cannot get access to premium although I paid

[s_p0xb-j6yyb]

Hi all,

I can't get access through my premium account although the payment has been made through iTunes. In my account details I still have access to the free service only.

Please give me a hand. Thanks.

Alessandro 

[Maxim]

Hey @s_p0xb-j6yyb,

Up until some time ago, it was possible to subscribe to Premium via iTunes. But doing so required an additional charge on top of the standard rate. So, Spotify decided to cut out the middleman by discontinuing iTunes subscriptions.

The good news is you can enjoy Premium for less, and it’s super easy! Just head to http://spoti.fi/2dXPfzf and upgrade to Premium. 🙂

[cys9_im2-s1er]

Mines the same way. When I log into Spotify through safari it says I have premium but I’m the app it says it’s free. I just paid for it a few days ago too. Help!

[Maxim]

Hey @cys9_im2-s1er,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!