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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4121 Views
  • 23 replies
  • 2 likes
  • 4121 Views
  • 23 replies
  • 2 likes

Superuser Contribution family plan not recognized

PlanPremiumCountryArgentina DeviceiPhone 12 miniOperating SystemiOS 16.3.1 My Question or Issue I am a member of a family subscription, my sister is the one who invited me in. The app worked out for a couple of days and all of a sudden a notification...

  • Visitor
  •   Plan Premium Country Argentina   Device iPhone 12 mini Operating System iOS 16.3.1    My Question or Issue   I am a member of a family subscription, my sister ...
  • Vasil
  • Moderator
  • 851 Views
  • 1 replies
  • 0 likes
  • 851 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have bought Spotify Premium 5 times and didn't recieve anything.

So i have a free month of Premium to claim and i have bought the Basic pack 5 times, i can skip unlimited times and my Spotify music is Ad free but i can't change my audio quality etc.

  • Visitor
  • So i have a free month of Premium to claim and i have bought the Basic pack 5 times, i can skip unlimited times and my Spotify music is Ad free but i can't change my audio quality etc.
  • MihailY
  • Moderator
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution 4mos free philippines

My current plan is premium individual and saw an ad that says 4 mos free how does that work if I already pay monthly? I tried to read the T&C and it's kind of vague. and why does spotify lack customer service? is it really hard to ask or talk to some...

  • Visitor
  • My current plan is premium individual and saw an ad that says 4 mos free how does that work if I already pay monthly? I tried to read the T&C and it's kind of vague. and why does spotify lack cus...
  • Lyubka
  • Moderator
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I renew my subscription?

I recently tried to renew my subscription after it has been paused but every time would fail. My card has enough funds and I have made many payments on this card before but now it won't work. And now the section to insert card details doesn't even sh...

  • Visitor
  • I recently tried to renew my subscription after it has been paused but every time would fail. My card has enough funds and I have made many payments on this card before but now it won't work. And no...
  • Lyubka
  • Moderator
  • 405 Views
  • 5 replies
  • 2 likes
  • 405 Views
  • 5 replies
  • 2 likes

Superuser Contribution songs won’t play

when i press on the song it won’t play and i have premium so it should work…

  • Visitor
  • when i press on the song it won’t play and i have premium so it should work…
  • Jose_M
  • Spotify Star
  • 2982 Views
  • 1 replies
  • 0 likes
  • 2982 Views
  • 1 replies
  • 0 likes

i canceled free plan the day i got it, they still took $10 out of my bank?

i did the 30 day free plan and about a hour later i canceled it due to it didn't do what i wanted it to do for my mp3 player so i canceled it because there was no use for it. i did that a few days ago and this morning at 2:20 something i looked in my...

  • Visitor
  • i did the 30 day free plan and about a hour later i canceled it due to it didn't do what i wanted it to do for my mp3 player so i canceled it because there was no use for it. i did that a few days ag...
  • Jose_M
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

I paid for premium yet still can't access premium features

The amount of Rs 179 for Premium Family is already debited from my account yet I lost my premium subscription.

  • Visitor
  • The amount of Rs 179 for Premium Family is already debited from my account yet I lost my premium subscription.
  • Not applicable
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

why can't I find premium annual plans?

im planning to extend my plan, but I can find only monthly payment option. im not interested on monthly plan. please help to get annual plan

  • Visitor
  • im planning to extend my plan, but I can find only monthly payment option. im not interested on monthly plan. please help to get annual plan
  • Prague
  • Rising Star 4
  • 350 Views
  • 1 replies
  • 2 likes
  • 350 Views
  • 1 replies
  • 2 likes

Student plus hulu

I have a student account and cant login to my hulu. It asks me to buy another subscription for hulu instead of using my spotify+hulu information. How do I fix this? As I'm already using hulu before just fine. PlanStudent PremiumCountryUsaDevice(iPhon...

  • Visitor
  • I have a student account and cant login to my hulu. It asks me to buy another subscription for hulu instead of using my spotify+hulu information. How do I fix this? As I'm already using hulu before j...
  • Prague
  • Rising Star 4
  • 1343 Views
  • 1 replies
  • 1 likes
  • 1343 Views
  • 1 replies
  • 1 likes

no puedo contratar un plan

quiero contratar un plan duo, pero no puedo hacerlo

  • Visitor
  • quiero contratar un plan duo, pero no puedo hacerlo
  • Bittencourt
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

I have changed my phone but my premium account has not come over. I do n

My spotify account is on my old phone. I no longer have access to my old email account that the original account was set up on and I have forgotten my password. How can I transfer or cancel

  • Casual Listener
  • My spotify account is on my old phone. I no longer have access to my old email account that the original account was set up on and I have forgotten my password. How can I transfer or cancel
  • AdamDam
  • Spotify Star
  • 876 Views
  • 1 replies
  • 0 likes
  • 876 Views
  • 1 replies
  • 0 likes

premium gone

im suscribe to spotify premium starting last feb28,2023. then next payment will be on march. then when i open my spotify today im not on premium anymore. i have the receipt that i paid last feb 28,2023 tho.

  • Visitor
  • im suscribe to spotify premium starting last feb28,2023. then next payment will be on march. then when i open my spotify today im not on premium anymore. i have the receipt that i paid last feb 28,20...
  • Bittencourt
  • Spotify Star
  • 749 Views
  • 1 replies
  • 0 likes
  • 749 Views
  • 1 replies
  • 0 likes

3 months free

I get the ad with the THREE MOTNHS FREE but when I click more info it says ONE month I really want the premium but if I can have the 3 months free of course I will use it

  • Visitor
  • I get the ad with the THREE MOTNHS FREE but when I click more info it says ONE month I really want the premium but if I can have the 3 months free of course I will use it
  • Maxim
  • Spotify Star
  • 1255 Views
  • 1 replies
  • 0 likes
  • 1255 Views
  • 1 replies
  • 0 likes

Superuser Contribution What do I do when Spotify keeps failing my updated payment information?

I recently changed cards and needed to update my method of payment. However, every time I try to update it the site says payment failed. I have tried incognito mode, waiting for hours in case it is a network issue, and I have sufficient funds.

  • Visitor
  • I recently changed cards and needed to update my method of payment. However, every time I try to update it the site says payment failed. I have tried incognito mode, waiting for hours in case it is a...
  • Lyubka
  • Moderator
  • 907 Views
  • 1 replies
  • 1 likes
  • 907 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family Erreur Jpin

Hi, I changed my family car subscription, my mother changed her credit card, they gave her a new card with a new pin code, so her old account and stop now, she renewed her family subscription, I want to join her, they tell me, I have to wait 12 month...

  • Visitor
  • Hi, I changed my family car subscription, my mother changed her credit card, they gave her a new card with a new pin code, so her old account and stop now, she renewed her family subscription, I want...
  • MihailY
  • Moderator
  • 842 Views
  • 1 replies
  • 0 likes
  • 842 Views
  • 1 replies
  • 0 likes