Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83559 Views
  • 30 replies
  • 5 likes
  • 83559 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45675 Views
  • 19 replies
  • 3 likes
  • 45675 Views
  • 19 replies
  • 3 likes

Superuser Contribution Payment not working

Hey guys, so I've had Spotify Premium for a while now and one day it stopped working, so i checked the account and it says that my card is having a "bad day". Lol, and no my card isn't maxed out or anything. I've tried 3 different cards and still not...

  • Newbie
  • Hey guys, so I've had Spotify Premium for a while now and one day it stopped working, so i checked the account and it says that my card is having a "bad day". Lol, and no my card isn't maxed out or a...
  • Aimee_T
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Triple billed for student account.

I was charged triple when I was trying to subscribe. And after when I wanted to check if it applied, app forced me to either pay again or cancel my premium to do anything else on it. So I cancelled it to be able to go to 'Help' section. Now I'm 3 mon...

  • Newbie
  • I was charged triple when I was trying to subscribe. And after when I wanted to check if it applied, app forced me to either pay again or cancel my premium to do anything else on it. So I cancelled i...
  • Aimee_T
  • Roadie
  • 440 Views
  • 1 replies
  • 0 likes
  • bug fix
    fraud
    Subscription
  • 440 Views
  • 1 replies
  • 0 likes

I put premium on the wrong account :(

Hi, I somehow managed to put premium on the wrong Spotify account as I got mixed up with the Facebook login and username login. In all fairness I was 99% sure it was put onto the account I wanted it on. Is there a way I can have it transferred over a...

  • Newbie
  • Hi, I somehow managed to put premium on the wrong Spotify account as I got mixed up with the Facebook login and username login. In all fairness I was 99% sure it was put onto the account I wanted it ...
  • jsannn
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Premiumkod fungerar inte

Har köpt en premiumkod för att tillfälligt betala min prenumeration. Får dock felmeddelande som säger: "Premiumkoden kan inte användas för ditt konto. Det beror troligtvis på att du har en befintlig Premium-prenumeration som inte kan kombineras med e...

  • Newbie
  • Har köpt en premiumkod för att tillfälligt betala min prenumeration. Får dock felmeddelande som säger: "Premiumkoden kan inte användas för ditt konto. Det beror troligtvis på att du har en befintlig ...
  • Argafan
  • Newbie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! Payment failed, not enough money on account

Hi, I hope someone can help me. I pay monthly for spotify Family premium at my home, unfortunately I got an email that something went wrong with an automatic payment because I hadn't enough money. Now I am wondering what to do. Is spotify going to st...

  • Newbie
  • Hi,   I hope someone can help me. I pay monthly for spotify Family premium at my home, unfortunately I got an email that something went wrong with an automatic payment because I hadn't enough ...
  • jsannn
  • Community Legend
  • 2950 Views
  • 1 replies
  • 0 likes
  • 2950 Views
  • 1 replies
  • 0 likes

Solved!! Forgot to cancel subscribtion and was charged

I forgot to cancel subscription and was charged the monthly payment so I cancelled premium does that mean I get a refund?

  • Newbie
  • I forgot to cancel subscription and was charged the monthly payment so I cancelled premium does that mean I get a refund?
  • user-removed
  • Not applicable
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Payment in Thailand

Hi,I live in Thailand and have for 18 years, but all my credit/debit cards/Paypal are US based. I have tried to pay for a Thailand based 1 year subscription but my Paypal is being rejected and I am being told to subscribe in the US, but again I don't...

  • Casual Listener
  • Hi, I live in Thailand and have for 18 years, but all my credit/debit cards/Paypal are US based. I have tried to pay for a Thailand based 1 year subscription but my Paypal is being rejected and I am...
  • tommieBKK
  • Casual Listener
  • 2946 Views
  • 6 replies
  • 0 likes
  • 2946 Views
  • 6 replies
  • 0 likes

Superuser Contribution Invitación plan familiar Premium

Buenos días amigos de Spotify, me han mandado la invitación para formar parte del plan Premium familiar, pero cuando ingreso al link me sale que esta cargando y ahí se queda, no me llega a cartar el formulario para llenar los datos. Espero puedan ayu...

IMG_3815.PNG
  • Casual Listener
  • Buenos días amigos de Spotify, me han mandado la invitación para formar parte del plan Premium familiar, pero cuando ingreso al link me sale que esta cargando y ahí se queda, no me llega a cartar el ...
  • user-removed
  • Not applicable
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

SPOTIFY FAMILY

Good morning, i own a Spotify family subscription with Andrea Visentin, yesterday i think there were some issues with the credit card but eventually they were solved. All the other members of the family can use spotify normally, but i can't bacause m...

  • Newbie
  • Good morning,  i own a Spotify family subscription with Andrea Visentin, yesterday i think there were some issues with the credit card but eventually they were solved. All the other members...
  • mhav
  • Casual Listener
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Student discount not working

so Ive just updated my detail on spotify to a student one. However instedd of £4.99, 9.99 was removed from my bank account. What should I do?

  • Newbie
  • so Ive just updated my detail on spotify to a student one. However instedd of £4.99, 9.99 was removed from my bank account. What should I do?
  • 71 Views
  • 0 replies
  • 0 likes
  • 71 Views
  • 0 replies
  • 0 likes

Started a student discount but couldn't confirm my school

Hello. I saw this offer for the Student Discount and thought i could apply. But after doing the payment my school doesn't show up. so now i am charged for the premium without really getting it. Please Help! Thanks,Emil

  • Casual Listener
  • Hello. I saw this offer for the Student Discount and thought i could apply. But after doing the payment my school doesn't show up. so now i am charged for the premium without really getting it. Pleas...
  • user-removed
  • Not applicable
  • 159 Views
  • 3 replies
  • 0 likes
  • 159 Views
  • 3 replies
  • 0 likes

Superuser Contribution Familiy plan confirmation

I was part of a familiy plan and suddenly it required all of the members to confirm the account, but since my spotify account is linked to my facebook, I cannot make the confirmation because I cant access the email I have on facebook. Any other ways ...

  • Newbie
  • I was part of a familiy plan and suddenly it required all of the members to confirm the account, but since my spotify account is linked to my facebook, I cannot make the confirmation because I cant a...
  • MonicaM_Bogota
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con pago con tarjeta

Tengo un problema porque me suscribí como cuente universitario pero me hizo el cargo a mi tarjeta pero mi cuenta sigue apareciendo como prueba premium, que puedo hacer?

  • Newbie
  • Tengo un problema porque me suscribí como cuente universitario pero me hizo el cargo a mi tarjeta pero mi cuenta sigue apareciendo como prueba premium, que puedo hacer?
  • MonicaM_Bogota
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Payed for premium but it still doesnt work

Yesterday I wanted to psy for student premium, but then found out, that there Is no my school, So I havent finished it. But the money were took away from my bank account, And the premium Is not working. Is it possible to get money back?

  • Newbie
  • Yesterday I wanted to psy for student premium, but then found out, that there Is no my school, So I havent finished it. But the money were took away from my bank account, And the premium Is not worki...
  • user-removed
  • Not applicable
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Problems with premium

Hi, I am having a problem with cancelling my spotify premium subscription. I initially got Spotify premium around mid to early June 2017 and I got it at the time when you guys were offering the deal of paying $10 to recieve 3 months of premium. Since...

  • Casual Listener
  • Hi, I am having a problem with cancelling my spotify premium subscription. I initially got Spotify premium around mid to early June 2017 and I got it at the time when you guys were offering the deal ...
  • BLADvictor
  • Casual Listener
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify premium for students

Hello , i would like to ask you when im student on a high school why i cant use spotify for students ? like fore that 3 euroes or how is it? ITs only for university? Why ? When im on high school im studen too. Thanks for asnwer and have a nice day

  • Newbie
  • Hello , i would like to ask you when im student on a high school why i cant use spotify for students ? like fore that 3 euroes or how is it? ITs only for university? Why ? When im on high school im s...
  • Aimee_T
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo actualizar mis datos de pago

Hola no puedo actializar mis datos de pago ya intente varias tarjetas y por paypal y me sale esto Ups, algo ha salido mal. Por favor, intenta de nuevo más tarde. Ya me habia pasado con las tarjetas y lo cambie a Paypal ahi se hizo un pago de ese mes ...

  • Newbie
  • Hola no puedo actializar mis datos de pago ya intente varias tarjetas y por paypal y me sale esto   Ups, algo ha salido mal. Por favor, intenta de nuevo más tarde.   Ya me habia pasado ...
  • Aimee_T
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payed for student premium but im not in college

Ive payed for my spotify premium for students because im a highschool student, i didnt know it was only for college students i dont know what to do i still dont have access to premium

  • Newbie
  • Ive payed for my spotify premium for students because im a highschool student, i didnt know it was only for college students i dont know what to do i still dont have access to premium
  • MonicaM_Bogota
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I being charged for "free premium until January" with Rogers?

I have an offer from Rogers saying that I would get a free subscription to Spotify premium until January 4, 2018 so I signed up for it. I just checked my bill and I have been charged for the free offer... Twice!? I talked to Rogers and they told me S...

  • Newbie
  • I have an offer from Rogers saying that I would get a free subscription to Spotify premium until January 4, 2018 so I signed up for it.  I just checked my bill and I have been charged for the fr...
  • MonicaM_Bogota
  • Roadie
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes