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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75213 Views
20 replies
100 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140257 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80607 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270004 Views
159 replies
13 likes
I recently purchased the promotional trial offer of 3 Months of Spotify Premium for 99 cents, however, the premium features don't seem to be activated on the android app. Checklist:1. Received Confirmation Email.2. Re-logged into the app.3. Fresh ins...
I recently purchased the promotional trial offer of 3 Months of Spotify Premium for 99 cents, however, the premium features don't seem to be activated on the android app. Checklist: 1. Rece...
Casual Listener
632 Views
2 replies
0 likes
I wanna pay for the house family plan as part of a Christmas gift, does anyone know can you make it an annual payment like the Spotify solo premium accounts?
I wanna pay for the house family plan as part of a Christmas gift, does anyone know can you make it an annual payment like the Spotify solo premium accounts?
Newbie
4473 Views
3 replies
5 likes
Hi Support, I signed up monthly subscription plan with direct paid the payment thru my credit card on every 20th month. Last 2 days i received a pop up and offering me to sign up yearly plan with 2 months payment waived hence, I did it on 20th Dec Mo...
Hi Support, I signed up monthly subscription plan with direct paid the payment thru my credit card on every 20th month. Last 2 days i received a pop up and offering me to sign up yearly...
415 Views
0 replies
0 likes
Hola, Tengo plan familiar. Tengo hijo de 12 anios. Le envie invitacion, pero para aceptarla debe crear una cuenta. Al crear una nueva cuenta esa cuenta es Free, por lo tanto el sistema le indica que es menor y no puede crear una cuenta... Estoy en un...
Hola, Tengo plan familiar. Tengo hijo de 12 anios. Le envie invitacion, pero para aceptarla debe crear una cuenta. Al crear una nueva cuenta esa cuenta es Free, por lo tanto el...
629 Views
0 replies
1 likes
Hi I purchased premium and it hasn’t gone through I have a receipt in my email and everything and I’ve logged out and all and still am getting nothing
Hi I purchased premium and it hasn’t gone through I have a receipt in my email and everything and I’ve logged out and all and still am getting nothing
220 Views
0 replies
0 likes
Hi, I have a Spotify Family plan but only my daughter account was able to get my plan. We are 4 members living in the same house ( Me, wife and two kids daughter and son). My son tried to get the premiun access but it was impossible. He used his goog...
Hi, I have a Spotify Family plan but only my daughter account was able to get my plan. We are 4 members living in the same house ( Me, wife and two kids daughter and son). My son tried...
176 Views
0 replies
0 likes
Hola! Tengo en mi tarjeta de credito el cargo por mi cuenta y el cargo por a cuenta de mi ex pareja, hace ya meses. Lo que estuve intentando y no puedo es quitar su suscripcion de mi tarjeta de credito! Alguien sabe como resolverlo?
Hola! Tengo en mi tarjeta de credito el cargo por mi cuenta y el cargo por a cuenta de mi ex pareja, hace ya meses. Lo que estuve intentando y no puedo es quitar su suscripcion de mi tarjeta de credi...
177 Views
0 replies
0 likes
I have Spotify Premium and i'm still getting adds. Not videos but picture adds that pop up while phone is locked and when they do the volume auto drops to barely audible and will go back up a bit when i open the phone and close the add (but not to or...
I have Spotify Premium and i'm still getting adds. Not videos but picture adds that pop up while phone is locked and when they do the volume auto drops to barely audible and will go back up a bit whe...
164 Views
0 replies
0 likes
Hello: I really need some help. I moved to France to study abroad for a year. Last week, I had my wallet stolen so i had to cancel all my cards.Right now, I can only use a spanish credit card but spotify does not let me change the country: the only p...
Hello: I really need some help. I moved to France to study abroad for a year. Last week, I had my wallet stolen so i had to cancel all my cards. Right now, I can only use a spanish credit c...
156 Views
0 replies
0 likes
Hi.I bought spotify but could not give you student document. However it cost 6.99 and i am not premium. And then i give you document but it cost 6.99 again. And i haven't premium still. I lost 13.98. Help!
Hi. I bought spotify but could not give you student document. However it cost 6.99 and i am not premium. And then i give you document but it cost 6.99 again. And i haven't premium still. I lost 13.9...
155 Views
0 replies
0 likes
After the expiration of the monthly subscription I have made the subscription for one year at the cost of 99.00 euro. I checked my account and turned out as a premium subscriber and the deadline is 11/12/2018. But spotify keeps asking me to make the ...
After the expiration of the monthly subscription I have made the subscription for one year at the cost of 99.00 euro. I checked my account and turned out as a premium subscriber and the deadline is 1...
158 Views
0 replies
0 likes
I tried paying with my VISA card (checked everthing and works perfectly) but for some reason it says "payment failed".
I tried paying with my VISA card (checked everthing and works perfectly) but for some reason it says "payment failed".
Newbie
235 Views
1 replies
0 likes
I have just signed up for the 12 months for £99 deal on Spotify after having previously been on a monthly deal. Will it automatically transfer me to the new deal when my month ends on my contract and stop the direct debit for the monthly payment? I l...
I have just signed up for the 12 months for £99 deal on Spotify after having previously been on a monthly deal. Will it automatically transfer me to the new deal when my month ends on my contract and...
430 Views
0 replies
0 likes
I paid for the spotify and Hulu student package but it still shows I’m using a free subscription but Spotify charged my card. What do I do?
I paid for the spotify and Hulu student package but it still shows I’m using a free subscription but Spotify charged my card. What do I do?
Newbie
209 Views
1 replies
0 likes
Hi.I’ve just got a message from ”Premium” that say that I haven’t activated my 180 days? I just want to check out that the message is really sent from Spotify. I haven’t opened it up yet. Best regards Anna
Hi. I’ve just got a message from ”Premium” that say that I haven’t activated my 180 days? I just want to check out that the message is really sent from Spotify. I haven’t opened it up yet. ...
288 Views
0 replies
0 likes
I have a premium account which was offered with a subscription to the NY Times. I logged in, went to gift cards, chose one year, entered all the relevant info and was told it wouldnt take my payment. Want to give this for Christmas next week. **bleep...
I have a premium account which was offered with a subscription to the NY Times. I logged in, went to gift cards, chose one year, entered all the relevant info and was told it wouldnt take my pa...
257 Views
0 replies
0 likes
Does my own premium account get canceled automatically or what do I need to do now? At account it says that I have premium from the family thingy so should I be worried?
Does my own premium account get canceled automatically or what do I need to do now? At account it says that I have premium from the family thingy so should I be worried?
166 Views
0 replies
0 likes
Hello, I am currently free account, but I would like to become a premium member by taking the offer 3 months for 0,99EUR. After those 3 months, can I upgrade to family premium or will I loose the opportunity to have family premium? Thank you for the ...
Hello, I am currently free account, but I would like to become a premium member by taking the offer 3 months for 0,99EUR. After those 3 months, can I upgrade to family premium or will I loos...
177 Views
0 replies
0 likes
Hi. I have an active account wich due date is 18-January-2018. I do want to acquire the year Premium offer that overdues in 31-December-2017. I've already canceled the monthly fee payment (till 18-January-2018) so as to get the year Premium account. ...
Hi. I have an active account wich due date is 18-January-2018. I do want to acquire the year Premium offer that overdues in 31-December-2017. I've already canceled the monthly fee payment (t...
Newbie
396 Views
2 replies
0 likes
I was charged for spotify premium which is the $0.99 (RM 2.00) for 3 months offer but my account is STILL a FREE account. I know its not a lot but I need answers and is spotify scamming me? This is absurd and it bothers me a lot since it may affect o...
I was charged for spotify premium which is the $0.99 (RM 2.00) for 3 months offer but my account is STILL a FREE account. I know its not a lot but I need answers and is spotify scamming me? This is a...
Community Legend
233 Views
1 replies
0 likes
