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i always get an error when i put my problem here so its included in the attachment also cant use comma or dot
Hey @SP00KlE,
Thanks for reaching out.
It sounds like you've got a second account with Spotify. It's also possible that someone in your household might have created an account and used your payment details.
I'd recommend checking out the following support article about finding accounts: https://support.spotify.com/article/do-i-have-an-additional-account/.
Thanks, and let me know how it goes.
Hey Maxim,
thanks for trying to help but i already tried everything in the article multiple times. Also checked with my parents and their is no double fee paying through one of their accounts on my details.
thnx non the less for trying to help. I would really appriciate if a spotify customer line was available...
Thanks for letting me know.
In that case, I'd recommend checking out this support article: https://support.spotify.com/account_payment_help/payment_help/why-am-i-being-charged/. 🙂
Hey Maxim,
thats also didn't help for me and this oktober i already got charged twice...
reached out to spotify but they haven't responded to my support ticket...
I have no idea what to do. please help anyone
Hey @SP00KlE,
The Spotify Support team usually replies within 48 hours.
If you still have not gotten a reply:
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