Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I am trying to update my payment method with a card that has a different name.
Plan
/Premium
Country
Canada
Device
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Hey @resarfda, thanks for reaching out to the Community!
I'll be happy to help.
You're able to update your payment method following these steps > Update payment details or change payment method section.
Let me know how this goes!
Hi - that is not helpful. I want to continue to pay with the same kind of credit card but change the name. Spotify will not accept the new number because the old one is associated with a different name. Thanks
Hey @resarfda,
Thanks for your quick reply!
So, when you attempt to change your payment method, it gives you an error message?
If you haven't attempted to change your payment method, go ahead and update it by using the different name but the same card number (as you mentioned) and then see if you're able to update it. You can also send me a screenshot of the error message you receive (make sure to hide sensitive info when posting to the Community).
Let me know how everything goes!
where would the name go
Hey @resarfda,
Thanks for the screenshot.
You most likely won't need to even worry about changing your payment method. Is your Spotify Premium on the verge of cancelation because it says your payment method isn't valid or similar?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…