Help Wizard

Step 1


family subscription, but i am still being charged?

family subscription, but i am still being charged?

Hi, i haven't used spotify for a long time, but started again when we got a family subscription. It is my dad who has it, but somehow i started being charged 100kr a month (9.99$) (?). I have very little money, and this is affecting my economy, i think it has happened twice now, and when i look at my account it says i am connected to the family one, so it makes no sense to me. 

I don't know how to contact spotify directly which is what i would prefer to do, but i can't figure out how...

please help

- Andrea

1 Reply

Hey @Anda97, welcome to the Spotify Community!


All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

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