Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

cannot load my premium account to new phone

cannot load my premium account to new phone

We have Duo, but the phone I used to use for Spotify is no longer in use, and with my new phone I can only seem to get Spotify free when I download the app via my Spotify account. How do I get Spotify Duo on my new phone?
Reply
1 Reply

Hey there,

 

Thanks for reaching out.


You're likely logging into the wrong account 🙂 If you still have your old phone, you can head into the Spotify app, and then into Settings > Account. There it'll show you your account's username that you can use for logging in.

 

You can also log in at https://spotify.com/account to check an account's plan.

 

Let me know how it goes!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts