failed to pay a subscription with mobile credit

[zakhansa]

i always fail to pay with the mobile credit payment method.no matter how many days i choose, it always fails .I've asked Spotify and Furtomo customer service but it doesn't help.if I use a different carrier name(provider), there is no error but still it's useless because the PIN message won't be sent to my number. lol

can anyone help me? or is there the same problem with me?

[Luke]

Hey @zakhansa,

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

Luke