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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76136 Views
  • 27 replies
  • 5 likes
  • 76136 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43336 Views
  • 19 replies
  • 2 likes
  • 43336 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31356 Views
  • 17 replies
  • 3 likes
  • 31356 Views
  • 17 replies
  • 3 likes

Premium duo

I’ve recently gotten premium duo but my hubby can’t download any song. It’s showing him on the account though. How do we fix? Thanks

  • Newbie
  • I’ve recently gotten premium duo but my hubby can’t download any song. It’s showing him on the account though. How do we fix? Thanks 
  • Bittencourt
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Freeze account?

Is it possible to freeze my account? Or if I over a period would just stop my premium account and just have a free account, would it still keep my playlists? So that I can go back to them a few months later?

  • Visitor
  • Is it possible to freeze my account? Or if I over a period would just stop my premium account and just have a free account, would it still keep my playlists? So that I can go back to them a few month...
  • Ximzend
  • Roadie
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Payment

I would like to process my premium payment 

  • Newbie
  • I would like to process my premium payment 
  • Bittencourt
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

How can I gift 6 months of Premium to a friend in Canada?

I'm aware of gift cards for those in the US, but I need something that will work in Canada.

  • Visitor
  • I'm aware of gift cards for those in the US, but I need something that will work in Canada.
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Changing from Family to normal Premium

At the moment I‘m part of a family subscription but I want to change it to my own premium subscription. In my account settings I didn‘t saw the possibility to simply change the subscription Model. Do I Need to cancel it and start a new premium plan o...

  • Newbie
  • At the moment I‘m part of a family subscription but I want to change it to my own premium subscription.  In my account settings I didn‘t saw the possibility to simply change the subscription Mo...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution hulu via spotify student not working

Plan: Student Free/Premium: Premium Country: USA DeviceMacBook Air My Question or Issue:Trying to activate my HULU subscription via Spotify Premium Students and it keeps giving me an error message after selecting "new to Hulu, create account".

  • Visitor
  •   Plan: Student  Free/Premium: Premium  Country: USA   Device MacBook Air     My Question or Issue: Trying to activate my HULU subscription via Spotify Premium...
  • Alex
  • Moderator
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Superuser Contribution Update Payment Method Failed

PlanFamily PremiumCountry: IndonesiaDevice(iPhone 11, Samsung Galaxy A50s, Lenovo Laptop)Operating System(iOS 15, Android 11, Windows 11) My Question or IssueI wanted to update my payment details since my currently used card is expired. However, when...

  • Newbie
  • Plan Family Premium Country: Indonesia Device (iPhone 11, Samsung Galaxy A50s, Lenovo Laptop) Operating System (iOS 15, Android 11, Windows 11)   My Question or Issue I wanted to u...
  • Alex
  • Moderator
  • 186 Views
  • 3 replies
  • 0 likes
  • 186 Views
  • 3 replies
  • 0 likes

Why can’t I change billing date?

Why isn’t there an easy way to change what date I receive the bill?I first have to unsubscribe, then wait and listen to annoying jingles and then re-subscribe and keep my fingers crossed it all works.Well, listening to catchy commercials isn’t an opt...

  • Newbie
  • Why isn’t there an easy way to change what date I receive the bill? I first have to unsubscribe, then wait and listen to annoying jingles and then re-subscribe and keep my fingers crossed it all wor...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro

Active plan el 15 de agosto y ese mismo día hice upgrade a plan familiar. Me debían cobrar hoy la diferencia de la tarifa y me la cobraron completa. Cómo solicito el reembolso del excedentePlanFree/PremiumCountryColombia DeviceSamsung a30Operating Sy...

  • Visitor
  • Active plan el 15 de agosto y ese mismo día hice upgrade a plan familiar. Me debían cobrar hoy la diferencia de la tarifa y me la cobraron completa. Cómo solicito el reembolso del excedente Plan Fr...
  • OscarDC
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Primero tuve una suscripcion individual y me cambie a familiar y me cobraron mal.

Primero compre el spotify premium individual y los use unos meses, ya lo cambie a familiar y en la tarjeta me cobraron 1999 pero en mi suscripcion dise que tengo el plan individual.

  • Visitor
  • Primero compre el spotify premium individual y los use unos meses, ya lo cambie a familiar y en la tarjeta me cobraron 1999 pero en mi suscripcion dise que tengo el plan individual.
  • Jeremy
  • Spotify
  • 1487 Views
  • 1 replies
  • 0 likes
  • 1487 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancel card payment

I want to cancel the charge to my card of a duo plan since I changed to a family plan but they continue to charge me the other plan

  • Visitor
  •   I want to cancel the charge to my card of a duo plan since I changed to a family plan but they continue to charge me the other plan
  • Kiril
  • Moderator
  • 1659 Views
  • 2 replies
  • 0 likes
  • 1659 Views
  • 2 replies
  • 0 likes

Superuser Contribution Seeing ads despite having Premium subscription

PlanPremium Operating SystemAndroid 12 w/ Spotify 8.7.54.403 My Question or IssueI've been on the Premium plan for quite some time and recently Spotify started showing me ads out of nowhere (screenshot). How do I disable them?

  • Regular
  • Plan Premium   Operating System Android 12 w/ Spotify 8.7.54.403   My Question or Issue I've been on the Premium plan for quite some time and recently Spotify started showing me ads ...
  • FrederickZh
  • Regular
  • 342 Views
  • 6 replies
  • 0 likes
  • 342 Views
  • 6 replies
  • 0 likes

Superuser Contribution Unable to pay for my subscription.

Hi, I work and live in Mainland China (Where Spotify isn't officially available), so I have a Hong kong Spotify account. is there a way to for me to pay for Spotify premium? All my other subscription services works perfectly with my credit card, my A...

  • Casual Listener
  • Hi,   I work and live in Mainland China (Where Spotify isn't officially available), so I have a Hong kong Spotify account. is there a way to for me to pay for Spotify premium?  All my...
  • Elena
  • Moderator
  • 225 Views
  • 3 replies
  • 0 likes
  • 225 Views
  • 3 replies
  • 0 likes

Superuser Contribution Combine profiles

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc. Can I retrieve playlists from a deleted profile? I tried to update my payment method, current account is tied to a...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.   Can I retrieve playlists f...
  • Vasil
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't renew premium

PlanFreeCountryNorway Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey! I've had Premium for students, for a while, but one day Spotify cancelled the automatic re...

  • Regular
  • Plan Free Country Norway   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey! I'...
  • Vasil
  • Moderator
  • 1665 Views
  • 8 replies
  • 0 likes
  • 1665 Views
  • 8 replies
  • 0 likes

Superuser Contribution Pay by vidafone cash

Dear allHow can i pay with vodafone cash not by my creditRegardsAcc.nourshaban

  • Visitor
  • Dear all How can i pay with vodafone cash not by my credit Regards Acc.nourshaban
  • OscarDC
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payed for subscription on the wrong phone

PlanFamilyCountryNetherlandsDevice Operating System My Question or IssueI got an email from spotify saying that my subscription ended, this was verrified because i started getting commercials.I checked on my phone and noticed that the plan was gone a...

  • Visitor
  • Plan Family Country Netherlands Device   Operating System     My Question or Issue I got an email from spotify saying that my subscription ended, this was verrified because i...
  • Vasil
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can l transfer a playlist to a new smartphone?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Spotify
  • 1242 Views
  • 3 replies
  • 0 likes
  • 1242 Views
  • 3 replies
  • 0 likes