charged more even though I signed up for student premium

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charged more even though I signed up for student premium

col09
Casual Listener

I signed to spotify subscription for student,
but i just realissed for the past few months I have been charged more
this is horrible and dishonest service and incorrect
why was I not notified of this?
and I AM STILL A STUDENT
i had already verified this when i signed up

I'll need refund for the months I was charged more
since October 2018

3 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @col09, and welcome to the community.

Hope you're doing great! 

 

When was the last time you re-verified your student status?

Keep me posted 🙂 

Billy-JRock Star 24
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col09
Casual Listener
I got a notification some time ago on spotify app, asking if I was still a
student, I pressed Yes, and that's all that there was

Billy-J
Rock Star 24
Rock Star 24

Hey @col09.

 

The Student Discount is only valid for 12 months. There are more steps to re-verify than just clicking 'yes'. I'd recommend checking out this page where you can reverify.

 

I'd recommend checking out here regarding your refund.

Let me know how this goes 🙂 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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