Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 175942 Views
- 114 replies
- 12 likes
- 175942 Views
- 114 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 19660 Views
- 27 replies
- 4 likes
- 19660 Views
- 27 replies
- 4 likes
Spotify Charging to my credit card without having my credit card
Hey Spotify, stop charging my credit card. I eliminated it from my Spotify account a month ago because I don't want to pay for Spotify anymore. Still, I got a message from my bank today saying you tried to charge for your services. What the **bleep**...
- Hey Spotify, stop charging my credit card. I eliminated it from my Spotify account a month ago because I don't want to pay for Spotify anymore. Still, I got a message from my bank today saying you tr...
-
-
- Spotify Star
- 299 Views
- 1 replies
- 0 likes
- 299 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify on my phone
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I open my Spotify on my Samsung s 24 it keeps telling me account issues I have premium. ...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I ...
-
-
- Moderator
- 658 Views
- 1 replies
- 0 likes
- 658 Views
- 1 replies
- 0 likes
Can't log into Duo account
Plan DuoFree/PremiumCountry Canada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI (jocast57) upgraded to Duo to add my wife (**bleep** and she accepted the invite...
- Plan Duo Free/Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
-
-
- Spotify Star
- 382 Views
- 1 replies
- 0 likes
- 382 Views
- 1 replies
- 0 likes
How do I cancel my subscription?
My name is Timothy J. Mojica and I started the subscription using my father's personal checking account without his permission. Can you please assist me in cancelling the subscription?
- My name is Timothy J. Mojica and I started the subscription using my father's personal checking account without his permission. Can you please assist me in cancelling the subscription?
-
-
- Spotify Star
- 294 Views
- 1 replies
- 0 likes
- 294 Views
- 1 replies
- 0 likes
I paid for premium mini but still i am getting ads, Please advise.
Premium mini is not working , please check and advise
- Premium mini is not working , please check and advise
-
-
- Spotify Star
- 270 Views
- 1 replies
- 0 likes
- 270 Views
- 1 replies
- 0 likes
Cannot upgrade to family plan
PlanPremium individualCountryUSA My Question or IssueI cannot get my account to upgrade to a family premium account. I was sent to the app, where I tried to upgrade from my phone, but it said that my google account wasn't the one I was paying with, w...
- Plan Premium individual Country USA My Question or Issue I cannot get my account to upgrade to a family premium account. I was sent to the app, where I tried to upgrade from my p...
-
-
- Spotify Star
- 263 Views
- 1 replies
- 0 likes
- 263 Views
- 1 replies
- 0 likes
Superuser Contribution No me deja entrar en el plan de estudiantes
.
- .
-
-
- Moderator
- 258 Views
- 1 replies
- 0 likes
- 258 Views
- 1 replies
- 0 likes
Superuser Contribution audiobooks don't show in my browse all
I am subscribing to Premium Individual, which is supposed to give me access to audiobooks, but when I search for them under Search -> Browse all, they don't appear as a category. What can I do?
- I am subscribing to Premium Individual, which is supposed to give me access to audiobooks, but when I search for them under Search -> Browse all, they don't appear as a category. What can I do?
-
-
- Spotify Star
- 293 Views
- 1 replies
- 0 likes
- 293 Views
- 1 replies
- 0 likes
Paid for an account that used a promo for free spotify premium.
So I did a kind thing for a friend, (no longer friends) and I let them use a spotify premium free deal. I didn't realize that my paypal account was tied to it, and today I got charged for premium. Is there any way I can get my money back? I can link ...
- So I did a kind thing for a friend, (no longer friends) and I let them use a spotify premium free deal. I didn't realize that my paypal account was tied to it, and today I got charged for premium. Is...
-
-
- Spotify Star
- 263 Views
- 1 replies
- 0 likes
- 263 Views
- 1 replies
- 0 likes
I can't pay with a maestro card
Ik heb een proefperiode van 3 maanden lang met de code van H&M maar ik kan dat niet gebruiken omdat ik niet kan betalen mat een maestro kaart.
- Ik heb een proefperiode van 3 maanden lang met de code van H&M maar ik kan dat niet gebruiken omdat ik niet kan betalen mat een maestro kaart.
-
-
- Spotify Star
- 322 Views
- 1 replies
- 0 likes
- 322 Views
- 1 replies
- 0 likes
Superuser Contribution Student Plan
Plan: Premium StudentCountry: United States Device: iPhone 11 Pro MaxOperating System: iOS My Question or Issue: I'm a transfer college student and I've been using my previous college's email address for my premium student plan up until now. I am try...
- Plan: Premium Student Country: United States Device: iPhone 11 Pro Max Operating System: iOS My Question or Issue: I'm a transfer college student and I've been using my previous c...
-
-
- Moderator
- 315 Views
- 3 replies
- 0 likes
- 315 Views
- 3 replies
- 0 likes
No se reflejó mi pago
Realice pago el 4 de julio pero sigo con comerciales, no se hizo efectivo el pago
- Realice pago el 4 de julio pero sigo con comerciales, no se hizo efectivo el pago
-
-
- Spotify Star
- 190 Views
- 2 replies
- 0 likes
- 190 Views
- 2 replies
- 0 likes
If I change plans , will I lose my content ?
If I down grade from Premium Family to basic premium , will I lose my library and downloaded songs ?
- If I down grade from Premium Family to basic premium , will I lose my library and downloaded songs ?
-
-
- Spotify Star
- 485 Views
- 2 replies
- 1 likes
- 485 Views
- 2 replies
- 1 likes
Spotify Premium / mighty3
I bought the Spotify premium account and added my two daughters to it so they can use the Mighty3 MP3 player at camp w/o internet. They were both working when they left to go to camp, but my one daughters stopped and she got a message saying "the tri...
- I bought the Spotify premium account and added my two daughters to it so they can use the Mighty3 MP3 player at camp w/o internet. They were both working when they left to go to camp, but my o...
-
-
- Spotify Star
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
pague mi plan en la moneda equivocada
pague mi plan en la moneda equivocada yo soy de Costa Rica y me quivoque y pague en la modeda de Mexico quiero saber si me pueden ayudar
- pague mi plan en la moneda equivocada yo soy de Costa Rica y me quivoque y pague en la modeda de Mexico quiero saber si me pueden ayudar
-
-
- Spotify Star
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
I was debited for individual , and it’s saying my payment failed on my acc
I was debited for premium individual and Spotify is still saying that there’s an issue on my payment. I have log out and logged by in, still the same.
- I was debited for premium individual and Spotify is still saying that there’s an issue on my payment. I have log out and logged by in, still the same.
-
-
- Spotify Star
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
Cambio de cuenta Spotify para descuento de estudiante
Qué tal, el plan que quiero contratar es el de estudiante y envié mi información para verificación y al parecer fue aceptada pero el problema fue que al momento de seleccionar la cuenta Spotify para aplicar el descuento de estudiante seleccione una e...
- Qué tal, el plan que quiero contratar es el de estudiante y envié mi información para verificación y al parecer fue aceptada pero el problema fue que al momento de seleccionar la cuenta Spotify para ...
-
-
- Casual Listener
- 301 Views
- 2 replies
- 0 likes
- 301 Views
- 2 replies
- 0 likes
Superuser Contribution Problema con Premium Duo
Chicos, alguien más tuvo problemas para registrarse en Premium Duo? Me sale que la página no existe y no me deja registrar
- Chicos, alguien más tuvo problemas para registrarse en Premium Duo? Me sale que la página no existe y no me deja registrar 😞
-
-
- Moderator
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
says payment failed
basically i tried to pay but its saying payment failed even tho the card info is right and there is money in the account idk what to do atp.
- basically i tried to pay but its saying payment failed even tho the card info is right and there is money in the account idk what to do atp.
-
-
- Casual Listener
- 365 Views
- 2 replies
- 0 likes
- 365 Views
- 2 replies
- 0 likes
Hello! the payment from my bank card does not go through
Hello! the payment from my bank card does not go through, there is money on the card, the profile region and the country in which the card was issued match, but when trying to pay, The payment failed error occurs. Please try again, use a different pa...
- Hello! the payment from my bank card does not go through, there is money on the card, the profile region and the country in which the card was issued match, but when trying to pay, The payment failed...
-
-
- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes