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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75535 Views

20 replies

101 likes

  • 75535 Views
  • 20 replies
  • 101 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140483 Views

69 replies

10 likes

Premium for Family
  • 140483 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

81005 Views

89 replies

4 likes

  • 81005 Views
  • 89 replies
  • 4 likes

What is the extra 2 dollar charge?

I saw a charge this month for an additional 2 dollars, does anyone know what this charge is for?

Visitor

I saw a charge this month for an additional 2 dollars, does anyone know what this charge is for?

Maxim

Spotify Star

3999 Views

1 replies

0 likes

  • 3999 Views
  • 1 replies
  • 0 likes

Duo premium/Student Premium

PlanDuo PremiumCountryUSADevice(2 Samsung Galaxy S24 ultra, desktop, and used on PS5)Operating System(Android 14, Windows 11, Orbis OS) My QuestionHow will changing from Premium Duo to Premium Student affect both my and the other account? I have a pr...

Newbie

  Plan Duo Premium Country USA Device (2 Samsung Galaxy S24 ultra, desktop, and used on PS5) Operating System (Android 14, Windows 11, Orbis OS)   My Question How will changing f...

Maxim

Spotify Star

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

How to switch from individual to student when it doesn't want to process?

I attempt to switch from the normal 11.99 premium to the student plan, and it let's me, however the changes never process and it continues like I never pressed change plan. If it helps, I canceled premium before this and attempted to renew it before ...

Visitor

I attempt to switch from the normal 11.99 premium to the student plan, and it let's me, however the changes never process and it continues like I never pressed change plan. If it helps, I canceled pr...

Maxim

Spotify Star

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

Billed for 2 subscriptions even though I cancelled one of them

I used to have premium indivual but cancelled it to use premium duo with a friend, and I still get billed for the individual plan every month and have no way to re cancel it PlanPremiumCountryCosta Rica

Visitor

I used to have premium indivual but cancelled it to use premium duo with a friend, and I still get billed for the individual plan every month and have no way to re cancel it  Plan Premium Cou...

Maxim

Spotify Star

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hulu subscription

Hi I just got a Spotify premium student plan, and my Spotify is working, but I can't get my free Hulu subscription to work. I already activated my Hulu account on the Spotify website and even have a profile on Hulu, but Hulu keeps trying to get me to...

Newbie

Hi I just got a Spotify premium student plan, and my Spotify is working, but I can't get my free Hulu subscription to work. I already activated my Hulu account on the Spotify&nbsp...

Not applicable

1496 Views

2 replies

0 likes

  • 1496 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Mini Premium Rewards Error

PlanMini PremiumCountryPhilippinesDeviceVivo V9Operating System My Question or IssueIt says in my claim history that I already claimed my 1 week reward for the mini premium challenge but then I havent even claimed it yet. And even so, Today is June 1...

Newbie

Plan Mini Premium Country Philippines Device Vivo V9 Operating System     My Question or Issue It says in my claim history that I already claimed my 1 week reward for the mini pre...

artemxyzz

Music Fan

10260 Views

44 replies

0 likes

  • 10260 Views
  • 44 replies
  • 0 likes

Payment “failed”. Aka a hoax

I have had a premium plan for over five years. This mega corporation couldn’t be bothered to make an in app notification saying “price has changed” or something along those lines. Instead it is a notification that my “payment failed”. Over and over. ...

Visitor

I have had a premium plan for over five years. This mega corporation couldn’t be bothered to make an in app notification saying “price has changed” or something along those lines. Instead it is a not...

Maxim

Spotify Star

715 Views

1 replies

0 likes

  • 715 Views
  • 1 replies
  • 0 likes

Spotify doesn’t accept our address because we are joining while visiting another country.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution CARTÃO DE PRESENTE NÃO GERADO

I just bought a one-month gift card in Brazil, and the "your card is being generated" screen doesn't go away. Therefore, I ask that you send the code via email as soon as possible. [sensitive info removed by Mod] I need an urgent answer on this. Plan...

Visitor

I just bought a one-month gift card in Brazil, and the "your card is being generated" screen doesn't go away. Therefore, I ask that you send the code via email as soon as possible. [sensitive info re...

Ivelina

Moderator

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Audio books locked in premium subscription

I can only listen to the intro all other chapters have a padlock.

Visitor

I can only listen to the intro all other chapters have a padlock.

Maxim

Spotify Star

854 Views

1 replies

0 likes

  • 854 Views
  • 1 replies
  • 0 likes

Superuser Contribution It doesn't show payment methods for my country's own

I am from Bangladesh. I know I can buy premium membership using Airtel Sim . But it doesn't show the method . It also shows the amount in foreign currency

Visitor

I am from Bangladesh. I know I can buy premium membership using Airtel Sim . But it doesn't show the method . It also shows the amount in foreign currency

OscarDC

Moderator

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Solved!! Can't join a Duo plan

Plan: DuoCountry: UKDevice: Mac, PC, iPhone My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen saying "There was a problem. Please try again later." (this has been...

Casual Listener

Plan: Duo Country: UK Device: Mac, PC, iPhone   My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen sayi...

Noname66467

Visitor

26410 Views

6 replies

1 likes

Duo
Login
setup
  • 26410 Views
  • 6 replies
  • 1 likes

Superuser Contribution J’ai rechargé premium de dix euros Pour un moiJ’ai toujours des publicités

je viens de recharger mon compte Premium en introduisant le code fourni lors du payement, j’ai toujours des publicités et je ne sais pas écouter ma playlist comme si j’étais en Free

Newbie

je viens de recharger mon compte Premium en introduisant le code fourni lors du payement, j’ai toujours des publicités et je ne sais pas écouter ma playlist comme si j’étais en Free

OscarDC

Moderator

728 Views

1 replies

0 likes

  • 728 Views
  • 1 replies
  • 0 likes

Superuser Contribution Питання щодо підписки

Доброго дня, мені цікаво чи можна купити підписку на рік? Якщо це можливо я би хотів купити підписку на місяць

Newbie

Доброго дня, мені цікаво чи можна купити підписку на рік?   Якщо це можливо я би хотів купити підписку на місяць 

Vasil

Moderator

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

updated payment and making me up my family plan again and re-invite family?

I updated my payment and spotify is not reconizing i had a current family plan and making me re-invite my family when all i did was update my card

Visitor

I updated my payment and spotify is not reconizing i had a current family plan and making me re-invite my family when all i did was update my card

Maxim

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes