certain tracks and albums not available for premium for family

Reply

certain tracks and albums not available for premium for family

fjell_elsker
Casual Listener

Plan

Premium for family

Country

Norway

Device

Asus Zenfone

Operating System

Android

 

My Question or Issue

I have Premium for Family subscription, however some tracks or albums seem unavailable for me, they appear to be a "Premium feature" - shown in the picture. Any help please?

Screenshot_20191007-201228.jpg
5 Replies

Re: certain tracks and albums not available for premium for family

Rock Star 15
Rock Star 15

Hey @fjell_elsker, welcome to the Spotify Community!

 

It looks like you're signed into the wrong account. Can you go to https://www.spotify.com/account/subscription/ and let me know what it says?

Looking forward to your response :)

JacobRock Star 15
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Re: certain tracks and albums not available for premium for family

fjell_elsker
Casual Listener

Thanks for the reply Jacob.

It says Spotify Premium Family. I have just this one account and I use it daily.

Screenshot_20191008-092949.jpg

Re: certain tracks and albums not available for premium for family

Rock Star 15
Rock Star 15

@fjell_elsker,

 

Can you try signing out of the mobile app, deleting it, restarting your phone, and then reinstalling and signing back in to the mobile app?

JacobRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: certain tracks and albums not available for premium for family

fjell_elsker
Casual Listener

Have tried now, doesn't help unfortunately.

But thanks for advice!

Re: certain tracks and albums not available for premium for family

Rock Star 15
Rock Star 15

@fjell_elsker,

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else :)

JacobRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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