charged for premium before trial period ends

Reply

charged for premium before trial period ends

goldogmom
Newbie

I am in the USA and signed up for a free trial premium account that shows as active to 3/28/19 in my account page.  However I was charged $10.99 on 2/28/19 which should not have happened.   How do I get this refunded?  I do plan to move to paying for premium but I do not want to pay while I have the free trial.

 

 

Device

(iPhone 7, ipad pro, Macbook Pro 2015)

Operating System

(iOS 12.1.4, Mac OS Mojave

 

My Question or Issue

 

Screen Shot 2019-03-18 at 11.52.54 AM.png
1 Reply

marcaevans
Composer

Please contact spotify using this form so that they can help you with this issue. If you get an automated response asking you to check the community reply to the email and spotify should make contact with you within 24-48 hours.

 

Hope you get this issue sorted.

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