cant buy premium !

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cant buy premium !

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I cant buy the premium offer! every time I tried the page keep loading and nothing happens > tried different browsers ( chrome-opera-firefox)

even tried to make another account and the issue still there.

Screenshot_3.jpg

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Re: cant buy premium !

Rock Star 22
Rock Star 22

Hey @mustafa10, thanks for reaching out to the Community!

 

Thanks for the screenshot.
First, could you try using a different internet connection to see if that works? Also, does it stay stuck on the loading page after 2 minutes?

 

Check your bank statements to see if any authorization charges have been placed on the account, and check your Spotify account here to see the status of your account (Free or Premium). Last but not least, make sure that you haven't tried Premium in the past (if you're signing up for the free trial).

 

Let me know how this goes!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Solution!

Re: cant buy premium !

Rock Star 22
Rock Star 22

Hey @mustafa10, thanks for reaching out to the Community!

 

Thanks for the screenshot.
First, could you try using a different internet connection to see if that works? Also, does it stay stuck on the loading page after 2 minutes?

 

Check your bank statements to see if any authorization charges have been placed on the account, and check your Spotify account here to see the status of your account (Free or Premium). Last but not least, make sure that you haven't tried Premium in the past (if you're signing up for the free trial).

 

Let me know how this goes!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: cant buy premium !

Casual Listener

tried another internet connection that worked thanks.

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Re: cant buy premium !

Rock Star 22
Rock Star 22

Hey @mustafa10,

 

You're welcome! Happy to hear everything is back on track. 

 

If you need help on the future, you can always start a topic and the Community will be more than happy to help.

 

Have a great day!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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