cancelled using text service

[miccipy]

i cancelled my account using the  text service on the 23rd april but i was still charged on the 19/05....i mean whats going on? who do i contact as this is actually a spotify text sercvice.

[osornios]

Hey @miccipy,

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.