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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21927 Views

28 replies

4 likes

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  • 4 likes

Solved!! Cant buy 3 Months Premium

Hello,so today I wanted to buy Spotify Premium (https://www.spotify.com/de/purchase/panel/?country=DE#__main-billing-paypal) But whenever I go to my paypal and press pay I will just get redirected back. I get no message no error or whatever. I also h...

Casual Listener

Hello, so today I wanted to buy Spotify Premium (https://www.spotify.com/de/purchase/panel/?country=DE#__main-billing-paypal) But whenever I go to my paypal and press pay I will just get redirected ...

Maxim

Spotify Star

487 Views

3 replies

0 likes

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yearly offer paid but want to change to Spotify family

hi, I just paid a yearly offer to spotify premium but would like to change to spotify family. Is there a way to do that and will I be re-funded for the money I paid for my yearly subscription to spotify premium? Thanks for your help,

Newbie

hi,  I just paid a yearly offer to spotify premium but would like to change to spotify family. Is there a way to do that and will I be re-funded for the money I paid for my yearly subscription ...

168 Views

0 replies

0 likes

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Refund

I need a refund for 2 months. I didn’t know I was being charged or signed up to be charged until I looked at my statement. It just allowed me to cancel my subscription. Can I please get some assistance.

Newbie

I need a refund for 2 months. I didn’t know I was being charged or signed up to be charged until I looked at my statement. It just allowed me to cancel my subscription. Can I please get some assistan...

Maxim

Spotify Star

176 Views

1 replies

0 likes

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  • 1 replies
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Still paying after cancel

About 5 month ago I cancelled my premium membership and for some reason they charged me for this months

Visitor

About 5 month ago I cancelled my premium membership and for some reason they charged me for this months 

Maxim

Spotify Star

175 Views

1 replies

0 likes

  • 175 Views
  • 1 replies
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Canceling Subscription

I do not know the acount username and i dont have access to the email adress anymore. Is there a way to cancel the subscription without being logged into my account?

Newbie

I do not know the acount username and i dont have access to the email adress anymore. Is there a way to cancel the subscription without being logged into my account?

Maxim

Spotify Star

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
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My credit card was not accapted

I want to give my daughter Spotify Premium for Christmas. All though I am sure that all the credit card details are correct, and the card is valid, Spotify will not accept my payment details. What can be the problem?

Newbie

I want to give my daughter Spotify Premium for Christmas. All though I am sure that all the credit card details are correct, and the card is valid, Spotify will not accept my payment detail...

Maxim

Spotify Star

216 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Just bougth premium promo for 3 months. What if I cancel the suscription today?

Hi People, I just bougth a premium promo for 3 months for my gf from her acc. but I dont want that spotify "automatically" charges the monthly value after the 3 months so... If I cancel the suscription today, will she have anyway the 3 months premiun...

Casual Listener

Hi People,   I just bougth a premium promo for 3 months for my gf from her acc. but I dont want that spotify "automatically" charges the monthly value after the 3 months so... If I cancel...

Maxim

Spotify Star

362 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Double billing

I recently signed up for rogers cell service and am paying for Spotify through my rogers account.hace recently changed my debit card and now you guys are saying I haven't paid for my subscription this month but I am paying through my cell phone bill ...

Newbie

I recently signed up for rogers cell service and am paying for Spotify through my rogers account.hace recently changed my debit card and now you guys are saying I haven't paid for my subscription thi...

170 Views

0 replies

0 likes

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I pay premium but without my account

Hi, I was seen the "3 months for 9 MXN"And I Made the payment but my account wasn't in the payment, Is there any way I can recover or cancel the payment?

Newbie

Hi, I was seen the "3 months for 9 MXN" And I Made the payment but my account wasn't in the payment, Is there any way I can recover or cancel the payment?

130 Views

0 replies

0 likes

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"3 months for the price of 1"

Well was fooled by this add and after the payment was done my account has only 1 month premium. Any fix on this matter would be cool but if not I would love a refund.

Newbie

Well was fooled by this add and after the payment was done my account has only 1 month premium. Any fix on this matter would be cool but if not I would love a refund.

143 Views

0 replies

0 likes

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Subscription

Hi, I'm from Vietnam.Yesterday, when I was using Spotify, I saw this advertisement: So I wondered:1. Does this mean Spotify will be available in Vietnam soon? It was in Vietnamese and contained an image of a Vietnamese, which points out that Spotify ...

Untitled.png

Newbie

Hi,  I'm from Vietnam. Yesterday, when I was using Spotify, I saw this advertisement:  So I wondered: 1. Does this mean Spotify will be available in Vietnam soon? It was in Vietname...

therealgabriel

Newbie

391 Views

2 replies

0 likes

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Paid For Student Premium

Paid for the student premium but im not a student premium, they said it takes up to 3 days. I just changed my phone plan and I cannot go 3 days without spotify premium, anyway you can extend it for the 3 days until im verified that im a student. Also...

Casual Listener

Paid for the student premium but im not a student premium, they said it takes up to 3 days. I just changed my phone plan and I cannot go 3 days without spotify premium, anyway you can extend it for t...

Razz43

Casual Listener

156 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Special offer of 0.99$ in Quebec?

Hi, i just want know if i can get this big special offer in Quebec, i know our governemant is really stupid to block some offer

Newbie

Hi, i just want know if i can get this big special offer in Quebec, i know our governemant is really stupid to block some offer

Luke

Spotify Star

266 Views

1 replies

0 likes

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  • 1 replies
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incorrect charges

Hi,I have two spotify accounts. One is student premium and the other is free. I realized today that I have been wrongly charged for regular spotify premium for the past 4 months on a different card than the one I am correctly being charged for for st...

Visitor

Hi, I have two spotify accounts. One is student premium and the other is free. I realized today that I have been wrongly charged for regular spotify premium for the past 4 months on a different card...

127 Views

0 replies

0 likes

  • 127 Views
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Year plan for premium not working

I have bought (and charged for) the year premium subscription, but it happens that my premium subscription has been paused [?!] and the charged ammount did not return to my credit card.

Newbie

I have bought (and charged for) the year premium subscription, but it happens that my premium subscription has been paused [?!] and the charged ammount did not return to my credit card.

137 Views

0 replies

0 likes

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Explicit button

I already had a free account through Spotify but just purchased the family premium. I did receive the invitation and accepted and it says I would receive a "redeem token" but it's nowhere in this email. How am I able to login? Please help...

Casual Listener

I already had a free account through Spotify but just purchased the family premium. I did receive the invitation and accepted and it says I would receive a "redeem token" but it's nowhere in this ema...

127 Views

0 replies

0 likes

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problemas com a conta

eu coloquei o plano universitario 3 vezes ,e foi retirado do meu cartao todas as 3 vezes. quero cancelar os tres pedidos , podem me ajudar ?

Newbie

eu coloquei o plano universitario 3 vezes ,e foi retirado do meu cartao todas as 3 vezes. quero cancelar os tres pedidos , podem me ajudar ?

133 Views

0 replies

0 likes

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Cancelling Premium subscription on iTunes to upgrade to Family

If I cancel my Premium subscription on iTunes and open a Family subscription directly with Spotify, will I lose all my playlists and settings? Thank you.

Newbie

If I cancel my Premium subscription on iTunes and open a Family subscription directly with Spotify, will I lose all my playlists and settings? Thank you.  

154 Views

0 replies

0 likes

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My account was reset to free

I'm a regular Premium user since March 2017. Yesterday I discovered that, regardless a regular payment run on December 10°, my account was reset to a free one. Please let me know what I'd do. Regards

Casual Listener

I'm a regular Premium user since March 2017. Yesterday I discovered that, regardless a regular payment run on December 10°, my account was reset to a free one. Please let me know what I'd do. Regards

Kasnakic

Newbie

363 Views

3 replies

0 likes

  • 363 Views
  • 3 replies
  • 0 likes