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charged for student account

charged for student account

biancainez

i wanted to sign up for the student account but they couldn’t find me as a student, so i just gave up & decided to do the regular $10/mo. but spotify still charged my card the $5 for the student account.

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1 Reply

Hey @biancainez!

 

Help's arrived! Since Spotify's verification partner, SheerID, wasn't able to verify your student status, you shouldn't be charged for this!

 

Does the charge happen to show as pending or pre-auth on your banks' website or app? If so, the charge will most likely be returned within 48 business hours - the transaction may disappear, or be crossed out.

 

Let me know if it doesn't; I'll see what else I can suggest! 🙂

Cheers!

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