certain tracks and albums not available for premium for family

[fjell_elsker]

Plan

Premium for family

Country

Norway

Device

Asus Zenfone

Operating System

Android

My Question or Issue

I have Premium for Family subscription, however some tracks or albums seem unavailable for me, they appear to be a "Premium feature" - shown in the picture. Any help please?

[Jacob]

Hey @fjell_elsker, welcome to the Spotify Community!

It looks like you're signed into the wrong account. Can you go to https://www.spotify.com/account/subscription/ and let me know what it says?

Looking forward to your response 🙂

[fjell_elsker]

Thanks for the reply Jacob.

It says Spotify Premium Family. I have just this one account and I use it daily.

[Jacob]

@fjell_elsker,

Can you try signing out of the mobile app, deleting it, restarting your phone, and then reinstalling and signing back in to the mobile app?

[fjell_elsker]

Have tried now, doesn't help unfortunately.

But thanks for advice!

[Jacob]

@fjell_elsker,

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂