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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59429 Views
  • 25 replies
  • 5 likes
  • 59429 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35414 Views
  • 19 replies
  • 2 likes
  • 35414 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26590 Views
  • 16 replies
  • 2 likes
  • 26590 Views
  • 16 replies
  • 2 likes

Solved!! Subscription Premium Duo

I have upgraded my sons subscription to Premium Duo and added another user. However when the other user (my husband) uses the Spotify app on his iphone he sees all my sons music. How can he have his own Music showing? My Question or Issue

  • Newbie
  • I have upgraded my sons  subscription to Premium Duo and added another user.  However when the other user (my husband)  uses the Spotify app on his iphone  he sees all my sons mus...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Available Plans / Update Payment Method Leads To A Blank Screen

PlanPremium DuoCountryRomania DeviceiPhone 12, iPad Air 2, PCOperating SystemiOS 15.1, Windows 10 My Question or IssueHi there, I am trying to update the payment method for my account from one credit card to another, but trying to access the Availabl...

  • Newbie
  • Plan Premium Duo Country Romania   Device iPhone 12, iPad Air 2, PC Operating System iOS 15.1, Windows 10   My Question or Issue Hi there,   I am trying to update the paym...
  • Maxim
  • Spotify Star
  • 378 Views
  • 2 replies
  • 0 likes
  • 378 Views
  • 2 replies
  • 0 likes

Subscription in Iraq

Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here. However, we have one issue which is payment methods, most of us don’t use Visa or Mastercard, and our most p...

  • Newbie
  • Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here.   However, we have one issue which is payment...
  • OneByBoo
  • Community Legend
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free premium trial not working

Hi,I started a Spotify premium student subscription yesterday and received an email that my payment was completed. I would get a free month and after that I would be charged for the student subscription. It has been more than 24 hours however and I s...

  • Newbie
  • Hi, I started a Spotify premium student subscription yesterday and received an email that my payment was completed. I would get a free month and after that I would be charged for the student subscri...
  • Jeremy
  • Spotify
  • 392 Views
  • 1 replies
  • 0 likes
  • Premium
    Student
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Community][Connect] Payment Expiration, Automatic Plan Downgrade, Clear Communication Please

Chat History... So, my payment expired for my family plan. I just renewed. it switched to premium. Why not back to family plan? Do I have to manually add all my members again? SebastianI can see that the plan was closed and now you start it again, so...

  • Visitor
  • Chat History...   So, my payment expired for my family plan. I just renewed. it switched to premium. Why not back to family plan? Do I have to manually add all my members again?   S...
  • Elena
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • Community
    Connect
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to update billing info and getting this message

"This form has expired. Please reload the page and try again."So I cant change my billing info because of this Plan - Family PremiumCountry - USA

  • Casual Listener
  • "This form has expired. Please reload the page and try again." So I cant change my billing info because of this   Plan - Family Premium Country - USA  
  • Jeremy
  • Spotify
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Starbucks paying for Premium for their employees, but subscription changed to spotify free with ads

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Plus

PlanPlusCountryUSADeviceMotorola Z3 PlayOperating SystemAndroid 9 My Question or IssueI recently signed up for Spotify Plus and I love it! Is there any way I can invite/enroll my wife's account as well? I don't see it as an option as an available pla...

  • Newbie
  • Plan Plus Country USA Device Motorola Z3 Play Operating System Android 9   My Question or Issue I recently signed up for Spotify Plus and I love it!  Is there any way I can invite...
  • Jeremy
  • Spotify
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Iraq

PlanFree/PremiumCountryIraq My Question or Issue As Spotify is officially available for most Middle Eastern countries, it's still not supporting Iraq. I have been using Spotify free for almost 5 years now, and I've always wanted to get the premium ac...

  • Casual Listener
  • Plan Free/Premium Country Iraq     My Question or Issue  As Spotify is officially available for most Middle Eastern countries, it's still not supporting Iraq. I have been using ...
  • HusseinMohammed9
  • Newbie
  • 10358 Views
  • 4 replies
  • 2 likes
  • 10358 Views
  • 4 replies
  • 2 likes

Paid but no premium

Hi i get the student premium, verified my student status, fill my credit card info, paid and the web page said “cant process” but i went to my bank account and spotify took the money. what can i do?

  • Newbie
  • Hi   i get the student premium, verified my student status, fill my credit card info, paid and the web page said “cant process” but i went to my bank account and spotify took the money. &nbsp...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Charged too much....help?

I upgraded to Premium Duo and was supposed to get 3 months free by using PayPal, but it is only showing 1 month. How can I get this fixed?

  • Newbie
  • I upgraded to Premium Duo and was supposed to get 3 months free by using PayPal, but it is only showing 1 month. How can I get this fixed?
  • Luan
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adverts on Spotify Premium

PlanPremiumAustralia DeviceiMacOperating SystemiOS 10.11.6 My Question or IssueI'm a Premium subscriber and am being served adverts during podcasts. The adverts are NOT embeded within the podcast itself, they are current and localised to Australia. T...

  • Casual Listener
  • Plan Premium Australia   Device iMac Operating System iOS 10.11.6   My Question or Issue I'm a Premium subscriber and am being served adverts during podcasts. The adverts are...
  • LarryDavid
  • Casual Listener
  • 385 Views
  • 4 replies
  • 0 likes
  • 385 Views
  • 4 replies
  • 0 likes

Superuser Contribution ads on premium

PlanFree/PremiumCountryaustraliaDevicegoogle hubOperating Systemgoogle hub My Question or Issuei pay for family premium and still hear ads on google hub.....why??

  • Newbie
  • Plan Free/Premium Country australia Device google hub Operating System google hub   My Question or Issue i pay for family premium and still hear ads on google hub.....why??
  • LarryDavid
  • Casual Listener
  • 261 Views
  • 2 replies
  • 1 likes
  • 261 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Not able to change to Premium Duo

I just changed my payment method to a different card (issued by a different country - I moved from Switzerland to Hungary) and simultaneously I was trying to change from Premium to Premium Duo.Firstly, I am not able to change to Premium Duo due to an...

  • Casual Listener
  • I just changed my payment method to a different card (issued by a different country - I moved from Switzerland to Hungary) and simultaneously I was trying to change from Premium to Premium Duo. Fi...
  • Alex
  • Moderator
  • 329 Views
  • 5 replies
  • 0 likes
  • 329 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution moving abroad

PlanPremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm moving from Italy to Romania next year for work. I would like to know if my premium accoun...

  • Regular
  • Plan Premium Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm moving fr...
  • Alex
  • Moderator
  • 774 Views
  • 5 replies
  • 0 likes
  • Account
  • 774 Views
  • 5 replies
  • 0 likes

Spotify Premium not working even after money is deducted from account

- I have been using premium for more than a year and I have had no issues regarding payment.- Premium expired so I bought the individual plan for 6 months for INR Rs. 719.00. This transaction took place through GPay UPI, and the money has been deduct...

  • Newbie
  • - I have been using premium for more than a year and I have had no issues regarding payment. - Premium expired so I bought the individual plan for 6 months for INR Rs. 719.00. This transaction took ...
  • OneByBoo
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please reverse my subscription - it has been suddenly set to Free

I have had a EU 4,99 subscription for years. I am logging in via Facebook. I am paying via PayPal. I am content and don't wan't to change anything. Suddenly my account is set to Free. Please reverse to how it was. Snip [Moderator edit] Hope to hear f...

  • Casual Listener
  • I have had a EU 4,99 subscription for years. I am logging in via Facebook. I am paying via PayPal. I am content and don't wan't to change anything.   Suddenly my account is set to Free...
  • angrydane
  • Visitor
  • 367 Views
  • 5 replies
  • 0 likes
  • 367 Views
  • 5 replies
  • 0 likes

AT&T doing away with Free Premium: how to keep account & pay on your own?

I got Free premium through AT&T but now AT&T doing away with Free Premium and I want to know how to keep my account &and playlists) & just pay for it on my own? Spotify has no one to talk to. I called AT&T a few times and they don't know how and said...

  • Newbie
  • I got Free premium through AT&T but now AT&T doing away with Free Premium and I want to know  how to keep my account &and playlists) & just pay for it on my own?   Spotify...
  • OneByBoo
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account Management
    AT&T
    aT&T ending
    ATT 6-month free trail
  • 195 Views
  • 1 replies
  • 0 likes

Subscription from Tinkoff

PlanPremiumCountryRussiaDeviceNubia RedMagic 5GOperating SystemAndroid 11 My Question or IssueSubscribed with Tinkoff it was promised 3 months of free premium but I didn't get it. They said to contact Spotify support. So how do I get those 3 free mon...

  • Newbie
  •   Plan Premium Country Russia Device Nubia RedMagic 5G Operating System Android 11   My Question or Issue Subscribed with Tinkoff it was promised 3 months of free premium but I d...
  • OneByBoo
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no pagamento. Tente novamente ou use outra forma de pagamento.

Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na agencia e o cartão esta ok, Ja limpei cache tbm e n...

  • Newbie
  • Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na ...
  • Alex
  • Moderator
  • 14593 Views
  • 13 replies
  • 5 likes
  • 14593 Views
  • 13 replies
  • 5 likes