doble pago en un mes

[b-_0fv1kptpq6]

Plan

familiar

País

Chile

Dispositivo

Samsung Galaxy A30

Sistema operativo

Android 

Mi pregunta o problema

pague mi cuenta el 5/08/2019 y hoy 28/8/2019 me vuelven a cobrar

no paso el pago porque no tenia saldo en mi tarjeta, pero es molesto que aparezca el mensaje en rojo cada que ingreso a la aplicacion

[Luan]

Hey, @b-_0fv1kptpq6 

Welcome to Spotify Community and thanks for reaching out here!

Hope you don't mind I am answering in English.

As you've already said, your card was without any funds. So, because of that, Spotify couldn't get the payment on the correct billing date (28/07). In this case, Spotify got the payment referring to August on 05/08 and also the payment referring to September on the correct billing date (28/08). So, just to clarify, Spotify didn't double charged you about the same period, but about different months. 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg