Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hi there, Due to personal circumstances changing, I will no longer be wanting the Premium family subscription that I share with my flatmates. I'm hoping to move back onto Premium individual. My next bill is for 29 October you see. So does this mean t...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
He perdido mi contraseña de Spotify y mi gmail de y no puedo meterme a cancelar la subscripción premium.
PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueI cannot buy the Premium duo plan as everytime I try, the payment gets cancelled. I have tried do it on various browsers, incogn...
PlanFree/PremiumCountryCroatiaDeviceSamsungOperating SystemAndroid My Question or IssueIm having the free account for one month and then I will be automatically changed to Premium. I will be charged 8EUR but I want to be charged in USD. I have a Revo...
My student account was cancelled. When I‘m choosing to switch to the student premium and starting giving my student credentials in, the verification service Sheer Id writes „you have already used this offer“ („du hast dieses gutschein schon verwendet...
I just got a new phone which came with 6 months of free Spotify Premium, my order confirmation email said "Open and log in to Spotify app on your new device. Select 'Premium' tab on the bottom to redeem." However, when I open Spotify I was already lo...
PlanFree/PremiumCountryUruguayDeviceComputerOperating SystemMac My Question or IssueHola que tal? Me inscribi en Spotify y empecé los 3 meses de prueba luego de ingresar mi tarjeta. Despues me di cuenta que me habia registrado bajo un correo electrón...
I am attempting to cancel my student premium subscription but my account page is not showing any information regarding what my subscription is or how to cancel it. I have searched on the Help menu as well as in the Community but my account page is no...
I am trying to be premium with the free trial but it says that the payment fails. i contacted my card provider and everything was okay but spotify does not let me pay.i was never a premium user befor and i was not part of another free plan, plus, my ...
Plan: PremiumCountry: USA DeviceiOS 10 I have been trying to switch my service from spotify premium to premium duo. I cancelled my premium service to which it says it will continue until 09/14/2020 when the billing cycle ends, but then when I try to ...
Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that there was a change in my settings with paypal so I changed it,...
i made a free account and i'm trying to subsrcibe to premium. i've entered my card on two different devices maybe 8274837 times and all it says is "something went wrong". i've reset my devices, signed out and in etc. it's no issue with my card becaus...
PlanFreeCountryUKDeviceiPhone 11 Had no option to cancel my free trial which stopped working after 14 days when it was supposed to be 30. Plan still showing as free. Still not a premium account even after being charged. can take a screenshot or somet...
PlanPremiumCountryRussiaDevicePC. Web browserOperating SystemWindows 10,etc. My Question or IssueDear all,I have ordered a premium, but i am not able to listen some tracks anyway. Why? DK Rocks - Again https://open.spotify.com/album/3i2FwvD9OR5MEPlC9...
PlanFreeCountryRussiaDeviceAllOperating SystemAll My QuestionFinally, That Spotify got to Russia. But for some reason, the subscription for students still does not work, there is not a single Russian university Maybe I am doing something wrong? And w...
I subscribed to Hulu through my Spotify Premium subscription a few years ago. I'd like to cancel my Hulu portion of my subscription, but not my Spotify Premium subscription. All resources I have found online mention to cancel my Spotify Premium subsc...
PlanFree/PremiumDenmark DeviceIphone 11, Macbook ProOperating SystemiOS 14, MacOs Catalina My Question or IssueI used to have premium, but I cancelled my subscription a few months ago. If I subscribe to spotify premium again, will my music still be t...
Hello, me and my bf both have a premium account but want to switch to premium DUO. But ofcourse we want to keep our playlists. How can we combine those 2 accounts and switch? It will save us some serious money
PlanSpotify Premium for Samsung 6 months free trialCountryItalyDeviceSamsung Galaxy A51Operating SystemAndroid 10 My Question or IssueI wanted to use the 6 months free trial of spotify premium for Samsung, but when I put the credit card information (...
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