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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61442 Views
  • 25 replies
  • 5 likes
  • 61442 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36661 Views
  • 19 replies
  • 2 likes
  • 36661 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27975 Views
  • 16 replies
  • 3 likes
  • 27975 Views
  • 16 replies
  • 3 likes

Superuser Contribution 2 people using Duo over google nests in one house

.PlanPremium duoCountryUkDeviceGoogle nest. x 3 My Question or IssueDuo set up for 2 users in same house linked and verified addresses. Both Show up on spotifty subscription plan manager and plan member. We have 3 nests but only one person can use sp...

  • Casual Listener
  • . Plan Premium duo Country Uk Device Google nest. x 3     My Question or Issue Duo set up for 2 users in same house linked and verified addresses. Both  Show up on spotifty s...
  • Alex
  • Moderator
  • 149 Views
  • 2 replies
  • 0 likes
  • 149 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to change plan

Plan PremiumCountry UK My Question or Issue I am unable to change my plan from Premium to Free. The "Available plans" page is blank. I have tried different browsers, including incognito mode. I can see the Receipt for my last payment. Any help would ...

  • Visitor
  • Plan Premium Country UK   My Question or Issue   I am unable to change my plan from Premium to Free. The "Available plans" page is blank. I have tried different browsers, includin...
  • Jeremy
  • Spotify
  • 375 Views
  • 3 replies
  • 0 likes
  • 375 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium option to Premium Duo

PlanPremium changed to Premium DuoCountryNetherlands DeviceiPhone 11Operating SystemiOS 15,2 My Question or IssueI changed my Premium account yesterday evening into Premium Duo.In the screen there was a new payment proposal.After that I didn't hear a...

  • Newbie
  • Plan Premium changed to Premium Duo Country Netherlands   Device iPhone 11 Operating System iOS 15,2   My Question or Issue I changed my Premium account yesterday evening into Pr...
  • MafeG
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium to vodafone

Hello all - I've recently upgraded my vodafone to include 2 years of free spotify premium. I'm already a premium payer. Can i confirm the process for using the vodafone offer as follows: 1) cancel premium subscription 2) follow instructions from voda...

  • Casual Listener
  • Hello all -  I've recently upgraded my vodafone to include 2 years of free spotify premium.  I'm already a premium payer.  Can i confirm the process for using the vodafone offer as fol...
  • Alex
  • Moderator
  • 416 Views
  • 3 replies
  • 0 likes
  • 416 Views
  • 3 replies
  • 0 likes

Cannot join Duo plan -- address error

PlanPremiumCountryGermanyDevice(RedMi 8Pro/ iPhone 6Operating System(iOS 10, Android Oreo) My Question or IssueI signed up for a premium Duo account for my 15 y/o daughter and me. We're in the same house. She's adding the correct address, but when at...

  • Newbie
  • Plan Premium Country Germany Device (RedMi 8Pro/ iPhone 6 Operating System (iOS 10, Android Oreo)   My Question or Issue I signed up for a premium Duo account for my 15 y/o daught...
  • ChRiS021504
  • Newbie
  • 174 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 174 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can’t change country

Hi,I have a Premium plan and I want to change the account from a U.K. account to the US , and update the card details. My Question or IssueI tried several times to update the country and it doesn’t save the change from the U.K. to US. I also tried to...

  • Casual Listener
  • Hi, I have a Premium plan and I want to change the account from a U.K. account to the US , and update the card details.     My Question or Issue I tried several times to upda...
  • Eni
  • Moderator
  • 459 Views
  • 5 replies
  • 0 likes
  • 459 Views
  • 5 replies
  • 0 likes

Belated Upload of Student Enrollment | Retrospective Payment

Plan: PremiumCountry: Germany My RequestDear Spotify-Team, I checked my bank account and noticed that I have been charged the normal premium fee instead of the student fee since July 2021. I am still a student I am kindly asking you if you could retr...

  • Newbie
  • Plan: Premium Country: Germany   My Request Dear Spotify-Team,  I checked my bank account and noticed that I have been charged the normal premium fee instead of the student fee si...
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo but still getting ads

Plan: PremiumCountry: The Netherlands Device: OneNote Plus + MSI GF65 10SDR-1250NLOperating System: Android 11 + Windows 10 Home (tried the app + web player) My Question or IssueI share a Premium Duo account with my fiancee but I am still getting ads...

  • Casual Listener
  • Plan: Premium Country: The Netherlands   Device: OneNote Plus + MSI GF65 10SDR-1250NL Operating System: Android 11 + Windows 10 Home (tried the app + web player)   My Q...
  • Ver
  • Spotify Legend
  • 2167 Views
  • 5 replies
  • 1 likes
  • 2167 Views
  • 5 replies
  • 1 likes

Superuser Contribution Updating payment info - Evil UI/UX

I was asked to update payment information for my premium subscription, and get sent to the website. On this page you are stuck to the Premium Duo option, and after updating the payment info, you are suddenly confirming the more expensive subscription...

  • Casual Listener
  • I was asked to update payment information for my premium subscription, and get sent to the website. On this page you are stuck to the Premium Duo option, and after updating the payment info, you are ...
  • Alex
  • Moderator
  • 264 Views
  • 3 replies
  • 0 likes
  • 264 Views
  • 3 replies
  • 0 likes

Superuser Contribution Whats the point of Premium??

I decided the other day to try the Premium subscription (free trial thankfully)basically to remove the ads, but now that I have it, it doesn't remove the ads at all. I'm wondering now what in the world would I pay $10 a month for pretty much nothing....

  • Casual Listener
  •  I decided the other day to try the Premium subscription (free trial thankfully)basically to remove the ads, but now that I have it, it doesn't remove the ads at all.  I'm wondering now wha...
  • Kiril
  • Moderator
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cant pay for premium

Hello, i wasnt able to pay for my premium this month because of money delay from my work. But now i want to pay and start the premium again but iam not able to do it . Everytime i go select my individual plan and right after i put my card info it wil...

  • Casual Listener
  • Hello, i wasnt able to pay for my premium this month because of money delay from my work. But now i want to pay and start the premium again but iam not able to do it . Everytime i go select my indivi...
  • Kiril
  • Moderator
  • 602 Views
  • 14 replies
  • 0 likes
  • 602 Views
  • 14 replies
  • 0 likes

Superuser Contribution Premium Plans Overlapped

PlanPremiumCountryUnited KingdomDevice(iPhone xR)Operating System(iOS 15.1) My Question or IssueMy current Premium subscription is due to charge me £9.99 tomorrow (27/12/2021). However, I recently received an email offering three months for free as p...

  • Newbie
  •   Plan Premium Country United Kingdom Device (iPhone xR) Operating System (iOS 15.1)   My Question or Issue My current Premium subscription is due to charge me £9.99 tomorrow (27...
  • Alex
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution One time payment for Spotify premium individual plan

PlanFree/PremiumCountryPhilippines My Question or IssueIf I subscribed to a one time payment for one year and I moved to another country after subscribing at least a month prior, will I still get Spotify Premium for the entire year?

  • Casual Listener
  • Plan Free/Premium Country Philippines    My Question or Issue If I subscribed to a one time payment for one year and I moved to another country after subscribing at least a month prio...
  • Ver
  • Spotify Legend
  • 1712 Views
  • 5 replies
  • 0 likes
  • 1712 Views
  • 5 replies
  • 0 likes

Superuser Contribution DUPLICATE PAYMENT FOR MONTHS

See screen grab of my bank account where every month I am getting 2 payment deducted. Please let me know how I get this stopped and a refund for the over charges? Thanks you

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  • Newbie
  • See screen grab of my bank account where every month I am getting 2 payment deducted.  Please let me know how I get this stopped and a refund for the over charges?  Thanks you  
  • Kiril
  • Moderator
  • 732 Views
  • 8 replies
  • 1 likes
  • Premium
  • 732 Views
  • 8 replies
  • 1 likes

$4.99 in Ukraine

Hi, Spotify team.I will want to find out reasons why the price for Premium in Russia costs 169₽/month, but it`s $4.99 in Ukraine. This price will be more than 2 times if I exchange rubles into hryvnias and dollars into hryvnias.

  • Casual Listener
  • Hi, Spotify team. I will want to find out reasons why the price for Premium in Russia costs 169 ₽/month, but it`s $4.99 in Ukraine. This price will be more than 2 times if I exchange rubles into hry...
  • Simon1149
  • Newbie
  • 2764 Views
  • 11 replies
  • 25 likes
  • 2764 Views
  • 11 replies
  • 25 likes

Superuser Contribution Free trial and Gift Card

I have the 3 month free trial and I got 2 gift cards to add on and pick up when the trial ends, but when I try to enter the info, I get error messages. "Something went wrong" or "Oops, an error occurred". I thought maybe I couldn't add the cards till...

  • Casual Listener
  • I have the 3 month free trial and I got 2 gift cards to add on and pick up when the trial ends, but when I try to enter the info, I get error messages. "Something went wrong" or "Oops, an error occur...
  • MafeG
  • Spotify Legend
  • 4114 Views
  • 5 replies
  • 0 likes
  • free trial
    Gift Card
  • 4114 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Payment method fails. Changing country

Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructions to change it, but when I try to do so to my aussie credit...

  • Casual Listener
  • Hi everyone   My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructio...
  • Elena
  • Moderator
  • 670 Views
  • 5 replies
  • 0 likes
  • 670 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Code kann nicht eingelöst werden auf dieses Premium Konto?

PlanPremiumCountryGermanyMy Question or IssueHallo, ich habe mir im Laden 12x 1 Monate Spotify Premium gekauft. 4 dieser 12 Karten habe ich auch schon erfolgreich eingelöst, aber bei allen anderen Karten bekomme ich nur folgende Meldung: "Du kannst d...

  • Newbie
  • Plan Premium Country Germany My Question or Issue Hallo, ich habe mir im Laden 12x 1 Monate Spotify Premium gekauft. 4 dieser 12 Karten habe ich auch schon erfolgreich eingelöst, aber bei allen ...
  • Alex
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Need some info about Duo

Hi,I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhere else.We both live in the same house but, due to jo...

  • Songwriter
  • Hi, I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhe...
  • Ver
  • Spotify Legend
  • 335 Views
  • 3 replies
  • 0 likes
  • Duo
  • 335 Views
  • 3 replies
  • 0 likes

Lost my premium

PlanFree/PremiumCountryFinlandDevice(iPhone Operating SystemIOS 10 My Question or Issue My issue is that i paid for my premium three days ago and now i lost it, i would like refund or new free premium, i paid 10€ for nothing and i want my money or my...

  • Newbie
  • Plan Free/Premium Country Finland Device (iPhone 😎 Operating System IOS 10   My Question or Issue   My issue is that i paid for my premium three days ago and now i lost it, i...
  • Hubo
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Discussion
  • 214 Views
  • 1 replies
  • 0 likes