Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 147049 Views
- 99 replies
- 12 likes
- 147049 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16977 Views
- 27 replies
- 4 likes
- 16977 Views
- 27 replies
- 4 likes
Solved!!Superuser Contribution Addebito 9,99 sebbene abbonamento non sottoscritto
Il mio abbonamento risulta Free, eppure ho ricevuto lo stesso lo scalo dei soldi sulla carta, come lo disattivo? Posso essere rimborsata?
- Il mio abbonamento risulta Free, eppure ho ricevuto lo stesso lo scalo dei soldi sulla carta, come lo disattivo? Posso essere rimborsata?
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- Roadie
- 294 Views
- 1 replies
- 0 likes
- 294 Views
- 1 replies
- 0 likes
Solved!! How activate the offer?
I got an offer that says I get Spotify premium for 990 sek the whole next year 2018, which means two months for free. On the link I can't find any button how to actually activate the offer. All there is is text and an explanation about premium. How d...
- I got an offer that says I get Spotify premium for 990 sek the whole next year 2018, which means two months for free. On the link I can't find any button how to actually activate the offer. All there...
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- Community Legend
- 452 Views
- 3 replies
- 1 likes
- 452 Views
- 3 replies
- 1 likes
I was charged after cancelling?
Hi all! I was charged after cancelling my premium. I cancelled it because my Facebook was comprimised so I had to delete it and start another. So how can I go about getting a refund?
- Hi all! I was charged after cancelling my premium. I cancelled it because my Facebook was comprimised so I had to delete it and start another. So how can I go about getting a refund?
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- 100 Views
- 0 replies
- 0 likes
- 100 Views
- 0 replies
- 0 likes
Sudden increase to 14.99 euros
I live in Belgium and I've been using Spotify premium for over a year now. Every 5 of the month Spotify takes 10 euros from my Paypal. Today I see that I don't have premium anymore and when I click for more details it says this :"€ 14,99 per month. A...
- I live in Belgium and I've been using Spotify premium for over a year now. Every 5 of the month Spotify takes 10 euros from my Paypal. Today I see that I don't have premium anymore and when I click f...
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- 146 Views
- 0 replies
- 0 likes
- 146 Views
- 0 replies
- 0 likes
error signing up family account
Spotify keeps giving error-3 when i try to approve a membership for the family premium thou all the information i put in is correct. Any idea how to solve it?
- Spotify keeps giving error-3 when i try to approve a membership for the family premium thou all the information i put in is correct. Any idea how to solve it?
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- Newbie
- 216 Views
- 2 replies
- 0 likes
- 216 Views
- 2 replies
- 0 likes
Subscription problem to a family account
Hi dear spotify community,I joined a spotify premium family account last month but I forgot to activate my account.Therefore, my account was kicked off the family. I am now trying to get back into the family account (I received a new email to activat...
- Hi dear spotify community, I joined a spotify premium family account last month but I forgot to activate my account. Therefore, my account was kicked off the family. I am now trying to get back int...
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- Newbie
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
Want to buy Yearly but moving
I have been actively using Spotify in Singapore for the past 1 year. Recently a promotional offer e-mail was sent to me. This e-mail advertised Spotify at S$99 for the whole year. Of course this is definitely value for money. But I will be moving out...
- I have been actively using Spotify in Singapore for the past 1 year. Recently a promotional offer e-mail was sent to me. This e-mail advertised Spotify at S$99 for the whole year. Of course thi...
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- Spotify Star
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
Profile not updating; card not accepted
Hello! I am trying to enroll in the special Spotify premium deal right now (3 months for .99). I live in Malta. My Facebook profile and Spotify account say Malta. My Spotify account shows my old email address, which has been updated on Facebook. That...
- Hello! I am trying to enroll in the special Spotify premium deal right now (3 months for .99). I live in Malta. My Facebook profile and Spotify account say Malta. My Spotify account shows my old emai...
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- 97 Views
- 0 replies
- 0 likes
- 97 Views
- 0 replies
- 0 likes
Lost all my songs & playlists
Hi all, I had a problem with my account, change my credit card and did not uploaded my infos so I went back to free. In the mean time I kept all my songs and music on my mobile app but my Mac app started from scratch and didn't show anything, they di...
- Hi all, I had a problem with my account, change my credit card and did not uploaded my infos so I went back to free. In the mean time I kept all my songs and music on my mobile app...
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- Community Legend
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Not able to pay
Hello, I am from Brazil and I am having problens to pay with all pay options available in my country. If I try to pay with Credit Card, I get an error message:[PT] "Opa, parece que seu cartão ou serviço de pagamento está num dia ruim. Não se preocupe...
- Hello, I am from Brazil and I am having problens to pay with all pay options available in my country. If I try to pay with Credit Card, I get an error message: [PT] "Opa, parece qu...
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- Spotify Star
- 421 Views
- 3 replies
- 0 likes
- 421 Views
- 3 replies
- 0 likes
Charged for Monthly Plan, not 0.99 Deal
I was trying to activate my 0.99 for 3 months offer through a link that was emailed to me but I've been charged 9.99 monthly charge. Can you please fix this and refund the difference or cancel my subscription and refund the total. Thank you.
- I was trying to activate my 0.99 for 3 months offer through a link that was emailed to me but I've been charged 9.99 monthly charge. Can you please fix this and refund the difference or cancel my sub...
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- 128 Views
- 0 replies
- 0 likes
- 128 Views
- 0 replies
- 0 likes
Solved!! Yearly offer
Hi, I currently have an individual account - in the US. $9.99/monthI got the $99 yearly offer when I opened the app.I clicked to subscribe but then received this error:"It appears that you are not eligible for the discounted product that you are tryi...
- Hi, I currently have an individual account - in the US. $9.99/month I got the $99 yearly offer when I opened the app. I clicked to subscribe but then received this error: "It appears...
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- Community Legend
- 1348 Views
- 18 replies
- 0 likes
- 1348 Views
- 18 replies
- 0 likes
Charged twice this month
Anyone else been charged twice in one month? VISA is saying to take it up with spotify... but hard to get a hold of anyone here!
- Anyone else been charged twice in one month? VISA is saying to take it up with spotify... but hard to get a hold of anyone here!
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- Spotify Star
- 289 Views
- 5 replies
- 0 likes
- 289 Views
- 5 replies
- 0 likes
Spotify premium promo Php 129 for 3 months
Just saw the ad for spotify 129 Php for 3 months, i just rcvd the confirmation that i was charged the said amount but when i check my subscriptions tab it shows that my premium subscription will renew next month, so does that mean it will expire next...
- Just saw the ad for spotify 129 Php for 3 months, i just rcvd the confirmation that i was charged the said amount but when i check my subscriptions tab it shows that my premium subscription will rene...
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- Newbie
- 18534 Views
- 12 replies
- 0 likes
- 18534 Views
- 12 replies
- 0 likes
Subscription not extended by 12 months beyond current subscription end date
Hi all, 10 minutes ago, on Sunday the 3rd of December, my Spotify Premium subscription was paid up until the end of the month (31st of December 2017). I took advantage of a promotion to buy a 12 month Premium subscription for AUD $119 (it's normally ...
- Hi all, 10 minutes ago, on Sunday the 3rd of December, my Spotify Premium subscription was paid up until the end of the month (31st of December 2017). I took advantage of a promotio...
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- Casual Listener
- 444 Views
- 3 replies
- 1 likes
- 444 Views
- 3 replies
- 1 likes
Why certain music titles are marked gray & other music titles are marked white?
Hi, As I'm enjoying my 3 month trial subscription, I noticed that certain music titles are marked gray & other music titles are marked white. Why does that continuous trend occurring with every music titles on Spotify? Why show the music titles if th...
- Hi, As I'm enjoying my 3 month trial subscription, I noticed that certain music titles are marked gray & other music titles are marked white. Why does that continuous trend occurring wit...
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- Community Legend
- 964 Views
- 1 replies
- 0 likes
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Grayed Music Titles
- 964 Views
- 1 replies
- 0 likes
fail to upgrade premium
love the app but i have an issue with it. i've purchase the monthly premium subscription using z-Gold MOLpoints and my purchase was successfully. however my spotify doesnt uprade to premium version. will give u 5star if u help solving my problem. tha...
- love the app but i have an issue with it. i've purchase the monthly premium subscription using z-Gold MOLpoints and my purchase was successfully. however my spotify doesnt uprade to premium version. ...
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- Community Legend
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
Spotify charged me for 2 subscriptions accidentally.
I tried to get a student discount, as I am a student. Spotify asked for my details and said you haven’t paid for it yet as you need to confirm that you are a student. So I was like yeah fair enough but when I typed in my school it said it was invalid...
- I tried to get a student discount, as I am a student. Spotify asked for my details and said you haven’t paid for it yet as you need to confirm that you are a student. So I was like yeah fair enough b...
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- 171 Views
- 0 replies
- 0 likes
- 171 Views
- 0 replies
- 0 likes
Spotify made error on payment date..
Hi.. Is any body can show me how to contact Spotify customer service? Spotify made error on my payment date.On payment no. 713092395573079-2; it suppose date on 24/11/2017 but Spotify system made it date on 28/10/2017. Another error on payment no. 75...
- Hi.. Is any body can show me how to contact Spotify customer service? Spotify made error on my payment date. On payment no. 713092395573079-2; it suppose date on 24/11/2017 but Spotify system made i...
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- 160 Views
- 0 replies
- 0 likes
- 160 Views
- 0 replies
- 0 likes
Help, account double charged
I need help, so I was looking at the student deal and put my card details down then I realised I wasn't eligible for it so I got the $119 dollar premium deal I then look at my account and they have charged me for both. how do I get rid of the student...
- I need help, so I was looking at the student deal and put my card details down then I realised I wasn't eligible for it so I got the $119 dollar premium deal I then look at my account and they have c...
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- Not applicable
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes