Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
194931 Views
123 replies
12 likes
- 194931 Views
- 123 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22175 Views
28 replies
4 likes
- 22175 Views
- 28 replies
- 4 likes
Premium working on phone but not PC
I pay for Premium, and while it is working on my iPhone, it is not working on my PC. I have tried to restart my computer, uninstalled/reinstalled Spotify, and logged out and back in. None of these things activated Premium on the PC. I haven't ever ha...
I pay for Premium, and while it is working on my iPhone, it is not working on my PC. I have tried to restart my computer, uninstalled/reinstalled Spotify, and logged out and back in. None of these th...
Spotify Star
256 Views
1 replies
0 likes
- 256 Views
- 1 replies
- 0 likes
Payment Method
Hello, I've moved to the USA from turkey and want to update my payment method but when I enter the new USA Visa card it says: Spotify is not available in your country. Help, please.
Hello, I've moved to the USA from turkey and want to update my payment method but when I enter the new USA Visa card it says: Spotify is not available in your country. Help, please.
Casual Listener
325 Views
4 replies
0 likes
- 325 Views
- 4 replies
- 0 likes
Cant find my account
Apparently I have 2 accounts and I want to make one of them the free service. I try logging in and it will only show me one account, and it's not the one I want
Apparently I have 2 accounts and I want to make one of them the free service. I try logging in and it will only show me one account, and it's not the one I want
Community Legend
165 Views
1 replies
0 likes
- 165 Views
- 1 replies
- 0 likes
Account Family
Hey all. I am living with my sister for a while and she invited me to her family account. I have placed all the right details, such as address and zip code, but I can't get to work my ticket. I keep getting an error message like:"3-oops, something we...
Hey all. I am living with my sister for a while and she invited me to her family account. I have placed all the right details, such as address and zip code, but I can't get to work my ticket. I keep ...
Spotify Star
179 Views
1 replies
0 likes
- 179 Views
- 1 replies
- 0 likes
Premium cambio a free al actualizar la app y no me deja regresar a premium
Ayer se actualizo la app de mi celular y deje de ser premium. Tenia una cuenta familiar y le pedi al administrador que me enviara nuevamente la invitacion pero me dice que hay un error y no me deja volver a ser premium
Ayer se actualizo la app de mi celular y deje de ser premium. Tenia una cuenta familiar y le pedi al administrador que me enviara nuevamente la invitacion pero me dice que hay un error y no me deja v...
143 Views
0 replies
0 likes
- 143 Views
- 0 replies
- 0 likes
Spotify changed from Premium to Free
I am currently with Vodafone X and all along I had Spotify premium but yesterday morning it reverted back to a free account. I have been in contact with Vodafone but they could not help me. If someone could help me with this problem it would be great...
I am currently with Vodafone X and all along I had Spotify premium but yesterday morning it reverted back to a free account. I have been in contact with Vodafone but they could not help me. If someon...
Community Legend
214 Views
1 replies
0 likes
- 214 Views
- 1 replies
- 0 likes
Spotify premium does not work correctly
Hey.I got my premium payment done yesterday. I can go offline and do everything that is required by premium in all the settings. But once I try to download a playlist and follow the person behind this playlist, I get told that I need spotify premium....
Hey. I got my premium payment done yesterday. I can go offline and do everything that is required by premium in all the settings. But once I try to download a playlist and follow the person behind&n...
Community Legend
176 Views
1 replies
0 likes
- 176 Views
- 1 replies
- 0 likes
transfering premium from ipad to iphone
i bought a spotify premium account and i have the same account on my iphone and ipad but the premium only works on my ipad, how can and can i transfer the premium to work on my iphone?
i bought a spotify premium account and i have the same account on my iphone and ipad but the premium only works on my ipad, how can and can i transfer the premium to work on my iphone?
Community Legend
538 Views
1 replies
1 likes
- 538 Views
- 1 replies
- 1 likes
no puedo pagar el premiun
desde principios del mes he intentado pagar mi cuenta y no se puede. a la hora de ingresar los datos de la tarjeta de credito me dice que ha habido unerrar. incluso ya llame al banco y me dijeron que no es error de la tarjeta o el banco. tambien ante...
desde principios del mes he intentado pagar mi cuenta y no se puede. a la hora de ingresar los datos de la tarjeta de credito me dice que ha habido unerrar. incluso ya llame al banco y me dijeron que...
156 Views
0 replies
0 likes
- 156 Views
- 0 replies
- 0 likes
Impossible to pay
I'm a paid Spotify subscriber since 2011.Yesterday, I've received an e-mail saying my credit card didn't work for payment.My credit card is perfectly valid and there is no problem with it.So I saw I could pay using Paypal.I followed the link, logged ...
I'm a paid Spotify subscriber since 2011. Yesterday, I've received an e-mail saying my credit card didn't work for payment. My credit card is perfectly valid and there is no problem with it. So I ...
Casual Listener
178 Views
1 replies
0 likes
- 178 Views
- 1 replies
- 0 likes
Kiidio - what happened to this spotify-univesalmusic kidsfriendly frontend app for kids?
What happened to this service in the Nordic countries - specifically Denmark? http://www.recordere.dk/2015/10/spotify-kunder-faar-musik-streaming-til-de-mindste/ Used to be on www.kiidio.com too Help?
What happened to this service in the Nordic countries - specifically Denmark? http://www.recordere.dk/2015/10/spotify-kunder-faar-musik-streaming-til-de-mindste/ Used to be on www.k...
180 Views
0 replies
0 likes
- 180 Views
- 0 replies
- 0 likes
Customer service urgent
You took my payment and shut my account off this needs fixed or I'm terminating service for 4 years your billing has been jacked up but this is bs now you take the payment and provide no service email me asap
You took my payment and shut my account off this needs fixed or I'm terminating service for 4 years your billing has been jacked up but this is bs now you take the payment and provide no service emai...
125 Views
0 replies
0 likes
- 125 Views
- 0 replies
- 0 likes
CORPORATE RATE
Hi There, Looking to find out if you offer a corporate rate for companies with staff members over 100... we are looking to gift our staff with memberships if we can get a discounted rate. Thanks
Hi There, Looking to find out if you offer a corporate rate for companies with staff members over 100... we are looking to gift our staff with memberships if we can get a discounted rate.&nb...
270 Views
0 replies
0 likes
- 270 Views
- 0 replies
- 0 likes
Premium
Why am I being paid for premium when my subscription is free and I don’t use the app anymore?
Why am I being paid for premium when my subscription is free and I don’t use the app anymore?
119 Views
0 replies
0 likes
- 119 Views
- 0 replies
- 0 likes
buy 1 year for $99
I cannot find how to purchase a full year for $99 that was advertised for December deal.
I cannot find how to purchase a full year for $99 that was advertised for December deal.
173 Views
0 replies
1 likes
- 173 Views
- 0 replies
- 1 likes
Superuser Contribution Joining a Premium for Family Plan
Hi there! I am trying to join a Premium for Family Plan. I received an invitation from another member of the plan. I set up a Spotify account, but now I can't find how to upgrade to the existing Family plan. Any help would be appreciated.
Hi there! I am trying to join a Premium for Family Plan. I received an invitation from another member of the plan. I set up a Spotify account, but now I can't find how to upgrade to...
Newbie
462 Views
4 replies
0 likes
- 462 Views
- 4 replies
- 0 likes
Can't find 99eur deal anymore
I got a notification with 99eur for a year but didn't have the time at that moment.Now I can't find it anymore.Can you please provide the link? I'm a premium user already. Thanks,Karel
I got a notification with 99eur for a year but didn't have the time at that moment. Now I can't find it anymore. Can you please provide the link? I'm a premium user already. Thanks, Karel
Community Legend
213 Views
1 replies
0 likes
- 213 Views
- 1 replies
- 0 likes
3 month £0.99 deal, followed by gift card
Hi, please can you advise if the following is possible and if I understand correctly? - create a brand new Spotify premium account, claiming the 0.99 offer for 3 months using a payment method such as credit/debit card - at some point during the 3 mon...
Hi, please can you advise if the following is possible and if I understand correctly? - create a brand new Spotify premium account, claiming the 0.99 offer for 3 months using a payment metho...
Community Legend
1597 Views
3 replies
0 likes
- 1597 Views
- 3 replies
- 0 likes
18app "Your last payment didn't work."
Salve, ho pagato 6 mesi di abbonamento con 18app.Da giorni ormai spotify mi diceva che il mio abbonamento non era attivo ma adesso addirittura mi e' stato bloccato l'abbonamento quando dovrei aver pagato fino a Maggio, vorrei capire il motivo.
Salve, ho pagato 6 mesi di abbonamento con 18app. Da giorni ormai spotify mi diceva che il mio abbonamento non era attivo ma adesso addirittura mi e' stato bloccato l'abbonamento quando dovrei aver ...
153 Views
0 replies
0 likes
- 153 Views
- 0 replies
- 0 likes
Redeem Page not found
Hey Guys.I'm from germany. And is buyed me a gift-card. But when I want to go to the Redeem page, they told me there is no page. Also the gift-card website is not found. I'm sad right now, because idk where i can redeem my gift card to get premium
Hey Guys. I'm from germany. And is buyed me a gift-card. But when I want to go to the Redeem page, they told me there is no page. Also the gift-card website is not found. I'm sad right now, because ...
Spotify Star
200 Views
1 replies
0 likes
- 200 Views
- 1 replies
- 0 likes