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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48117 Views
  • 18 replies
  • 4 likes
  • 48117 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29956 Views
  • 19 replies
  • 2 likes
  • 29956 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20739 Views
  • 6 replies
  • 1 likes
  • 20739 Views
  • 6 replies
  • 1 likes

Hola, me cobraron premium individual pero yo tenia el familiar

PlanPremiumCountryCHILE My Question or IssueHola comunidad, yo tuve los 3 meses gratis del premium familiar y al momento de pagar el plan me cobraron fue el premium individual.¿Como hago para pasarme al familiar sin tener que volver a pagar?

  • Visitor
  • Plan Premium Country CHILE   My Question or Issue Hola comunidad, yo tuve los 3 meses gratis del premium familiar y al momento de pagar el plan me cobraron fue el premium individual. ¿Com...
  • Billy-J
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Unable to subscribe to premium. At all.

PlanFree but would like PremiumCountryUSADeviceSamsung Galaxy s10+Operating SystemAndroid Pie My Question or IssueI've been trying to sign up for premium for a week now. More specifically, Duo. However every single time I try to subscribe, I get the ...

  • Visitor
  • Plan Free but would like Premium Country USA Device Samsung Galaxy s10+ Operating System Android Pie   My Question or Issue I've been trying to sign up for premium for a week now. More...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

South Africa Premium / Duo Subscription

PlanPremium / DuoCountrySouth AfricaDeviceSamsung Galaxy Note 9, Operating SystemAndroid My Question or IssueHi. I've always been able to subscribe to Spotify for A Premium account using either my credit card or by mobile.I want to change my subscrip...

  • Visitor
  • Plan Premium / Duo Country South Africa Device Samsung Galaxy Note 9,  Operating System Android   My Question or Issue Hi.   I've always been able to subscribe to Spotify f...
  • OneByBoo
  • Community Legend
  • 771 Views
  • 1 replies
  • 0 likes
  • 771 Views
  • 1 replies
  • 0 likes

If I unsubscribe & subscribe couple months after will I get back my original account?

Let say, I unsubscribe from Spotify Prenium for a couple of months & then I decided to subscribe again with the same email adresss to Spotify Prenium will I be abble to access again to my original playlists that I had saved? Thanks

  • Visitor
  • Let say, I unsubscribe from Spotify Prenium for a couple of months & then I decided to subscribe again with the same email adresss to Spotify Prenium will I be abble to access again to my or...
  • TreyAnastasio
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution "this card doesn't allow monthly billing"

PlanFree/PremiumCountryUSADeviceApple products My Question or IssueEverytime I try to renew my subscription, I get the same error message telling me my card doesn't accept monthly billing. I have been using the same card/bank to pay for premium the p...

  • Newbie
  • Plan Free/Premium Country USA Device Apple products     My Question or Issue Everytime I try to renew my subscription, I get the same error message telling me my card doesn't accep...
  • Xenia
  • Moderator
  • 2927 Views
  • 4 replies
  • 0 likes
  • 2927 Views
  • 4 replies
  • 0 likes

Payment for subscription

Hi. Can I use my e-card for the subscripiton on Premium?

  • Casual Listener
  • Hi. Can I use my e-card for the subscripiton on Premium?
  • Maxim
  • Spotify Star
  • 455 Views
  • 5 replies
  • 0 likes
  • 455 Views
  • 5 replies
  • 0 likes

Swapping to abroad premium account

Hi, I had a Premium family subscription in the UK and I’ve just moved abroad to Jordan. I want to join my partner’s Spotify Premium family plan so I cancelled my own subscription, but when I tried to accept the invite it says “try again when you’re i...

  • Visitor
  • Hi,   I had a Premium family subscription in the UK and I’ve just moved abroad to Jordan. I want to join my partner’s Spotify Premium family plan so I cancelled my own subscription, but whe...
  • OneByBoo
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • abroad
    family
    move
    Payment
    Premium
    Subscription
  • 269 Views
  • 1 replies
  • 0 likes

Error with Nubank payment method

PlanPremiumCountryBrazil My Question or IssueHello all,I'm from Brazil, I had a Premium account previously but had to change my credit card (was using Nubank). Now, I'm trying to update my payment method (still using Nubank, just another card number)...

LeonardoJO_0-1600909447303.png
  • Casual Listener
  • Plan Premium Country Brazil   My Question or Issue Hello all, I'm from Brazil, I had a Premium account previously but had to change my credit card (was using Nubank). Now, I'm trying to u...
  • OneByBoo
  • Community Legend
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

Superuser Contribution Chargeback???

I got a chargeback email this morning and my account had been disabled which makes it extremely difficult to resolve... I've been a premium subscriber for over a year and never had a problem. I've created a new account and filled in the contact form,...

  • Casual Listener
  • I got a chargeback email this morning and my account had been disabled which makes it extremely difficult to resolve... I've been a premium subscriber for over a year and never had a problem. I've cr...
  • Xenia
  • Moderator
  • 2852 Views
  • 28 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2852 Views
  • 28 replies
  • 0 likes

I can't join a Duo plan

HiMy sis create a Duo for us and she invite me but I can't joinThey said I can join family plan once a year but I do a Duo plan.How coild I do??

  • Casual Listener
  • Hi My sis create a Duo for us and she invite me but I can't join They said I can join family plan once a year but I do a Duo plan.How coild I do??
  • Billy-J
  • Spotify Star
  • 708 Views
  • 3 replies
  • 0 likes
  • 708 Views
  • 3 replies
  • 0 likes

Family subscribtion and getting charged on 2 creditcards

We have a family premium subscribtion, that gets charged on the wife her creditcard. I have noticed that i get also charged on my creditcard, probable from the old subscribtion i had before. How can i solve that?Thanks

  • Visitor
  • We have a family premium subscribtion, that gets charged on the wife her creditcard.  I have noticed that i get also charged on my creditcard, probable from the old subscribtion i had before.&n...
  • Billy-J
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! How can I refund the yearly premuim?

PlanPremium Hi, I purchased the Spotify yearly premium which I mistook for a family plan (stupid I know) I was wondering how can I refund this? Thank you!

  • Casual Listener
  • Plan Premium   Hi,   I purchased the Spotify yearly premium which I mistook for a family plan (stupid I know) I was wondering how can I refund this?   Thank you!    
  • Maxim
  • Spotify Star
  • 334 Views
  • 5 replies
  • 0 likes
  • 334 Views
  • 5 replies
  • 0 likes

Family premium

My family can not join the my Family premium account. I have family premium but only one person can join. when i send the join link, they write to same address but they can't join. appearing the warning that "not the same address please check". what ...

  • Visitor
  • My family can not join the my Family premium account. I have family premium but only one person can join. when i send the join link, they write to same address but they can't join. appearing the warn...
  • Maxim
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Free-Trial not working

PlanFree, but it should be premiumCountryThe NetherlandsDeviceMotorola one visiomOperating SystemAndroid 10?My Question or IssueI recently got a new Spotify account and wanted to start my free month trial for premium. I went through all the steps and...

  • Casual Listener
  • Plan Free, but it should be premium Country The Netherlands Device Motorola one visiom Operating System Android 10? My Question or Issue I recently got a new Spotify account and wanted to s...
  • Ver
  • Spotify Legend
  • 3158 Views
  • 4 replies
  • 0 likes
  • 3158 Views
  • 4 replies
  • 0 likes

Refund

Hello so I have a problem. I had the plan for Spotify premium which was $9.99 each month but recently I found that it would be a better deal to do Spotify premium student for $4.99. So I decided to switch over plans today 9/30/2020 but I had no idea ...

  • Visitor
  • Hello so I have a problem. I had the plan for Spotify premium which was $9.99 each month but recently I found that it would be a better deal to do Spotify premium student for $4.99. So I decided to s...
  • Billy-J
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • refund
    Subscription
  • 369 Views
  • 1 replies
  • 0 likes

Premium Subscription Error

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIm trying to subscribe to premium but every time I enter my credit card details I get the err...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Im tryi...
  • Jose_M
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium duo acts like a single account

PlanPremium CountryUSDevicesGoogle pixel 4/galaxy note 10/Xbox oneOperating SystemAndroid My Question or IssueI upgraded my premium account to a premium duo and invited my wife. She was able to accept the invite and created her own account. My issue ...

  • Visitor
  • Plan Premium  Country US Devices Google pixel 4/galaxy note 10/Xbox one Operating System Android   My Question or Issue I upgraded my premium account to a premium duo and invited ...
  • Elena
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution three months promotion at 9.99€ not applied!

PlanPremiumCountryItalyDeviceRealme X2Operating SystemAndroid I signed up for the premium subscription on June 30, 2020 the day before the promotion of 9.99 € for three months expired, instead both in July and now in August I was charged the full amo...

  • Visitor
  • Plan Premium Country Italy Device Realme X2 Operating System Android   I signed up for the premium subscription on June 30, 2020 the day before the promotion of 9.99 € for three months ...
  • Ver
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Can't Cancell my subscrition

Hi, I can't access the cancel page ( https://www.spotify.com/fr/account/cancel/ ).I have tried for 5 days and it won't open . I need to cancel my subscription How can I do ?

  • Visitor
  • Hi,   I can't access the cancel page ( https://www.spotify.com/fr/account/cancel/ ). I have tried for 5 days and it won't open . I need to cancel my subscription How can I do ?
  • Maxim
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Can only choose Spotify Duo but I don't want that

I have Spotify premium, have had it for over a year I think. Now I changed my bank account and wanted to wait for the end of the month to then change the information. But now I can only choose the subscription to Spotify Premium Duo, but I want the o...

  • Visitor
  • I have Spotify premium, have had it for over a year I think. Now I changed my bank account and wanted to wait for the end of the month to then change the information. But now I can only choose the su...
  • Maxim
  • Spotify Star
  • 1037 Views
  • 1 replies
  • 0 likes
  • Spotify Germany
    Spotify Premium
    Spotify Premium duo
    SPOTIFY READ THIS
  • 1037 Views
  • 1 replies
  • 0 likes

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