error on renewal for premium

[g-ruu6_fgauso]

hello, i need help on my renewal for premium, tried inputting my mobile number for load payment but it doesnt work.

philippines, using smart sim card. 

[Jose_M]

Hey @g-ruu6_fgauso!

Sorry to hear you're having trouble with this. Can you try this process using another browser or Incognito Mode? It might also be worth trying another device or a different internet connection. If that didn't do the trick, I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps and have a nice day!

[g-ruu6_fgauso]

still no good, has this been a problem for a long time now? 

[Jose_M]

Hey @g-ruu6_fgauso!

I'm sorry to hear you're still having trouble with this. Can you let me know if you followed all the steps suggested above? I'd also recommend trying to make a one-off payment on a new account using the same number and see if that changes anything. If that still didn't do the trick, I'd recommend you contact your phone carrier for more info.

Keep me posted 🙂