Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75039 Views
20 replies
99 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140132 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80426 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
269500 Views
159 replies
13 likes
Good day, nag bayad na po ako ng spotify premium ngayong December 23, 2017 sa SM Fairview 17:49pm worth Php 129.00 sa Acct. No. 3F5CZ5W1 tapos tinignan ko po yung spotify ko naka free pa din po. Ano po magiging remedyo dun???
Good day, nag bayad na po ako ng spotify premium ngayong December 23, 2017 sa SM Fairview 17:49pm worth Php 129.00 sa Acct. No. 3F5CZ5W1 tapos tinignan ko po yung spotify ko naka free pa din po. Ano ...
Not applicable
296 Views
1 replies
0 likes
I'm trying to get premium and it says payment failed, so I tried it on another phone with the same card and it worked but not on mine
I'm trying to get premium and it says payment failed, so I tried it on another phone with the same card and it worked but not on mine
Community Legend
356 Views
1 replies
0 likes
hi...my daughter used the three month .99 euros and i used my paypal to pay for it. Now i am trying to use it for my own computer paying with my paypal. it will not come through...why??
hi...my daughter used the three month .99 euros and i used my paypal to pay for it. Now i am trying to use it for my own computer paying with my paypal. it will not come through...why??
Spotify Star
278 Views
1 replies
0 likes
Hi, I recently deactivated my premium plan which was through O2 (a Czech company). I now want to activate family subscription, but I cannot, since on spotify page, it still says I am using O2 subscription. Is there any way around this?
Hi, I recently deactivated my premium plan which was through O2 (a Czech company). I now want to activate family subscription, but I cannot, since on spotify page, it still says I am using O2 su...
Spotify Star
248 Views
1 replies
0 likes
Anyone can help on this issue
Anyone can help on this issue
Spotify Star
317 Views
1 replies
0 likes
I wanted to do spotify premium the 0.99¢ one but it wouldn’t let me because I used my mother’s credit card and she also used it for her own spotify. what do I do?
I wanted to do spotify premium the 0.99¢ one but it wouldn’t let me because I used my mother’s credit card and she also used it for her own spotify. what do I do?
Spotify Star
279 Views
1 replies
0 likes
Says I'm about to still be charged $9.99 again end of December. I don't want to be double charged. Why didn't my membership update? Help!!!
Says I'm about to still be charged $9.99 again end of December. I don't want to be double charged. Why didn't my membership update? Help!!!
Newbie
350 Views
2 replies
0 likes
Good morning everyone, I'm having major trouble with the family subscription. It got automatically cancelled for my wife, due to ... not being able to verify home address. Despite we've literally filled in our actual address, it simply doesn't work. ...
Good morning everyone, I'm having major trouble with the family subscription. It got automatically cancelled for my wife, due to ... not being able to verify home address. Despite w...
Newbie
1495 Views
8 replies
2 likes
If I get Spotify premium on one of my accounts will I also get it on the my other account, cause they both have the same email?
If I get Spotify premium on one of my accounts will I also get it on the my other account, cause they both have the same email?
Community Legend
296 Views
1 replies
0 likes
I wanna purchase spotify premium per month but it says my card is invalid ... i pay with my credit card everyday so i think my problem is im from quebec and i don't know what to do ... can someone help me !!!
I wanna purchase spotify premium per month but it says my card is invalid ... i pay with my credit card everyday so i think my problem is im from quebec and i don't know what to do ... can someone he...
Casual Listener
910 Views
3 replies
0 likes
Hello, i have a family forfait and 2 days ago i was disconected from premium. So my brother send me back the email (the invitation to the family forfait). I wrote my information (adress and everything) but its does not work, they send an error messag...
Hello, i have a family forfait and 2 days ago i was disconected from premium. So my brother send me back the email (the invitation to the family forfait). I wrote my information (adress and everythin...
Spotify Star
664 Views
3 replies
0 likes
My student subscription ended and I got charged the 9.99 so I cancled it and subscribed again as a student. But it doesn't show up as a student account and won't let me link to my hulu account. What is going on??!
My student subscription ended and I got charged the 9.99 so I cancled it and subscribed again as a student. But it doesn't show up as a student account and won't let me link to my hulu account. What ...
219 Views
0 replies
0 likes
Hi guys..i used to have the family premiun, but i had a problem in my credit card..so today I was going to update my credit card But I bought the plan that u pay all the year just in one payment..but its not for family, its singularIs it possible to ...
Hi guys..i used to have the family premiun, but i had a problem in my credit card..so today I was going to update my credit card But I bought the plan that u pay all the year just in one payme...
205 Views
0 replies
0 likes
I have only two Spotify accounts, one is free and one is a part of a family plan (not the one who is paying). However, I am still getting billed for a normal premium account anyways since September, please help fix this problem thank you.
I have only two Spotify accounts, one is free and one is a part of a family plan (not the one who is paying). However, I am still getting billed for a normal premium account anyways since Septem...
Roadie
497 Views
3 replies
0 likes
I have my spotify premium account through my phone provider. When I try tp purchase a gift card (for my Dad who does not yet have an account) I get an access denied message saying I need to call my cell provider because my account is through them. Do...
I have my spotify premium account through my phone provider. When I try tp purchase a gift card (for my Dad who does not yet have an account) I get an access denied message saying I need to cal...
174 Views
0 replies
0 likes
I’m trying to purchase them premium for .99 a month for 3 months but I cannot find the Link to do so.
I’m trying to purchase them premium for .99 a month for 3 months but I cannot find the Link to do so.
215 Views
0 replies
0 likes
I got an email for an offer for $99 for one year of premium, allowing you to save 2 months worth of payments. But when I clicked the link to buy it, spotify gave me an "ineligible for $99 for one year of premium" message. Any ideas on why I would be ...
I got an email for an offer for $99 for one year of premium, allowing you to save 2 months worth of payments. But when I clicked the link to buy it, spotify gave me an "ineligible for $99 for one yea...
277 Views
0 replies
0 likes
Friends, I was hoping to find out whether enrolling in the new $99/yr special before December 31st would mean I'd have to forfeit the $9.99 I had already paid for my subscription from Dec 20-Jan 19th, or if the $99 special will BEGIN starting Jan 20t...
Friends, I was hoping to find out whether enrolling in the new $99/yr special before December 31st would mean I'd have to forfeit the $9.99 I had already paid for my subscription from Dec 20...
642 Views
0 replies
0 likes
So i tapped on the icon to purchase the 3 months but then it took me to the internet but i don’t have a credit card i only have money on my Apple account so idk how to purchase it through the Apple store
So i tapped on the icon to purchase the 3 months but then it took me to the internet but i don’t have a credit card i only have money on my Apple account so idk how to purchase it through the Apple s...
260 Views
0 replies
0 likes
Why is it telling me I have until Dec 21, 2018, with my premium but the day of the 21 I don't have it. This is not the first time it tells me I have till said day but goes out on the said day but other subscriptions I pay to say you have until said d...
Why is it telling me I have until Dec 21, 2018, with my premium but the day of the 21 I don't have it. This is not the first time it tells me I have till said day but goes out on the said day but oth...
223 Views
0 replies
0 likes
