charged for premium and family

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charged for premium and family

fylzrs2rxvzke9p
Newbie

Signed up for a premium $9.99 plan with a subsription date of the 14th each month. Switched over to the family plan on the 29th with 4 accounts, however one of the accounts we had to change the email address because the user could not remember their email address or password.  Now  I am gtting 2 charges on my credit card, one on the 14th of $9.99 and one on the 29th for $14.99.  

Recently of the account user recalled that the email address was spelled incorrectly so we sent a password rest request to the account but can still not find the spotify account for that user and can not cancel that account of $9.99.

How do I stop the double charges if I can not find the old account?

 

 

 

 

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Re: charged for premium and family

Rock Star 11
Rock Star 11

Hey there @fylzrs2rxvzke9p,

thanks for posting !

 

Please use this help page as it might make more sense in the accounts listed with your details.

 

In addition, check this help page on refunds for further info.

 

Hope this helps =)

OneByBooRock Star 11
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