window when I had to insert the selfcertification that I'm an University of Catania (ITA) student so I cant come back to t...
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- Spotify Star
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
Problem withh Spotify Premium cards.
I just bought two Spotify premium cards through Amazon for $30 each and when i try and Redeem them itsays the codes are invalid. What is the problem and can it be resolved.
- I just bought two Spotify premium cards through Amazon for $30 each and when i try and Redeem them itsays the codes are invalid. What is the problem and can it be resolved.
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- Spotify Star
- 141 Views
- 1 replies
- 0 likes
- 141 Views
- 1 replies
- 0 likes
Reembolso
Me ajudem, eu já cancelar minha conta Premium e depois de quase 1 mês cancelado veio a cobrança e além disso o meu cartão está pedindo anuidade que terei que pagar 21,00 reais por 3 meses. Isso é ridículo, cancelei pela 2 vez. Quero que tirem essa co...
- Me ajudem, eu já cancelar minha conta Premium e depois de quase 1 mês cancelado veio a cobrança e além disso o meu cartão está pedindo anuidade que terei que pagar 21,00 reais por 3 meses. Isso ...
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- Spotify Star
- 360 Views
- 3 replies
- 0 likes
- 360 Views
- 3 replies
- 0 likes