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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48375 Views
  • 19 replies
  • 4 likes
  • 48375 Views
  • 19 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30016 Views
  • 19 replies
  • 2 likes
  • 30016 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20946 Views
  • 6 replies
  • 1 likes
  • 20946 Views
  • 6 replies
  • 1 likes

Solved!! Changing subscription from Premium family to Individual

Hi there, Due to personal circumstances changing, I will no longer be wanting the Premium family subscription that I share with my flatmates. I'm hoping to move back onto Premium individual. My next bill is for 29 October you see. So does this mean t...

  • Casual Listener
  • Hi there,  Due to personal circumstances changing, I will no longer be wanting the Premium family subscription that I share with my flatmates. I'm hoping to move back onto Premium individua...
  • TreyAnastasio
  • Spotify Star
  • 1539 Views
  • 4 replies
  • 0 likes
  • 1539 Views
  • 4 replies
  • 0 likes

Superuser Contribution Hi there. I have been charged twice today. I have one payment of 9.99 gone out and another of 9.99 p

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 336 Views
  • 2 replies
  • 0 likes
  • Charged twice
    Payment
  • 336 Views
  • 2 replies
  • 0 likes

Cancelar suscripción

He perdido mi contraseña de Spotify y mi gmail de y no puedo meterme a cancelar la subscripción premium.

  • Visitor
  • He perdido mi contraseña de Spotify y mi gmail de y no puedo meterme a cancelar la subscripción premium.  
  • OneByBoo
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Cant subscribe to premium

PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueI cannot buy the Premium duo plan as everytime I try, the payment gets cancelled. I have tried do it on various browsers, incogn...

  • Casual Listener
  • Plan Free/Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System   My Question or Issue I cannot buy the Premium duo plan as everytime I try, ...
  • OneByBoo
  • Community Legend
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charge in Dollar, not EUR

PlanFree/PremiumCountryCroatiaDeviceSamsungOperating SystemAndroid My Question or IssueIm having the free account for one month and then I will be automatically changed to Premium. I will be charged 8EUR but I want to be charged in USD. I have a Revo...

  • Casual Listener
  • Plan Free/Premium Country Croatia Device Samsung Operating System Android   My Question or Issue Im having the free account for one month and then I will be automatically changed to Pr...
  • Elena
  • Moderator
  • 458 Views
  • 4 replies
  • 0 likes
  • 458 Views
  • 4 replies
  • 0 likes

Student account not available

My student account was cancelled. When I‘m choosing to switch to the student premium and starting giving my student credentials in, the verification service Sheer Id writes „you have already used this offer“ („du hast dieses gutschein schon verwendet...

  • Visitor
  • My student account was cancelled. When I‘m choosing to switch to the student premium and starting giving my student credentials in, the verification service Sheer Id writes „you have already used thi...
  • Billy-J
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Samsung and 6 Months Free Premium Issues

I just got a new phone which came with 6 months of free Spotify Premium, my order confirmation email said "Open and log in to Spotify app on your new device. Select 'Premium' tab on the bottom to redeem." However, when I open Spotify I was already lo...

  • Visitor
  • I just got a new phone which came with 6 months of free Spotify Premium, my order confirmation email said "Open and log in to Spotify app on your new device. Select 'Premium' tab on the bottom to red...
  • Billy-J
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Free trial

PlanFree/PremiumCountryUruguayDeviceComputerOperating SystemMac My Question or IssueHola que tal? Me inscribi en Spotify y empecé los 3 meses de prueba luego de ingresar mi tarjeta. Despues me di cuenta que me habia registrado bajo un correo electrón...

  • Newbie
  • Plan Free/Premium Country Uruguay Device Computer Operating System Mac   My Question or Issue Hola que tal? Me inscribi en Spotify y empecé los 3 meses de prueba luego de ingresar mi t...
  • Billy-J
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • Problema con tarjetas y plan de prueba
  • 401 Views
  • 1 replies
  • 0 likes

How do I cancel my student premium subscription?

I am attempting to cancel my student premium subscription but my account page is not showing any information regarding what my subscription is or how to cancel it. I have searched on the Help menu as well as in the Community but my account page is no...

  • Casual Listener
  • I am attempting to cancel my student premium subscription but my account page is not showing any information regarding what my subscription is or how to cancel it.   I have searched on the Hel...
  • Billy-J
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Cant be premium

I am trying to be premium with the free trial but it says that the payment fails. i contacted my card provider and everything was okay but spotify does not let me pay.i was never a premium user befor and i was not part of another free plan, plus, my ...

  • Casual Listener
  • I am trying to be premium with the free trial but it says that the payment fails. i contacted my card provider and everything was okay but spotify does not let me pay. i was never a premium user bef...
  • Billy-J
  • Spotify Star
  • 648 Views
  • 5 replies
  • 0 likes
  • 648 Views
  • 5 replies
  • 0 likes

Superuser Contribution Switching from Premium to Premium Duo

Plan: PremiumCountry: USA DeviceiOS 10 I have been trying to switch my service from spotify premium to premium duo. I cancelled my premium service to which it says it will continue until 09/14/2020 when the billing cycle ends, but then when I try to ...

  • Newbie
  •   Plan: Premium Country: USA   Device iOS 10   I have been trying to switch my service from spotify premium to premium duo. I cancelled my premium service to which it says ...
  • Elena
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that there was a change in my settings with paypal so I changed it,...

  • Visitor
  • Hello!   Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that th...
  • Elena
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution not letting me get premium

i made a free account and i'm trying to subsrcibe to premium. i've entered my card on two different devices maybe 8274837 times and all it says is "something went wrong". i've reset my devices, signed out and in etc. it's no issue with my card becaus...

  • Visitor
  • i made a free account and i'm trying to subsrcibe to premium. i've entered my card on two different devices maybe 8274837 times and all it says is "something went wrong". i've reset my devices, signe...
  • Elena
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Charged for premium. Not getting premium. No Option to Cancel

PlanFreeCountryUKDeviceiPhone 11 Had no option to cancel my free trial which stopped working after 14 days when it was supposed to be 30. Plan still showing as free. Still not a premium account even after being charged. can take a screenshot or somet...

  • Visitor
  • Plan Free Country UK Device iPhone 11   Had no option to cancel my free trial which stopped working after 14 days when it was supposed to be 30. Plan still showing as free. Still not a pr...
  • OneByBoo
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have ordered a premium, but i am not able to listen some tracks anyway. Why?

PlanPremiumCountryRussiaDevicePC. Web browserOperating SystemWindows 10,etc. My Question or IssueDear all,I have ordered a premium, but i am not able to listen some tracks anyway. Why? DK Rocks - Again https://open.spotify.com/album/3i2FwvD9OR5MEPlC9...

  • Visitor
  • Plan Premium Country Russia Device PC. Web browser Operating System Windows 10,etc.   My Question or Issue Dear all, I have ordered a premium, but i am not able to listen some tracks ...
  • Mihail
  • Spotify Legend
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't find my university in the list for Premium subscription

PlanFreeCountryRussiaDeviceAllOperating SystemAll My QuestionFinally, That Spotify got to Russia. But for some reason, the subscription for students still does not work, there is not a single Russian university Maybe I am doing something wrong? And w...

  • Visitor
  • Plan Free Country Russia Device All Operating System All   My Question Finally, That Spotify got to Russia. But for some reason, the subscription for students still does not work, ther...
  • Xenia
  • Moderator
  • 620 Views
  • 4 replies
  • 2 likes
  • Russia
    Student
  • 620 Views
  • 4 replies
  • 2 likes

How to cancel Hulu but not Premium

I subscribed to Hulu through my Spotify Premium subscription a few years ago. I'd like to cancel my Hulu portion of my subscription, but not my Spotify Premium subscription. All resources I have found online mention to cancel my Spotify Premium subsc...

  • Casual Listener
  • I subscribed to Hulu through my Spotify Premium subscription a few years ago.  I'd like to cancel my Hulu portion of my subscription, but not my Spotify Premium subscription.  All resources...
  • Billy-J
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

I had premium, but i cancelled my subscripton. If I resubscribe, will spotify remember my music?

PlanFree/PremiumDenmark DeviceIphone 11, Macbook ProOperating SystemiOS 14, MacOs Catalina My Question or IssueI used to have premium, but I cancelled my subscription a few months ago. If I subscribe to spotify premium again, will my music still be t...

  • Visitor
  • Plan Free/Premium Denmark   Device Iphone 11, Macbook Pro Operating System iOS 14, MacOs Catalina   My Question or Issue I used to have premium, but I cancelled my subscription a ...
  • Billy-J
  • Spotify Star
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes

switch to premium DUO with 2 existing (premium) accounts

Hello, me and my bf both have a premium account but want to switch to premium DUO. But ofcourse we want to keep our playlists. How can we combine those 2 accounts and switch? It will save us some serious money

  • Newbie
  • Hello,   me and my bf both have a premium account but want to switch to premium DUO. But ofcourse we want to keep our playlists. How can we combine those 2 accounts and switch? It will save us...
  • Billy-J
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Spotify Premium for Samsung 6 months free trial problems

PlanSpotify Premium for Samsung 6 months free trialCountryItalyDeviceSamsung Galaxy A51Operating SystemAndroid 10 My Question or IssueI wanted to use the 6 months free trial of spotify premium for Samsung, but when I put the credit card information (...

  • Casual Listener
  • Plan Spotify Premium for Samsung 6 months free trial Country Italy Device Samsung Galaxy A51 Operating System Android 10   My Question or Issue I wanted to use the 6 months free trial ...
  • Nemat
  • Visitor
  • 922 Views
  • 4 replies
  • 0 likes
  • 922 Views
  • 4 replies
  • 0 likes

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