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changing the name for credit card payment

changing the name for credit card payment

I am trying to update my payment method with a card that has a different name. 

Plan

/Premium

Country

Canada

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

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5 Replies

Hey @resarfda, thanks for reaching out to the Community!

 

I'll be happy to help. 

You're able to update your payment method following these steps > Update payment details or change payment method section. 

 

Let me know how this goes!

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

Hi - that is not helpful.     I want to continue to pay with the same kind of credit card but change the name.    Spotify will not accept the new number because the old one  is associated with a different name. Thanks

Hey @resarfda,

 

Thanks for your quick reply! 

So, when you attempt to change your payment method, it gives you an error message? 

 

If you haven't attempted to change your payment method, go ahead and update it by using the different name but the same card number (as you mentioned) and then see if you're able to update it. You can also send me a screenshot of the error message you receive (make sure to hide sensitive info when posting to the Community).

 

Let me know how everything goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

where would the name go

resarfda_0-1593982128411.png

 

Hey @resarfda,

 

Thanks for the screenshot. 

You most likely won't need to even worry about changing your payment method. Is your Spotify Premium on the verge of cancelation because it says your payment method isn't valid or similar?

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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