Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hi spotify,I am paying spotify through my service provider. But a few months back I was charged into my visa for premium services on top of my service provider charge. Its 1 account by the way. So I am charged 4 times but not given premium services. ...
I cancelled my premium account a couple days ago, and you guys have took $9.99 3 times in the month of July...
I had to cancel my premium and then resubscribe because my debit card expired but now I can't use my new card for some reason. I've tried my credit card as well and neither have worked. I just wanna listen to music
Hi there,I've been a premium member for about two years, last month I've changed my card details still paid monthly fees and the account shows that I'm a premium account. But strangely I can't skip songs and notifications show up asking me to get a p...
Hallo!Ich hatte ein paar Monate Spotify premium. Vor ein paar Wochen hab ich dann mal aus platzgründen die Spotify App vom Handy gelöscht. Kurz darauf habe ich sie wieder installiert und es stand da, dass ich Spotify free user wäre (s. Screenshot). D...
I susbscribed with the student discount, however I am unable to rewind or play the song before, so I have to click on every song i play. Is there a way to fix this or is it just the student discount feature.
Been charged for premium but I'm on a free trial please help
I just update ny spotify account to a family plan and suddenly it started working as a regular account. And i recive an e mail that my payment was succesfully done. Whats wrong???
I'm a college student and when I type in my college, Spotify pulls it up but when I click on it, it says they cannot confirm that I'm student. How do I confirm that I'm a student? How can I receive the discount?
Ingresé los datos de mi tarjeta de crédito para contratar premium y un mensaje me indicó que hubo un problema con mi tarjeta. Ingresé los datos nuevamente en caso de haberlo hecho mal la primera vez y me salió el mismo mensaje. En mi estado de cuenta...
7/31/17Hi. Why do you say that my subscription has been paused when I have been auto deducted by Apple for my Spotify premium subscription.You paused my subscription July 20 but then Apple sent me this Invoice for the Spotify premium subscription I m...
Miré que Spotify también aceptaba el método de pago "paysafecard" asi que decidí comprarlo asi ya que era la forma más fácil para mí.Al querer ingresar el PIN de mi tarjeta paysafecard, me decia que el método de pago no funciona.Quisiera saber si est...
Hola a todos. Hace dos semanas me suscribi a Spotify Premium con el plan familiar. A todos los miembros les anda perfecto pero a mi desde que me suscribi que me dice que tengo el gratis y que me suscriba para disfrutar de los beneficios premium! Pens...
Good evening, I had the Premium family account up before yesterday, but all of a sudden she migrated to free mode. My sister went to see if my email was in the accounts invited and was gone (I have receipts from other months that was using the family...
Hola! Hice ayer el pago de la suscripción a Premium pero la cuenta sigue funcionando como si no fuera Premium.. No me deja volver atrás en las canciones, ni elegir libremente que reproducir.. Que puedo hacer?
Hello, myself and someone else joined the family premium account and says online that I have to "switch the account" but when I click the button it won't let me switch. Also on the Spotify app it says I am connected to the free account but we are pay...
Hola a todos espero y me puedan responder pronto. Quiero contratar el plan familiar por $149.50 pesos (mexicanos) al mes, pero al momento de poner los datos de mi tarjeta me paso lo siguiente:1) Marcaba error en la tarjeta que decia "ups al parece qu...
I can do pretty much everything except i cant skip songs its like im still on the free mode. Help please. Thanks.
I've had Spotify for over a year now with no issues. I had it on my MacBook since January and it's worked fine. I have it (currently) on my iPad since three weeks ago and it's working fine. However, when I switched from. Samsung Galaxy to an iPhone o...
Dear Customer Associate:I was charged for the Premium renewal of 14.00 yesterday July 30.But its still on Free mode. its driving me nuts. I tried re-downloading itand still the same. Not upgrading, it is asking me to upgrade.why should i re-do the up...