desactivacion de cuenta

[diegopv]

desactivaron mi cuenta, no entiendo porque si se hice el cargo correspondiente a la tarjeta obviamente me cobraron y después de tres días desactivaron mi cuenta....ayuda!!!

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Vasil]

Hey @diegopv,

Sorry to see this has happened to you! Hope you don't mind us replying in English, it's the official Community language.

Unfortunately, we cannot view accounts from the forum, so the only people who can help you out in this case would be our support folks.
Let them know what the situation is and they'll gladly take a look at what has transpired & lend a hand 🙂

We're here for you if any further questions arise in the meantime.
Happy holidays!