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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

194931 Views

123 replies

12 likes

  • 194931 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22175 Views

28 replies

4 likes

  • 22175 Views
  • 28 replies
  • 4 likes

Premium working on phone but not PC

I pay for Premium, and while it is working on my iPhone, it is not working on my PC. I have tried to restart my computer, uninstalled/reinstalled Spotify, and logged out and back in. None of these things activated Premium on the PC. I haven't ever ha...

Newbie

I pay for Premium, and while it is working on my iPhone, it is not working on my PC. I have tried to restart my computer, uninstalled/reinstalled Spotify, and logged out and back in. None of these th...

Luke

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Payment Method

Hello, I've moved to the USA from turkey and want to update my payment method but when I enter the new USA Visa card it says: Spotify is not available in your country. Help, please.

Visitor

Hello, I've moved to the USA from turkey and want to update my payment method but when I enter the new USA Visa card it says: Spotify is not available in your country. Help, please.

danielspaw

Casual Listener

325 Views

4 replies

0 likes

  • 325 Views
  • 4 replies
  • 0 likes

Cant find my account

Apparently I have 2 accounts and I want to make one of them the free service. I try logging in and it will only show me one account, and it's not the one I want

Newbie

Apparently I have 2 accounts and I want to make one of them the free service. I try logging in and it will only show me one account, and it's not the one I want

Tom

Community Legend

165 Views

1 replies

0 likes

  • 165 Views
  • 1 replies
  • 0 likes

Account Family

Hey all. I am living with my sister for a while and she invited me to her family account. I have placed all the right details, such as address and zip code, but I can't get to work my ticket. I keep getting an error message like:"3-oops, something we...

Newbie

Hey all. I am living with my sister for a while and she invited me to her family account. I have placed all the right details, such as address and zip code, but I can't get to work my ticket. I keep ...

Maxim

Spotify Star

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

Premium cambio a free al actualizar la app y no me deja regresar a premium

Ayer se actualizo la app de mi celular y deje de ser premium. Tenia una cuenta familiar y le pedi al administrador que me enviara nuevamente la invitacion pero me dice que hay un error y no me deja volver a ser premium

Visitor

Ayer se actualizo la app de mi celular y deje de ser premium. Tenia una cuenta familiar y le pedi al administrador que me enviara nuevamente la invitacion pero me dice que hay un error y no me deja v...

143 Views

0 replies

0 likes

  • 143 Views
  • 0 replies
  • 0 likes

Spotify changed from Premium to Free

I am currently with Vodafone X and all along I had Spotify premium but yesterday morning it reverted back to a free account. I have been in contact with Vodafone but they could not help me. If someone could help me with this problem it would be great...

Newbie

I am currently with Vodafone X and all along I had Spotify premium but yesterday morning it reverted back to a free account. I have been in contact with Vodafone but they could not help me. If someon...

imattolo

Community Legend

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Spotify premium does not work correctly

Hey.I got my premium payment done yesterday. I can go offline and do everything that is required by premium in all the settings. But once I try to download a playlist and follow the person behind this playlist, I get told that I need spotify premium....

Newbie

Hey. I got my premium payment done yesterday. I can go offline and do everything that is required by premium in all the settings. But once I try to download a playlist and follow the person behind&n...

imattolo

Community Legend

176 Views

1 replies

0 likes

  • 176 Views
  • 1 replies
  • 0 likes

transfering premium from ipad to iphone

i bought a spotify premium account and i have the same account on my iphone and ipad but the premium only works on my ipad, how can and can i transfer the premium to work on my iphone?

Newbie

i bought a spotify premium account and i have the same account on my iphone and ipad but the premium only works on my ipad, how can and can i transfer the premium to work on my iphone?

imattolo

Community Legend

538 Views

1 replies

1 likes

  • 538 Views
  • 1 replies
  • 1 likes

no puedo pagar el premiun

desde principios del mes he intentado pagar mi cuenta y no se puede. a la hora de ingresar los datos de la tarjeta de credito me dice que ha habido unerrar. incluso ya llame al banco y me dijeron que no es error de la tarjeta o el banco. tambien ante...

Newbie

desde principios del mes he intentado pagar mi cuenta y no se puede. a la hora de ingresar los datos de la tarjeta de credito me dice que ha habido unerrar. incluso ya llame al banco y me dijeron que...

156 Views

0 replies

0 likes

  • 156 Views
  • 0 replies
  • 0 likes

Impossible to pay

I'm a paid Spotify subscriber since 2011.Yesterday, I've received an e-mail saying my credit card didn't work for payment.My credit card is perfectly valid and there is no problem with it.So I saw I could pay using Paypal.I followed the link, logged ...

Casual Listener

I'm a paid Spotify subscriber since 2011. Yesterday, I've received an e-mail saying my credit card didn't work for payment. My credit card is perfectly valid and there is no problem with it. So I ...

Leurkou

Casual Listener

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Kiidio - what happened to this spotify-univesalmusic kidsfriendly frontend app for kids?

What happened to this service in the Nordic countries - specifically Denmark? http://www.recordere.dk/2015/10/spotify-kunder-faar-musik-streaming-til-de-mindste/ Used to be on www.kiidio.com too Help?

Newbie

What happened to this service in the Nordic countries - specifically Denmark?   http://www.recordere.dk/2015/10/spotify-kunder-faar-musik-streaming-til-de-mindste/   Used to be on www.k...

180 Views

0 replies

0 likes

  • 180 Views
  • 0 replies
  • 0 likes

Customer service urgent

You took my payment and shut my account off this needs fixed or I'm terminating service for 4 years your billing has been jacked up but this is bs now you take the payment and provide no service email me asap

Casual Listener

You took my payment and shut my account off this needs fixed or I'm terminating service for 4 years your billing has been jacked up but this is bs now you take the payment and provide no service emai...

125 Views

0 replies

0 likes

  • 125 Views
  • 0 replies
  • 0 likes

CORPORATE RATE

Hi There, Looking to find out if you offer a corporate rate for companies with staff members over 100... we are looking to gift our staff with memberships if we can get a discounted rate. Thanks

Newbie

Hi There,   Looking to find out if you offer a corporate rate for companies with staff members over 100... we are looking to gift our staff with memberships if we can get a discounted rate.&nb...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

Premium

Why am I being paid for premium when my subscription is free and I don’t use the app anymore?

Newbie

Why am I being paid for premium when my subscription is free and I don’t use the app anymore? 

119 Views

0 replies

0 likes

  • 119 Views
  • 0 replies
  • 0 likes

buy 1 year for $99

I cannot find how to purchase a full year for $99 that was advertised for December deal.

Newbie

I cannot find how to purchase a full year for $99 that was advertised for December deal.

173 Views

0 replies

1 likes

  • 173 Views
  • 0 replies
  • 1 likes

Superuser Contribution Joining a Premium for Family Plan

Hi there! I am trying to join a Premium for Family Plan. I received an invitation from another member of the plan. I set up a Spotify account, but now I can't find how to upgrade to the existing Family plan. Any help would be appreciated.

Casual Listener

Hi there!  I am trying to join a Premium for Family Plan.  I received an invitation from another member of the plan.  I set up a Spotify account, but now I can't find how to upgrade to...

Theo18

Newbie

462 Views

4 replies

0 likes

  • 462 Views
  • 4 replies
  • 0 likes

Can't find 99eur deal anymore

I got a notification with 99eur for a year but didn't have the time at that moment.Now I can't find it anymore.Can you please provide the link? I'm a premium user already. Thanks,Karel

Newbie

I got a notification with 99eur for a year but didn't have the time at that moment. Now I can't find it anymore. Can you please provide the link? I'm a premium user already.   Thanks, Karel

Bethany_Dawn

Community Legend

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

3 month £0.99 deal, followed by gift card

Hi, please can you advise if the following is possible and if I understand correctly? - create a brand new Spotify premium account, claiming the 0.99 offer for 3 months using a payment method such as credit/debit card - at some point during the 3 mon...

Gig Goer

Hi, please can you advise if the following is possible and if I understand correctly?   - create a brand new Spotify premium account, claiming the 0.99 offer for 3 months using a payment metho...

Bethany_Dawn

Community Legend

1597 Views

3 replies

0 likes

  • 1597 Views
  • 3 replies
  • 0 likes

18app "Your last payment didn't work."

Salve, ho pagato 6 mesi di abbonamento con 18app.Da giorni ormai spotify mi diceva che il mio abbonamento non era attivo ma adesso addirittura mi e' stato bloccato l'abbonamento quando dovrei aver pagato fino a Maggio, vorrei capire il motivo.

Newbie

Salve, ho pagato 6 mesi di abbonamento con 18app. Da giorni ormai spotify mi diceva che il mio abbonamento non era attivo ma adesso addirittura mi e' stato bloccato l'abbonamento quando dovrei aver ...

153 Views

0 replies

0 likes

  • 153 Views
  • 0 replies
  • 0 likes

Redeem Page not found

Hey Guys.I'm from germany. And is buyed me a gift-card. But when I want to go to the Redeem page, they told me there is no page. Also the gift-card website is not found. I'm sad right now, because idk where i can redeem my gift card to get premium

Newbie

Hey Guys. I'm from germany. And is buyed me a gift-card. But when I want to go to the Redeem page, they told me there is no page. Also the gift-card website is not found. I'm sad right now, because ...

Luke

Spotify Star

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes