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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131467 Views

69 replies

10 likes

Premium for Family
  • 131467 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

65198 Views

89 replies

4 likes

  • 65198 Views
  • 89 replies
  • 4 likes

payment mistake

After trying to get Premium for Student(2 times) I canceled the session. Despite the fact I didn't finish the purchase, money have been withdrawn from my bank account and are currently reserved. EDIT: Thank you. I got refund for the second payment. C...

Newbie

After trying to get Premium for Student(2 times) I canceled the session. Despite the fact I didn't finish the purchase, money have been withdrawn from my bank account and are currently reserved.&nbsp...

169 Views

0 replies

0 likes

  • 169 Views
  • 0 replies
  • 0 likes

Charged two weeks into subscription

So I just pulled up Spotify and it says that payment failed and to update my info even though I paid two weeks ago. What should I do?

Casual Listener

So I just pulled up Spotify and it says that payment failed and to update my info even though I paid two weeks ago. What should I do?

155 Views

0 replies

0 likes

  • 155 Views
  • 0 replies
  • 0 likes

Where do downloaded song go once I terminate my subscription?

What will happen to my downloaded songs in the play list if I decide to unsubscribe? Are they stored anywhere in my computer so that I can still access after the termination of my subscription? Or are they forever gone since I will not be allowed to ...

Newbie

  What will happen to my downloaded songs in the play list if I decide to unsubscribe? Are they stored anywhere in my computer so that I can still access after the termination of my subscriptio...

183 Views

0 replies

0 likes

  • 183 Views
  • 0 replies
  • 0 likes

Subscription not working, premium paused I have 12 month subscription

Subscription not working, premium paused I have 12 month subscription, contacted Spotify last week and was told problem was resolved. Enjoy Spotify PremiumDecember 01, 2017Order ID: 776341185074077Spotify Premium $99.0012 monthsSales tax 0.0% $0.00To...

Casual Listener

Subscription not working, premium paused I have 12 month subscription, contacted Spotify last week and was told problem was resolved.   Enjoy Spotify Premium December 01, 2017 Order ID: ...

Hardybrian2

Casual Listener

2349 Views

2 replies

0 likes

  • 2349 Views
  • 2 replies
  • 0 likes

mudar para boleto bancario

Ja sou premium e preciso mudar a forma de pagamento para boleto ou debito em conta. O site so esta oferecendo cartao de credito.

Newbie

Ja sou premium e preciso mudar a forma de pagamento para boleto ou debito em conta. O site so esta oferecendo cartao de credito.

Bittencourt

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

3 Months Premium for $0.99

I have never purchased $0.99 for premium, but I was not eligible for this activity.

Newbie

I have never purchased $0.99 for premium, but I was not eligible for this activity.

imattolo

Community Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

So I tried upgrading to premium for that deal for $9.99 for 3 months, and it said my card wasn't working so I called it and they said I played 2 to 3 times for the college deal, but I only signed up for the 3 months, and I still don't have premium I'...

Newbie

So I tried upgrading to premium for that deal for $9.99 for 3 months, and it said my card wasn't working so I called it and they said I played 2 to 3 times for the college deal, but I only signed up ...

Jack

Roadie

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled Premium Subscription

I recently cancelled my premium sub scription after being charged 10.55$ earlier this month. It said I can use my premium account until January 10. Does this mean I will get charged again next month?

Newbie

I recently cancelled my premium sub scription after being charged 10.55$ earlier this month. It said I can use my premium account until January 10. Does this mean I will get charged again next month?

Maxim

Spotify Star

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Go from Premium to family account... how?

Gretings... So i have this premium Stotify account for some years now, and i want to change to "Family account"... The problem is... My subscription is given by a "Spotify partner company" call "Movistar"... Has it says on my profile account any doub...

Newbie

Gretings... So i have this premium Stotify account for some years now, and i want to change to "Family account"... The problem is... My subscription is given by a "Spotify partner company" call ...

Maxim

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

username seems to be different in the mail confirming my premium upgrade

Hi!I subscribed to the premium service two weeks ago and I haven't been able to log in with the premium profile since then. I have checked that the username which is in the mail confirming the premium subscription is not the username I use to log in....

Newbie

Hi! I subscribed to the premium service two weeks ago and I haven't been able to log in with the premium profile since then. I have checked that the username which is in the mail confirming the prem...

387 Views

0 replies

0 likes

premium subscription
  • 387 Views
  • 0 replies
  • 0 likes

Family account automatically turned into free account but still paying

Hi there,I used to have a Spotify family subscription, but out of nowhere my account and all linked accounts have been turned into free accounts even though a week a go money has been taken from my bank account? Why has this happened and how can I un...

Casual Listener

Hi there, I used to have a Spotify family subscription, but out of nowhere my account and all linked accounts have been turned into free accounts even though a week a go money has been taken from my...

289 Views

0 replies

0 likes

  • 289 Views
  • 0 replies
  • 0 likes

I have a account that i pay for every month but i dont know the account information ?

Hi, I have an account that i pay for but i dont know the account information so that i can cancel it . Now im paying 9,99 for nothing .. please help! though i remember making a account with a 3 month free premium subscription but after that i had for...

Newbie

Hi, I have an account that i pay for but i dont know the account information so that i can cancel it . Now im paying 9,99 for nothing .. please help! though i remember making a account with a 3 month...

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

Solved!! Code on Card

I was trying to rip off the cover for a 60 dollar card for spotify, and now I can't see half of the code. Please help.

Newbie

I  was trying to rip off the cover for a 60 dollar card for spotify, and now I can't see half of the code. Please help.

Maxim

Spotify Star

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

NT$19 Offer

Hi there. I had spotify premium trial before, but the subscription page did not mentioned that I am not eligible until I fill in my susbcription form and press ok. But still I am charged NT$19 for it (I received message from my bank), and not able to...

Newbie

Hi there.    I had spotify premium trial before, but the subscription page did not mentioned that I am not eligible until I fill in my susbcription form and press ok. But still I am charg...

Maxim

Spotify Star

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

$0.99 premium offer

I received an email about starting spotty premium for 3 months for $0.99 but when I tried to activate it I got a message saying I had already received the offer and had to pay $9.99 per month. I am still using the free account and haven't been charge...

Casual Listener

I received an email about starting spotty premium for 3 months for $0.99 but when I tried to activate it I got a message saying I had already received the offer and had to pay $9.99 per month. I am s...

Maxim

Spotify Star

339 Views

3 replies

0 likes

  • 339 Views
  • 3 replies
  • 0 likes

I can´t get the premium with my cards

My credit and debit cards don´t worked to get the promotion of 3 months so I think it´s a problem of spotfy not me, so please fix it to get the promotion. Thanks

Casual Listener

My credit and debit cards don´t worked to get the promotion of 3 months so I think it´s a problem of spotfy not me, so please fix it to get the promotion. Thanks

SebastianTruji

Casual Listener

242 Views

2 replies

0 likes

  • 242 Views
  • 2 replies
  • 0 likes

Premium trial to student

Hi, I was going to try the 3month trial for 0.99 if I end up wanting to keep Spotify can I switch to the student account?

Newbie

Hi, I was going to try the 3month trial for 0.99 if I end up wanting to keep Spotify can I switch to the student account? 

Bethany_Dawn

Community Legend

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

wechsel zu Spotify 1 Jahr 99€

meine monatliche Zahlung geaendert auf Angebot 1Jahr fuer 99€bezahlt mit Paypal!In meinen Kontodaten steht jedoch noch naechste Zahlung 25.12 9,99€ faengt ab da das Jahr mit den 99€ an?

Casual Listener

meine monatliche Zahlung  geaendert auf Angebot 1Jahr fuer 99€ bezahlt mit Paypal! In meinen Kontodaten steht jedoch noch naechste Zahlung 25.12  9,99€  faengt ab da das Jahr mit den...

THZ_BS

Casual Listener

1031 Views

6 replies

0 likes

  • 1031 Views
  • 6 replies
  • 0 likes

Solved!! Won't let me use Spotify trial

Heya, I just created my account to get the 0.99/3 months trial but when I went to pay it said something along the lines of "You already used a similar trial"???? I just created this account, how is this even possible?????

Casual Listener

Heya, I just created my account to get the 0.99/3 months trial but when I went to pay it said something along the lines of "You already used a similar trial"???? I just created this account, how is t...

KtKP

Casual Listener

428 Views

2 replies

0 likes

  • 428 Views
  • 2 replies
  • 0 likes

cannot download music on premium

Hi there spotify friends, I need help, i'm in the middle of complete desperation i just so love music! my prob with spotify goes like this->>> i have availd the premium 1 year promo since my 3 months first try had expired already and as i have availd...

Newbie

Hi there spotify friends, I need help, i'm in the middle of complete desperation i just so love music! my prob with spotify goes like this->>> i have availd the premium 1 year promo sin...

MattSuda

Spotify Star

270 Views

2 replies

0 likes

  • 270 Views
  • 2 replies
  • 0 likes