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can't access account page to cancel subscription

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can't access account page to cancel subscription

Newbie

I need to cancel my spotify subscription in a few hours time but I can't access my account page to cancel it. I've tried clearing cookies and website data and tried accessing it with both safari and google chrome. Please help

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3 Replies
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Re: can't access account page to cancel subscription

Community Legend
Send an email to the support team, and they can help get you back on track. So sad to hear you're leaving premium🙁 Hope that will help you!




Like my post and accept as a solution if I've been helpful!

Just livin' it up in the USA!

DISCLAIMER: I do not work for Spotify. I just enjoy helping people solve their problems and get back to the music!
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Re: can't access account page to cancel subscription

Newbie
What is their email ?
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Re: can't access account page to cancel subscription

Community Legend
Go here:
https://support.spotify.com/us/contact-spotify-anonymous/
You have to fill out a short form first.




Like my post and accept as a solution if I've been helpful!

Just livin' it up in the USA!

DISCLAIMER: I do not work for Spotify. I just enjoy helping people solve their problems and get back to the music!
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