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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59875 Views
  • 25 replies
  • 5 likes
  • 59875 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35564 Views
  • 19 replies
  • 2 likes
  • 35564 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26973 Views
  • 16 replies
  • 3 likes
  • 26973 Views
  • 16 replies
  • 3 likes

Family subscription deactivated all of a sudden

HI there,This morning we were all back to free subscription! We did not ask for that and want to keep our family offer. Can you help?

  • Newbie
  • HI there, This morning we were all back to free subscription! We did not ask for that and want to keep our family offer. Can you help?
  • Bittencourt
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Cobrando 3 meses despois de cancelado

Eu quero o reembolso de um valor que estão me cobrando, e ainda por cima 3 meses depois da conta ser cancelada. URGENTE..

  • Newbie
  • Eu quero o reembolso de um valor que estão me cobrando, e ainda por cima 3 meses depois da conta ser cancelada. URGENTE..
  • Bittencourt
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Prenium not totally work

I paid every mouth for your service and i think i pay a really high price to listen music , but is ok when all the service is great but this mouth i have pay and i cant skip more than 5 music but i got no add and when i gi in a playlist or in suggwst...

  • Newbie
  • I paid every mouth for your service and i think i pay a really high price to listen music , but is ok when all the service is great but this mouth i have pay and i cant skip more than 5 music but i g...
  • user-removed
  • Not applicable
  • 370 Views
  • 3 replies
  • 0 likes
  • 370 Views
  • 3 replies
  • 0 likes

Payment Help

Hello! First time poster here, sorry if this is already asked. I haven't seen an active topic about this yet. So, I paid 387 PHP for 3 months, yet I ended up getting charged 129 PHP every month. Now I have my student discount for 65 PHP, and starting...

  • Casual Listener
  • Hello! First time poster here, sorry if this is already asked. I haven't seen an active topic about this yet.   So, I paid 387 PHP for 3 months, yet I ended up getting charged 129 PHP every mo...
  • user-removed
  • Not applicable
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Solved!! Free Trials

Is there any way I can start the spotify trial without having to enter any card details?

  • Newbie
  • Is there any way I can start the spotify trial without having to enter any card details?
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Canceled a year ago, still charged.

I canceled my Spotify subscription nearly 1 year ago. I've still been getting charged for it every month on the 20th. It's the only account I had and it's starting to get ridiculous. I've put in many complaints, only to get a, "here's some non helpfu...

  • Newbie
  • I canceled my Spotify subscription nearly 1 year ago. I've still been getting charged for it every month on the 20th. It's the only account I had and it's starting to get ridiculous. I've put in many...
  • Jacob
  • Community Legend
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Subscription Is Not Working

So I just paid for premium and they took the money out I singed out of my app and singed back in 10 times and it still doesn't show I'm premium but it does on the website ??

  • Newbie
  • So I just paid for premium and they took the money out I singed out of my app and singed back in 10 times and it still doesn't show I'm premium but it does on the website ??
  • user-removed
  • Not applicable
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas al darme de alta en Premium

Me acabo de dar de alta en la versión premium oferta para estudiantes universitarios, y me dice que estoy en la version "free" y solo me deja escuchar canciones en modo aleatorio, no puedo escogerlas ni nada. A que se debe? Que debo hacer?

  • Casual Listener
  • Me acabo de dar de alta en la versión premium oferta para estudiantes universitarios, y me dice que estoy en la version "free" y solo me deja escuchar canciones en modo aleatorio, no puedo escogerlas...
  • JulianA_Bogota
  • Roadie
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged me 5 times even though I paid already student discount

I have signed up for the student discount but it charged me like 5 times for the same thing and it charged me on another card I had. Please help, I only paid for one month so far, not five

  • Newbie
  • I have signed up for the student discount but it charged me like 5 times for the same thing and it charged me on another card I had. Please help, I only paid for one month so far, not five
  • JulianA_Bogota
  • Roadie
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Trouble with my card

I had a trouble with my card, now is ok, but I can't have again premium

  • Newbie
  • I had a trouble with my card, now is ok, but I can't have again premium
  • 54 Views
  • 0 replies
  • 0 likes
  • 54 Views
  • 0 replies
  • 0 likes

Premium but no premium features?

Hey guys!Since yesterday I have Spotify premium. The offer was "get 30 days free premium for buying premium".. So I should have 2 months premium. But I got a mail and the mail said "premium will ends 28.08.2017" so I have only one month???And there's...

  • Casual Listener
  • Hey guys! Since yesterday I have Spotify premium. The offer was "get 30 days free premium for buying premium".. So I should have 2 months premium. But I got a mail and the mail said "premium will ...
  • Taehyung03
  • Casual Listener
  • 241 Views
  • 3 replies
  • 0 likes
  • 241 Views
  • 3 replies
  • 0 likes

Solved!! Premium doesn't work on my new iPhone

My premium account can't be found. Only get free version...

  • Casual Listener
  • My premium account can't be found. Only get free version...
  • Ulrabulra
  • Casual Listener
  • 131 Views
  • 2 replies
  • 0 likes
  • 131 Views
  • 2 replies
  • 0 likes

Payment issues

My premium I've had for almost a year expired so I paid 9.99 (my normal monthly payment) to turn it back on. But it only gave me the basic service and now wants another payment of 14.99 now and monthly for me to have a family premium? Why would i pay...

  • Casual Listener
  • My premium I've had for almost a year expired so I paid 9.99 (my normal monthly payment) to turn it back on. But it only gave me the basic service and now wants another payment of 14.99 now and month...
  • Bittencourt
  • Spotify Star
  • 158 Views
  • 4 replies
  • 0 likes
  • 158 Views
  • 4 replies
  • 0 likes

Student Discount

I am trying to set up my Premium Student but it keeps saying that I can't be verified as a student. I definitely am a student at that university, how do I fix this.

  • Casual Listener
  • I am trying to set up my Premium Student but it keeps saying that I can't be verified as a student. I definitely am a student at that university, how do I fix this.
  • Maxim
  • Spotify Star
  • 122 Views
  • 3 replies
  • 0 likes
  • 122 Views
  • 3 replies
  • 0 likes

Student Discount Expired

My student discount expired and then I was charged 10 dollars for premium yesterday. I know how to renew the discount but will I be able to get the 5 dollars back?? lol truly living the life of a broke college student.

  • Newbie
  • My student discount expired and then I was charged 10 dollars for premium yesterday. I know how to renew the discount but will I be able to get the 5 dollars back?? lol truly living the life of ...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Cancel my payment

Hi! iwanted to cancel my payment since im no longer using spotify

  • Newbie
  • Hi! iwanted to cancel my payment since im no longer using spotify
  • Robert_W
  • Community Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Premium free

I tried premium free for a month. It is supposed to finish tomorrow (the 8th) but I cancelled it early. Will I still be charged for the following month when my free month runs out?

  • Casual Listener
  • I tried premium free for a month. It is supposed to finish tomorrow (the 8th) but I cancelled it early. Will I still be charged for the following month when my free month runs out?
  • kynesthetic
  • Gig Goer
  • 139 Views
  • 2 replies
  • 0 likes
  • 139 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution hola resulta que pague a las 10:00 am la suscripcion premium y 5 minutos mas tarde le di a la famili

hola resulta que pague a las 10:00 am la suscripcion premium y 5 minutos mas tarde le di a la familiar se quedaron con $99. que pasa en esos casos si me cobraron ambas

  • Newbie
  • hola resulta que pague a las 10:00 am la suscripcion premium y 5 minutos mas tarde le di a la familiar se quedaron con $99. que pasa en esos casos si me cobraron ambas
  • Julian
  • Moderator
  • 315 Views
  • 5 replies
  • 0 likes
  • 315 Views
  • 5 replies
  • 0 likes