charged for premium, but didn't get it.

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charged for premium, but didn't get it.

derekrcluff
Newbie

I was following a link in my email to upgrade to premium and my card was charged, but subscription still says free not premium?

1 Reply

Re: charged for premium, but didn't get it.

Jacob
Community Legend

Hey @derekrcluff, welcome to the Spotify Community!

 

Did you receive an email payment confirmation for the charge? If not, it is possible you didn't finish the sign-up process which means the charges to your account should be canceled within a few days.

If you check in a couple days and the charges are still there, let me know and I can help you get sorted out :)

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