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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7680 Views
  • 23 replies
  • 2 likes
  • 7680 Views
  • 23 replies
  • 2 likes

Superuser Contribution Spotify premium

Ayer compré spotify premium con la promoción del oxxo. Pagué 49.50 más cargo de 9 pesos y aún no tengo el spotify premium! No sé por que sea ayuda

  • Newbie
  • Ayer compré spotify premium con la promoción del oxxo. Pagué 49.50 más cargo de 9 pesos y aún no tengo el spotify premium! No sé por que sea ayuda 
  • Julian
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify student premium problem

I bought a student premium but I had to give proof of which I do not have, and spotify take my money off, when i published information from the card.PS: Sorry for my English, peace.

  • Casual Listener
  • I bought a student premium but I had to give proof of which I do not have, and spotify take my money off, when i published information from the card. PS: Sorry for my English, peace. 🙂
  • Julian
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed, but not getting Premium?

hola que tal tuve una situacion, al querer darme de alta con el premium universitario meti mis datos me hicieron el pago pero al momento de seleccionar el archivo para verificar que soy estudiante me dice que ocurrio un error y sigue siendo mi cuentr...

  • Newbie
  • hola que tal tuve una situacion, al querer darme de alta con el premium universitario meti mis datos me hicieron el pago pero al momento de seleccionar el archivo para verificar que soy estudiante me...
  • Julian
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged me and i did not get primium

The other day I was getting the student discount and i put in my debit card info and they charged my acount. Next came up the studant verification and they said that it needed to be a college. I am a highschooler and I was trying to get student premi...

  • Newbie
  • The other day I was getting the student discount and i put in my debit card info and they charged my acount. Next came up the studant verification and they said that it needed to be a college. I am a...
  • Julian
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card payment failed

I bought a $10 spotify gift card and redeemed it on October 12th. It said that it was approved and I had another month of premium. I have the receipt I received in my email. Now 5 days into this month it is saying that my premium is paused and it is ...

  • Casual Listener
  • I bought a $10 spotify gift card and redeemed it on October 12th. It said that it was approved and I had another month of premium. I have the receipt I received in my email. Now 5 days into this mont...
  • Julian
  • Moderator
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution BAJA EN PREMIUM MOVISTAR

Buenos días, me he dado de baja en el servicio premium que tenia contratado a traves de movistar para poder pasar al plan familiar. Ellos me confirman la baja pero aun sigo siendo premium y ya ha pasado el ciclo de facturación. Estoy en la situación ...

  • Newbie
  • Buenos días, me he dado de baja en el servicio premium que tenia contratado a traves de movistar para poder pasar al plan familiar. Ellos me confirman la baja pero aun sigo siendo premium y ya ha pas...
  • Julian
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambie de tarjeta de credito, y ahora solo yo tengo spotify premium y no el plan familiar

Cambie de tarjeta de credito, ingrese la nueva numeracion, y solamente tengo premium en mi cuenta y no en las demas de mi family plan. Alguien favor ayudarme.

  • Newbie
  • Cambie de tarjeta de credito, ingrese la nueva numeracion, y solamente tengo premium en mi cuenta y no en las demas de mi family plan. Alguien favor ayudarme. 
  • Julian
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account still free even i already paid for premium account

My accout still free today even i already paid for premium for 1 month, please explain why????!!! Enough dissapoint me twice, it would not be third i promise!

  • Casual Listener
  • My accout still free today even i already paid for premium for 1 month, please explain why????!!! Enough dissapoint me twice, it would not be third i promise!
  • Julian
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

I upgraded to spotify premium this morning and put in all my info but when I went to listen to music ad- free nothing has been updated... how do I get my profile to update?!

  • Newbie
  • I upgraded to spotify premium this morning and put in all my info but when I went to listen to music ad- free nothing has been updated... how do I get my profile to update?!
  • Julian
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Solved!! Partner is being charged for family plan and i'm being charged for premium

My partner recently signed us up for the family plan and i received a confirmation via email. When I go to my account setting it also says i'm part of a family plan. However, I was just charged again for premium while our family plan has been in effe...

  • Casual Listener
  • My partner recently signed us up for the family plan and i received a confirmation via email. When I go to my account setting it also says i'm part of a family plan. However, I was just charged again...
  • st3ady
  • Casual Listener
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Subscribe to Family Plan

My brother sent me the link and I accepted it, but it keeps appearing a pop-up stating there was an error, to try again. I'd tried this several times and nothing. Can someone please help me out?

Screen Shot 2017-10-19 at 9.53.31 AM.png
  • Casual Listener
  • My brother sent me the link and I accepted it, but it keeps appearing a pop-up stating there was an error, to try again. I'd tried this several times and nothing. Can someone please help me out?
  • Julian
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Can't subscribe to premium

I have been patient for a month already since I had my dbit card but whenever I try to upgrade to premium, it says " oops, your card or payment provider is having a bad day, . try again or use another payment mthod" im absolutely sure there's nothing...

  • Newbie
  • I have been patient for a month already since I had my dbit card but whenever I try to upgrade to premium, it says " oops, your card or payment provider is having a bad day, . try again or use anothe...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Bit of a lie

So i was trying to sign up for spotify student, it said until i sent in my proof of student i would not be charged, i canceled because i needed to upload from a different PC and when i checked my bank i have been charged, really mad about this becaus...

  • Newbie
  • So i was trying to sign up for spotify student, it said until i sent in my proof of student i would not be charged, i canceled because i needed to upload from a different PC and when i checked my ban...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 1 likes
  • 184 Views
  • 1 replies
  • 1 likes

spotify premium

I accepted an invite and I accepted but no I have no idea what to do next?

  • Newbie
  • I accepted an invite and I accepted but no I have no idea what to do next?
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Premium not working I think I have created 2 accounts with the same email

I have recently upgraded to an iPhone 7 and get 24 subscription to Spotify premium included. I have set this up on my phone and created an accounT using my email address. When I go onTo the app I don't have the premium version and its my subscription...

  • Newbie
  • I have recently upgraded to an iPhone 7 and get 24 subscription to Spotify premium included. I have set this up on my phone and created an accounT using my email address. When I go onTo the app I don...
  • LeoRager
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Vodafone Red

So I am on a Vodafone Red Entertainment contract and I chose the inclusive entertainment package to be Spotify. I followed the very straightforward instructions through Vodafone and then Spotify. Somewhere along the lines, my username has changed fro...

  • Newbie
  • So I am on a Vodafone Red Entertainment contract and I chose the inclusive entertainment package to be Spotify. I followed the very straightforward instructions through Vodafone and then Spotify. Som...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

I’m not able to unsubscribe from Premium!!

I’ve gone through the page on my account but there in no option to cancel. Is it because I’m going through Facebook or?

  • Newbie
  • I’ve gone through the page on my account but there in no option to cancel. Is it because I’m going through Facebook or?
  • jsannn
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Account Statistics / Information

Hi when i go to subscribe to the 30 day free trial it comes up maximum subscribtions to one mobile number exceeded. How can i get past this.

  • Newbie
  • Hi when i go to subscribe to the 30 day free trial it comes up maximum subscribtions to one mobile number exceeded. How can i get past this.
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Charged 3 times for student discount

I just got the student discount. I was charged 3 times for it. Will I be refunded? Pretty upset about that. Almost $15 for a $5 student premium? Worse than paying for the monthly premium of $9.99.

  • Newbie
  • I just got the student discount. I was charged 3 times for it. Will I be refunded? Pretty upset about that. Almost $15 for a $5 student premium? Worse than paying for the monthly premium of $9.99.&nb...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Charged

On my profile it says that i have one month free i accidentally clicked on the university discount but i noticed and went back and choose the regular it says i have the regular premium for 99mxn but i have a charge on my card for 49mxn. Why?

  • Newbie
  • On my profile it says that i have one month free i accidentally clicked on the university discount but i noticed and went back and choose the regular it says i have the regular premium for 99mxn but ...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes