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bought premium with the offer but does not work

bought premium with the offer but does not work

yesterday i bought premium using my card and i pay 0.99 euro for three months but i still have not received my purchase. as it looks i am still using the free edition. i logged out an logged in again but nothing happened.

thank you.

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1 Reply

Hey @xa0xa!

 

Thanks for getting in touch.

 

In this case, we'd recommend:
- Restarting the app

- Reinstalling the app

- Check the payment was successful, and not pending

 

If this still isn't doing the trick, i'd recommend reaching out to Support:

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

 

 

They can take a closer look 🙂

 

Many thanks,

/M

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