family login unsuccessful

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family login unsuccessful

Luiz_amboni
Newbie
  • I am not able to log in to a Premium family account and I put all the data correctly. please help me
Screenshot_2017-09-06-20-29-22.png
1 Reply

Re: family login unsuccessful

Rock Star 17
Rock Star 17

Hey @Luiz_amboni,

Apologies for the late reply, but maybe I can still help :)

 

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

Luke

LukeRock Star 17
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