different credit card country

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different credit card country

Geetlog
Casual Listener
i live in the philippines and Ive been using spotify prem for a year via my mobile carrier. now im subscribing with my sisters credit card from uae. can I use it? or i should use a card from the philippines?
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Maxim
Rock Star 24
Rock Star 24

Hey @Geetlog,


Spotify isn't available in UAE yet so you won't be able to use it for Spotify Premium payments. I'd recommend using your card from the Philippines.


Hope this helps!

MaximRock Star 24
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4 Replies
Solution!

Maxim
Rock Star 24
Rock Star 24

Hey @Geetlog,


Spotify isn't available in UAE yet so you won't be able to use it for Spotify Premium payments. I'd recommend using your card from the Philippines.


Hope this helps!

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

zerohates
Visitor
I have a similar problem only it applies to the family plan. We just moved to Singapore, so we have an American credit card (with a USA billing address) paying for the bill, however, Spotify thinks all the family members are in Singapore while the credit card owner is in the U.S. when in fact we're all under the same roof. Please help

Katerina
Moderator
Moderator

Hey there @zerohates,

 

Thanks for reaching out about this here in the Community!

 

Keep in mind that since you've moved permanently, the plan's owner will need to update their payment method to one that's issued in that new country. To do that, they can follow the steps here.

 

Once they've updated their Spotify account to the same country, they'll be able to upgrade to Premium Family or update their plan's address and invite all the family members to the plan. There's more info on that in this support site article.

 

Hope this helps clarify things! If you need further help, don't hesitate to give us a shout.

 

Have a lovely day 🙂

KaterinaModerator
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Geetlog
Casual Listener
Oh. Noted. Thanks for the help 🙂
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