cancel vodafone spotify and join family premium

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cancel vodafone spotify and join family premium

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hi all,

 

this will probably sound like a confusing topic, but ill try my best to explain:

 

so i canceled my Vodafone premium subscription and it was meant to end on the 24/4. i want to join Spotify directly and accept an invite for a family package, but everytime I accept, it says I cannot because I'm still associated with Vodafone.

 

however, Vodafone claim that I'm no longer with them and my details on my Vodafone account also state i no longer have premium with them. but my Spotify account still shows i have premium.

 

any suggestions would be great.

thanks!

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Re: cancel vodafone spotify and join family premium

Community Legend

Hey @itschrisraymond

 

I suggest you contact support so they can take a look at your account and help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

View solution in original post

1 Reply
Highlighted
Solution!

Re: cancel vodafone spotify and join family premium

Community Legend

Hey @itschrisraymond

 

I suggest you contact support so they can take a look at your account and help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

View solution in original post

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