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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59887 Views
  • 25 replies
  • 5 likes
  • 59887 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35564 Views
  • 19 replies
  • 2 likes
  • 35564 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26973 Views
  • 16 replies
  • 3 likes
  • 26973 Views
  • 16 replies
  • 3 likes

Superuser Contribution PREMIUM

MI PAPA CONTROLA LA CUENTA PREMIUM Y ME INVITO PERO CUANDO COMPLETO MIS DATOS DICE QUE NO RESIDO EN EL MISMO LUGAR QUE ÉL, PERO SI LO HAGO, Y YA HE INTENTADO VARIAS VECES Y ME SALE LO MISMO, ESPERO QUE PUEDAN SOLUCIONAR ESTO PRONTO.

  • Casual Listener
  • MI PAPA CONTROLA LA CUENTA PREMIUM Y ME INVITO PERO CUANDO COMPLETO MIS DATOS DICE QUE NO RESIDO EN EL MISMO LUGAR QUE ÉL, PERO SI LO HAGO, Y YA HE INTENTADO VARIAS VECES Y ME SALE LO MISMO, ESPERO Q...
  • Aimee_T
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAGUE SPOTIFY FAMILIAR Y NO ME SALE PREMIUM

HACE UNA HR DECIDÍ COMPRAR SPOTIFY PREMIUM FAMILIAR, ACCEDÍ A MI CUENTA DE SPOTIFY DESDE MI FACEBOOK, LE DI CLIC EN SPOTIFY FAMILIAR, INSERTE LOS DATOS DE MI TARJETA Y SIGUE SALIENDO QUE MI CUENTA ESTA EN MODO GRATIS Y NO TENGO PREMIUM FAMILIAR YA RE...

  • Newbie
  • HACE UNA HR DECIDÍ COMPRAR SPOTIFY PREMIUM FAMILIAR, ACCEDÍ A MI CUENTA DE SPOTIFY DESDE MI FACEBOOK, LE DI CLIC EN SPOTIFY FAMILIAR, INSERTE LOS DATOS DE MI TARJETA Y SIGUE SALIENDO QUE MI CUENTA ES...
  • Aimee_T
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Trying to stop Premium but text number not working (UK)

My son (12 at the time) had downloaded Spotify and somehow got signed up for the premium to pay via his phone. We have had 5 payments come out as he has not told us about the text messages he receives before we picked up that he was getting charged. ...

  • Newbie
  • My son (12 at the time) had downloaded Spotify and somehow got signed up for the premium to pay via his phone. We have had 5 payments come out as he has not told us about the text messages he receive...
  • 109 Views
  • 0 replies
  • 1 likes
  • 109 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Family Premium

I was invited to the family premium plan, I live with the owner and I put the same address, and even then it appears that I was not accepted in the plan because they can not verify my address with his. I do not know what I'm doing, please help me.

  • Newbie
  • I was invited to the family premium plan, I live with the owner and I put the same address, and even then it appears that I was not accepted in the plan because they can not verify my address with hi...
  • Aimee_T
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Have premium but not changed

Hi,I paid for premium yesterday and just now it says I have to pay premium to get unlimited skips. On my accounts it says I have premium so it has switched.Best,A

  • Newbie
  • Hi, I paid for premium yesterday and just now it says I have to pay premium to get unlimited skips. On my accounts it says I have premium so it has switched. Best, A
  • Aimee_T
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Excluded from family subscription

Im a premium user for at least a year and suddently the spotify excluded me from my family subscription. Now when my sister try to invite me back it doenst allow me to join saying i dont live with my sister (?). I tried several times trough my cell a...

  • Newbie
  • Im a premium user for at least a year and suddently the spotify excluded me from my family subscription. Now when my sister try to invite me back it doenst allow me to join saying i dont live with my...
  • Aimee_T
  • Roadie
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

My premium subscription is not working, I have paid with a working debit card and received an email confirmation. I have also logged out of my account and back in five separate times. I am extremely unhappy and am about to never use Spotify again.

  • Newbie
  • My premium subscription is not working, I have paid with a working debit card and received an email confirmation. I have also logged out of my account and back in five separate times. I am extremely ...
  • Aimee_T
  • Roadie
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

I am paying for premium every month but i´m still in free mode

I used the free trial for three months a while ago, since the trial ended I have been charged every month with the subscription for premium but still getting the free mode with all the comercials on. When I enter my profile there is no record of any ...

  • Visitor
  • I used the free trial for three months a while ago, since the trial ended I have been charged every month with the subscription for premium but still getting the free mode with all the comercials on....
  • user-removed
  • Not applicable
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account downgrade?

Hi, My Premium account has suddenly been downgraded back to free. Is something wrong? Latest payment was 26-07-2017 so that shouldn't be the problem. I have logged out an logged in again, and even updated the iPhone app.Can someone help me?Thanks in ...

  • Newbie
  • Hi,   My Premium account has suddenly been downgraded back to free. Is something wrong? Latest payment was 26-07-2017 so that shouldn't be the problem. I have logged out an logged in again, an...
  • Aimee_T
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Premium Family Plan- not letting me purchase

Hello, I've been having troubles trying to purchase the Spotify family plan. I'm not a current premium plan user. I had the free Spotify account and was trying to upgrade to a family plan. I am constantly getting a loading symbol. I'll include a phot...

  • Casual Listener
  • Hello, I've been having troubles trying to purchase the Spotify family plan. I'm not a current premium plan user. I had the free Spotify account and was trying to upgrade to a family plan. I am const...
  • Katetrooper
  • Casual Listener
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

EMAIL NUNCA CHEGA

Meu plano familiar bugou e sai da lista, me enviar o convite novamente porém fala que chegará um email com os próximos passos, e isso já faz mais de 2 dias. Alguém já passou por isso?

  • Newbie
  • Meu plano familiar bugou e sai da lista, me enviar o convite novamente porém fala que chegará um email com os próximos passos, e isso já faz mais de 2 dias. Alguém já passou por isso?
  • Bittencourt
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged but only got spotify free.

Ive tried contacting spotify but they haven't got back to me and they haven't got a contsct number. I'm getting quite annoyed as this is the 4th month I've been charged for spotify and I havent even got premium!!

  • Newbie
  • Ive tried contacting spotify but they haven't got back to me and they haven't got a contsct number. I'm getting quite annoyed as this is the 4th month I've been charged for spotify and I havent even ...
  • Aimee_T
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Student discount

I recently became a student and wanted to renew my premium only if it was at the student discounted price. I accidentally did the regular premium and when trying to do the student it said it couldn't verify my status. Is there anyway to get 9.99 plus...

  • Newbie
  • I recently became a student and wanted to renew my premium only if it was at the student discounted price. I accidentally did the regular premium and when trying to do the student it said it couldn't...
  • 73 Views
  • 0 replies
  • 0 likes
  • 73 Views
  • 0 replies
  • 0 likes

Solved!! Premium problem

I have a problem with my Spotify premium account. I took the premium 2 days ago, on the computer, so on the computer everything is okay, but on the phone there is a lot of problems.. My Playlist are downloaded, but : I can't put the shuffle mode or r...

  • Casual Listener
  • I have a problem with my Spotify premium account. I took the premium 2 days ago, on the computer, so on the computer everything is okay, but on the phone there is a lot of problems.. My Playlist are ...
  • II-Hurricane-II
  • Casual Listener
  • 205 Views
  • 2 replies
  • 0 likes
  • 205 Views
  • 2 replies
  • 0 likes

Premium

I unsubscribe to premium this last month but it is staying premium till September. Am I going to get chargers

  • Newbie
  • I unsubscribe to premium this last month but it is staying premium till September. Am I going to get chargers
  • user-removed
  • Not applicable
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Solved!! Premium disappeared

Today we all lost our premium accounts (premium for family). We don't know what was the case to cause this to happen, because everything was paid. Is this a error or a glitch that happened today? And what else can we do about this?

  • Casual Listener
  • Today we all lost our premium accounts (premium for family). We don't know what was the case to cause this to happen, because everything was paid. Is this a error or a glitch that happened today? And...
  • JoostGeerlings
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

Premium activation

Hey guys . I have paid my premium through dragon pay . How long will my acc be activated to premium. Will I get a notice through mail or txt???

  • Newbie
  • Hey guys . I have paid my premium through dragon pay . How long will my acc be activated to premium. Will I get a notice through mail or txt???
  • user-removed
  • Not applicable
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium cancellation

Does anyone know what will happen if I'll just stop paying for the Premium account? Is it just going to be cancelled automatically or there will be some problem with it? Thanks

  • Casual Listener
  • Does anyone know what will happen if I'll just stop paying for the Premium account? Is it just going to be cancelled automatically or there will be some problem with it? Thanks
  • rossi1911
  • Community Legend
  • 424 Views
  • 3 replies
  • 0 likes
  • Spotify
  • 424 Views
  • 3 replies
  • 0 likes

Purchased Premium while on Free Trial

I paid my monthly payment on my subscription in Spotify even my 7-day free trial was not expired, when will I know if my payment was activated?

  • Newbie
  • I paid my monthly payment on my subscription in Spotify even my 7-day free trial was not expired, when will I know if my payment was activated?
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Solved!! premium

Hi alli have just upgraded my phone package and it comes with 12 months spotifiy subsription. As a premium member already anyone know how i go about canceling my direct (thats the easy bit) and use the free package that comes with my upgrade to carry...

  • Casual Listener
  • Hi all i have just upgraded my phone package and it comes with 12 months spotifiy subsription.  As a premium member already anyone know how i go about canceling my direct (thats the easy bit) a...
  • Maxim
  • Spotify Star
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes