Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Not applicable
- 41976 Views
- 19 replies
- 1 likes
- 41976 Views
- 19 replies
- 1 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 5339 Views
- 23 replies
- 2 likes
- 5339 Views
- 23 replies
- 2 likes
Solved!!Superuser Contribution Impossible to change country AND payment method at the same time
PlanPremiumCountryFrance to Belgium My Question or IssueI moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments have remained on my French VISA card, smoothly. My French VISA card is...
- Plan Premium Country France to Belgium My Question or Issue I moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments ha...
-
-
- Visitor
- 8642 Views
- 15 replies
- 1 likes
-
countryPaymentPremium
- 8642 Views
- 15 replies
- 1 likes
I was debited and there is no message in the email. Maybe there is a scam
My Question or Issue
- My Question or Issue
-
- 152 Views
- 0 replies
- 0 likes
- 152 Views
- 0 replies
- 0 likes
Solved!!Superuser Contribution Premium duo + kids account
Hello I have a daughter and she like to have a spotify account. Normally I have to upgrade my account to spotify family. But isn't it possible to use the premium duo account for this matter? If I would upgrade to family I have to charge 15€ a month f...
- Hello I have a daughter and she like to have a spotify account. Normally I have to upgrade my account to spotify family. But isn't it possible to use the premium duo account for this matter?...
-
-
- Newbie
- 614 Views
- 3 replies
- 0 likes
- 614 Views
- 3 replies
- 0 likes
April 2024: Price increase: I cannot find the new Premium Basic Tier?
Hi,I've received an email to say my Premium subscriptiion is increasing again from £10.99 to £11.99. I am in the UK.I've read on multiple news outlets a new Basic tier is possibly launching that will be the previous price without Audiobooks. Is this ...
- Hi, I've received an email to say my Premium subscriptiion is increasing again from £10.99 to £11.99. I am in the UK. I've read on multiple news outlets a new Basic tier is possibly launchi...
-
- 51 Views
- 0 replies
- 0 likes
- 51 Views
- 0 replies
- 0 likes
Spotify won’t accept my debit card for payment
PlanFree/PremiumCountryPolandDevice(iPhone 14 pro max)Operating System(iOS 17.4.1) My Question or IssueI trying to pay for Spotify's premium and I keep getting this error message “Your payment method and country do not match.”
- Plan Free/Premium Country Poland Device (iPhone 14 pro max) Operating System (iOS 17.4.1) My Question or Issue I trying to pay for Spotify's premium and I keep getting this error mes...
-
- 45 Views
- 0 replies
- 0 likes
- 45 Views
- 0 replies
- 0 likes
getting ads with premium subscription on podcasts
I have a premium subscription & receive DAI when driving listening to podcasts that are unskippable. if i listen to the same podcasts via desktop i get no ads and historically if I did get served an ad it was skippable. These are not embedded ads to ...
- I have a premium subscription & receive DAI when driving listening to podcasts that are unskippable. if i listen to the same podcasts via desktop i get no ads and historically if I did get served...
-
-
- Newbie
- 2406 Views
- 8 replies
- 2 likes
- 2406 Views
- 8 replies
- 2 likes
transfer spotify premium to another email
i got an option for a 3 month free trial, but i have multiple spotify accounts and id like to transfer the premium from my old account to my main account
- i got an option for a 3 month free trial, but i have multiple spotify accounts and id like to transfer the premium from my old account to my main account
-
- 49 Views
- 0 replies
- 0 likes
- 49 Views
- 0 replies
- 0 likes
Superuser Contribution If I log out do my Spotify scp will it still charge my account
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Moderator
- 347 Views
- 3 replies
- 1 likes
- 347 Views
- 3 replies
- 1 likes
I am registered with a Premium Duo account and I still keep getting ads?
I have had an account with Spotify from day 1 and I use it all the time - been paying for Premium Duo for a couple year and all of a sudden I start hearing ads! I logged out and logged in - did not help. There is no customers service to contact - wha...
- I have had an account with Spotify from day 1 and I use it all the time - been paying for Premium Duo for a couple year and all of a sudden I start hearing ads! I logged out and logged in - did not h...
-
- 46 Views
- 0 replies
- 0 likes
- 46 Views
- 0 replies
- 0 likes
How do I cancel Hulu??
I see a rate increase due to Hulu. Spotify needed my address and for my credit card and when I entered that I was advised I could cancel Hulu after but see no way to do this. Please help. These extra charges are ridiculous.
- I see a rate increase due to Hulu. Spotify needed my address and for my credit card and when I entered that I was advised I could cancel Hulu after but see no way to do this. Please help. These extra...
-
-
- Spotify Star
- 54 Views
- 1 replies
- 0 likes
- 54 Views
- 1 replies
- 0 likes
I don't have Audiobooks with Premium Individual
Hello, I don't have the option to listen to Audiobooks, the category is just not visible to me, even though I have Premium plan. Does this have something to do with my country being Lithuania, or the fact that I pay monthly not annually? Other thread...
- Hello, I don't have the option to listen to Audiobooks, the category is just not visible to me, even though I have Premium plan. Does this have something to do with my country being Lithuania, or the...
-
-
- Spotify Star
- 108 Views
- 1 replies
- 0 likes
- 108 Views
- 1 replies
- 0 likes
Superuser Contribution I can't change type of membership because payment failed, but there is money
There is enough money on my card, but I can't change subscription because payment fails
- There is enough money on my card, but I can't change subscription because payment fails
-
-
- Casual Listener
- 158 Views
- 5 replies
- 1 likes
- 158 Views
- 5 replies
- 1 likes
Eu assinei o plano Duo, e acabou de aparecer um anúncio da Loreal Paris.
Eu assinei não faz um mês e vai me cobrar automaticamente dia 1° de maio, mas apareceu um anúncio, o que não era para aparecer.
- Eu assinei não faz um mês e vai me cobrar automaticamente dia 1° de maio, mas apareceu um anúncio, o que não era para aparecer.
-
-
- Roadie
- 49 Views
- 1 replies
- 1 likes
- 49 Views
- 1 replies
- 1 likes
Superuser Contribution Spotify charged me twice. Has anyone had to go through this too?
I was charged twice this month for my subscription, but Spotify does not provide direct customer support. Who can I talk with about this? Anyone knows?
- I was charged twice this month for my subscription, but Spotify does not provide direct customer support. Who can I talk with about this? Anyone knows?
-
-
- Visitor
- 1943 Views
- 9 replies
- 1 likes
- 1943 Views
- 9 replies
- 1 likes
my ten hour top up won’t work
i’ve used my 15 hours of audiobook listening time. now, it’s just telling me that i’ve used my 15 hours of listening time, and that i *can* use my top up hours, but it won’t let me actually use them.
- i’ve used my 15 hours of audiobook listening time. now, it’s just telling me that i’ve used my 15 hours of listening time, and that i *can* use my top up hours, but it won’t let me actually use them.
-
- 91 Views
- 0 replies
- 0 likes
- 91 Views
- 0 replies
- 0 likes
i'm traveling and spotify won't let me pay for premium i'm in wrong country
I'm traveling and spotify stopped. It prompts me to pay for premium but only in the last country i was in. It won't let me pay for that because my payment methods are not from that country. When I go to change countries, it shows me the last country ...
- I'm traveling and spotify stopped. It prompts me to pay for premium but only in the last country i was in. It won't let me pay for that because my payment methods are not from that country. When I go...
-
- 92 Views
- 0 replies
- 0 likes
- 92 Views
- 0 replies
- 0 likes
No se me actuliza el pago en la aplicacion movil
Es que hice el pago de una cuenta premium de las promociones que llegan al correo, pero no sé me actualizó el pago en la aplicación móvil y no he podido utilizarlo
- Es que hice el pago de una cuenta premium de las promociones que llegan al correo, pero no sé me actualizó el pago en la aplicación móvil y no he podido utilizarlo
-
- 91 Views
- 0 replies
- 0 likes
- 91 Views
- 0 replies
- 0 likes
Superuser Contribution I’ve received notice of rate increase
I’ve received notice of a $2 rate increase on my Premium Duo account. The email message I’ve received states, “We’re increasing the price of Premium Duo so that we can continue to invest in and innovate on our product offerings and features, and brin...
- I’ve received notice of a $2 rate increase on my Premium Duo account. The email message I’ve received states, “We’re increasing the price of Premium Duo so that we can continue to invest in and...
-
-
- Roadie
- 5771 Views
- 94 replies
- 3 likes
- 5771 Views
- 94 replies
- 3 likes
Cannot enter payment details
HiI am trying to upgrade to premium but card fields are greyed out. I have attempted on laptop and mobile phone. Could you please check and assist. Country: Ghana
- Hi I am trying to upgrade to premium but card fields are greyed out. I have attempted on laptop and mobile phone. Could you please check and assist. Country: Ghana
-
-
- Spotify Star
- 58 Views
- 1 replies
- 0 likes
- 58 Views
- 1 replies
- 0 likes
Pagamento de plano errado
Meu cartão venceu e fui colocar o novo cartão porem não percebi que estava no plano errado, paguei o individual e o meu era família. como faço para alterar e pagar a diferença?
- Meu cartão venceu e fui colocar o novo cartão porem não percebi que estava no plano errado, paguei o individual e o meu era família. como faço para alterar e pagar a diferença?
-
-
- Spotify Star
- 53 Views
- 1 replies
- 0 likes
- 53 Views
- 1 replies
- 0 likes