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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83835 Views
  • 30 replies
  • 5 likes
  • 83835 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45741 Views
  • 19 replies
  • 3 likes
  • 45741 Views
  • 19 replies
  • 3 likes

Solved!! Spotify Premium Pricing/Billing in wrong region

PlanFree/PremiumCountryUnited KingdomDeviceAll DevicesOperating SystemWin10/iPhone My Question or IssueRecently tried to upgrade to Spotify Premium. Changed region from US to UK and when I go to purchase a premium membership it is in USD and asks for...

  • Casual Listener
  • Plan Free/Premium Country United Kingdom Device All Devices Operating System Win10/iPhone   My Question or Issue Recently tried to upgrade to Spotify Premium. Changed region from US to...
  • commentate
  • Casual Listener
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Doble cobro

Me han cobrado dos veces cuando solo deberia ser el cobro de un mes

  • Visitor
  • Me han cobrado dos veces cuando solo deberia ser el cobro de un mes
  • Jose_M
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Please set up MVNO billing option!

PlanPremiumCountryKorea, Republic of DeviceN/AOperating SystemN/A My Question or IssueI am using the MVNO carrier plan and wish to subscribe for premium using carrier billing. MVNO is not an valid option for setting up payment. I am requesting Spotif...

  • Visitor
  • Plan Premium Country Korea, Republic of   Device N/A Operating System N/A   My Question or Issue I am using the MVNO carrier plan and wish to subscribe for premium using carrier ...
  • Jose_M
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

I have upgraded my plan to duo premium and it's not reflected on my account

My yearly subscription was over and was bought down to free version. So, i made the payment for duo premium and it's still not reflected on my account. The money has been deducted from my bank account.

  • Visitor
  • My yearly subscription was over and was bought down to free version. So, i made the payment for duo premium and it's still not reflected on my account. The money has been deducted from my bank accoun...
  • Jose_M
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you begin subscription when not at your house?

I want to gift my parents a duo subscription to Spotify for Christmas. They are at my house for the next two weeks. Can I begin the subscription for them at my house? I live in NJ, they live in Massachusetts. My concern is the subscription will someh...

  • Visitor
  • I want to gift my parents a duo subscription to Spotify for Christmas. They are at my house for the next two weeks. Can I begin the subscription for them at my house?  I live in NJ, they live in...
  • Lyubka
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Vrácení peněz

Jak můžu požádat o vrácení peněz za premium. Když ho už nechci hned. A chci vrátit penize.

  • Visitor
  • Jak můžu požádat o vrácení peněz za premium. Když ho už nechci hned. A chci vrátit penize.  
  • Jose_M
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan issue

Hi I'm from Australia trying to get help for my husband is having trouble re-inviting me to our duo plan after I was cancelled out for some reason, but now the app won't allow the option to invite me?

  • Casual Listener
  • Hi I'm from Australia trying to get help for my husband is having trouble re-inviting me to our duo plan after I was cancelled out for some reason, but now the app won't allow the option to invite me?
  • Jose_M
  • Spotify Star
  • 137 Views
  • 2 replies
  • 0 likes
  • 137 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change from student plan to family plan?

Hello,I currently pay for the Student Premium each month and have recently renewed this for another year. My mum has just paid for the Family plan, and I am wanting to join this through the invite link she sent me. However I want to cancel my current...

  • Visitor
  • Hello, I currently pay for the Student Premium each month and have recently renewed this for another year. My mum has just paid for the Family plan, and I am wanting to join this through the invite ...
  • Alex
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fiz meu pagamento , mas o spotify ainda não atualizou

Entrei no spotify e disse pra eu atualizar o pagamento, atualizei, mas ainda aparece a mensagem, sendo que , em recibos consta que 19/12/2022 , foi realizado o pagamento.

  • Visitor
  • Entrei no spotify e disse pra eu atualizar o pagamento, atualizei, mas ainda aparece a mensagem, sendo que , em recibos consta que 19/12/2022 , foi realizado o pagamento.
  • Lyubka
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Partner can't accept Duo invitation

PlanDuoFree/PremiumFrance DeviceNothing (1)Operating SystemAndroid 12 My Question or IssueHello,I am trying to set up a Duo subscription with my wife with whom I live.When she tries to accept the invitation, she enters her address and an error page a...

  • Casual Listener
  • Plan Duo Free/Premium France   Device Nothing (1) Operating System Android 12   My Question or Issue Hello, I am trying to set up a Duo subscription with my wife with whom I l...
  • Vasil
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium from partner company not ending

PlanPremiumCountryFrance My Question or IssueHi, i've got a problem with my subscription (via Bouygues Telecom). I ended it on september, and since confirmed with my partner company it is indeed cancelled. But it's now december and my account is stil...

  • Newbie
  • Plan Premium Country France   My Question or Issue Hi, i've got a problem with my subscription (via Bouygues Telecom). I ended it on september, and since confirmed with my partner company ...
  • Joan
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone entertainment plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Partner can't accept Duo subscription invitation

PlanPremium DuoCountryUnited States of AmericaDeviceSamsung Galaxy S9Operating SystemAndroid Oreo Summary of IssueI recently purchased a Spotify Duo Plan as my partner and I moved in together and it only made sense to consolidate or plan. We both cha...

  • Newbie
  • Plan Premium Duo Country United States of America Device Samsung Galaxy S9 Operating System Android Oreo   Summary of Issue I recently purchased a Spotify Duo Plan as my partner a...
  • Joan
  • Moderator
  • 328 Views
  • 3 replies
  • 0 likes
  • Duo
    Premium
  • 328 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Student

I changed my account form the original premium to spotify student.. Will I be charged again? If I already paid the original amount this month..

  • Newbie
  • I changed my account form the original premium to spotify student.. Will I be charged again? If I already paid the original amount this month..
  • Alex
  • Moderator
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't renew family plan after cancelling

PlanFamilyCountrySwitzerland My Question or IssueAs the title says, I have cancelled my family plan, it will end on the 23.12.22. Now I would like to subscribe again, but I can't choose the family plan. No matter what interface/button use, i always g...

Bildschirmfoto 2022-12-07 um 15.59.30.png Bildschirmfoto 2022-12-07 um 15.59.47.png
  • Casual Listener
  • Plan Family Country Switzerland   My Question or Issue As the title says, I have cancelled my family plan, it will end on the 23.12.22. Now I would like to subscribe again, but I can't cho...
  • Dian
  • Moderator
  • 248 Views
  • 4 replies
  • 0 likes
  • 248 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Payment method

PlanPremiumCountryGermanyDevice)Operating System Android 12, Windows 10 My Question or IssueHello community,I'm a premium member and at first wanted to change the payment method so I clicked "direct debit". But now I decided to stay with payment over...

  • Regular
  • Plan Premium Country Germany Device ) Operating System  Android 12, Windows 10   My Question or Issue Hello community, I'm a premium member and at first wanted to change the paym...
  • Casper_drums
  • Regular
  • 388 Views
  • 8 replies
  • 0 likes
  • 388 Views
  • 8 replies
  • 0 likes