can't change my account, I put in the wrong address/name for my family account & can't change it

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can't change my account, I put in the wrong address/name for my family account & can't change it

bgaulin
Newbie

I registered for the family account, then went to invite people and the first one I thought was for family that had address was for me, but I put in my son's name, correct address, then when I hit enter it said it was me but with my son's name, I researched and the help instructions said I can't change that unless I start a new account and cancel the old one. I tried that, but when I bought a new family account, it started up with the same wrong name as before (different from what is in my profile) and now I've been charged twice for a service I haven't used yet and can't seem to change the information, this is very frustrating

 

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