cant use my family account

[hansenhosan]

i cannot use my premium family account. for the first month it was okay, but it automatically logged me out from premium into free. i;ve paid for whole year, and i have real family connection. what to do?

[Leonardo]

Hi @hansenhosan!

Welcome to the community.

We don't currently offer a Premium for Family year service. It currently works as a monthly based subscription. As part of our Terms & Conditions for the Premium for Family, all members must reside at the same physical address.

If you're still need help with your PFF subscription, we'd recommend you get in touch with us via this contact form. You can also find us on Facebook or Twitter.

Give us a shout, we'll be happy to help.