can´t use my credit card

[Valshian]

Plan

Free

Country

 Portugal

Dev

 Pc and Vodafone smart 4

Operating System

Android

My Question or Issue

 I cant use my credit card to buy a subscription

[Jose_M]

Hi @Valshian!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps! Cheers, Jose 🙂

[Valshian]

i used the bank website and put the 3d secure on and nonting on the list help, also the card number doesnt et me put spaces for my 4 number at the begining for some reason.

dont have the other way of payment since i dont have a a paypal, the other one is using a code from a shop, and i dont have time to go to a shop since i work during the ninght and i need sleep during the day

[Jose_M]

Well, maybe you can try to scan your credit card from the mobile version of the subscription page. Open it from your phone. That way, you won't have to enter the details one by one and that can avoid other issues.

Also, did you use that credit card to start another free trial? If so, nite that you are only able to use one free trial per account.

Hope this helps 🙂

[Valshian]

I alredy tried that this evening :c dont know what to do, it doesnt reconize my credit card as a master card 

[Jose_M]

Hm, can you let me know...

Is your payment method issued in the same country that’s registered to your Spotify account? 

The country of your payment method must match the one in your Spotify profile, so we can verify your location. Check out how to change the country on your account.

Also, I recommend trying it in an incognito window, that might help.

[Valshian]

Already did the country thing it show this:

[Valshian]

And tried the incognito one and this still happen

[Jose_M]

Well, then I'd suggest you to contact your bank or credit card company.
Their phone number is usually provided on the back of the card you’re trying to use. They should be able to give you a bit of info on what's happening here.

Let me know how things go, and make sure to ask any questions. I'll be happy to help you 🙂