Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I was invited to the family premium plan, I live with the owner and I put the same address, and even then it appears that I was not accepted in the plan because they can not verify my address with his. I do not know what I'm doing, please help me.
Hi,I paid for premium yesterday and just now it says I have to pay premium to get unlimited skips. On my accounts it says I have premium so it has switched.Best,A
Im a premium user for at least a year and suddently the spotify excluded me from my family subscription. Now when my sister try to invite me back it doenst allow me to join saying i dont live with my sister (?). I tried several times trough my cell a...
My premium subscription is not working, I have paid with a working debit card and received an email confirmation. I have also logged out of my account and back in five separate times. I am extremely unhappy and am about to never use Spotify again.
I used the free trial for three months a while ago, since the trial ended I have been charged every month with the subscription for premium but still getting the free mode with all the comercials on. When I enter my profile there is no record of any ...
Hi, My Premium account has suddenly been downgraded back to free. Is something wrong? Latest payment was 26-07-2017 so that shouldn't be the problem. I have logged out an logged in again, and even updated the iPhone app.Can someone help me?Thanks in ...
Hello, I've been having troubles trying to purchase the Spotify family plan. I'm not a current premium plan user. I had the free Spotify account and was trying to upgrade to a family plan. I am constantly getting a loading symbol. I'll include a phot...
Meu plano familiar bugou e sai da lista, me enviar o convite novamente porém fala que chegará um email com os próximos passos, e isso já faz mais de 2 dias. Alguém já passou por isso?
Ive tried contacting spotify but they haven't got back to me and they haven't got a contsct number. I'm getting quite annoyed as this is the 4th month I've been charged for spotify and I havent even got premium!!
I recently became a student and wanted to renew my premium only if it was at the student discounted price. I accidentally did the regular premium and when trying to do the student it said it couldn't verify my status. Is there anyway to get 9.99 plus...
I have a problem with my Spotify premium account. I took the premium 2 days ago, on the computer, so on the computer everything is okay, but on the phone there is a lot of problems.. My Playlist are downloaded, but : I can't put the shuffle mode or r...
I unsubscribe to premium this last month but it is staying premium till September. Am I going to get chargers
Today we all lost our premium accounts (premium for family). We don't know what was the case to cause this to happen, because everything was paid. Is this a error or a glitch that happened today? And what else can we do about this?
Hey guys . I have paid my premium through dragon pay . How long will my acc be activated to premium. Will I get a notice through mail or txt???
Does anyone know what will happen if I'll just stop paying for the Premium account? Is it just going to be cancelled automatically or there will be some problem with it? Thanks
I paid my monthly payment on my subscription in Spotify even my 7-day free trial was not expired, when will I know if my payment was activated?
Hi alli have just upgraded my phone package and it comes with 12 months spotifiy subsription. As a premium member already anyone know how i go about canceling my direct (thats the easy bit) and use the free package that comes with my upgrade to carry...
So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student on a new account created by mistake. I cancelled t...
Hi there,I upgrated my subscrition to premium but even thou it says premium, it's still on the free one. I can't skip songs for example.Please help me
I started the trial for premium with the august offer to get 60 days instead of 30 and I entered my paypal, but the trial wont start. I tried to uninstall and log out but that didnt help.