card charged FIVE TIMES

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card charged FIVE TIMES

lsanders427
Casual Listener

my card was charged 5 times after trying to update my card info.. I can't reach anyone to get this fixed. I need to change this - ASAP and get my money back. Even with these 5 payments Spotify is telling me that my premium has run out. 

 

PLEASE HELP!

1 Reply

Re: card charged FIVE TIMES

Erika
Roadie

Hey @lsanders427 and welcome to our Community!

 

If you have several charges from Spotify within the same month, this guide should help: https://support.spotify.com/article/payment_help/why-charged-twice/.

 

Let us know if you have any questions. 

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